Gus' Plumbing Service

Gus' Plumbing Service operates out of Austin, Texas, where the crew handles plumbing work for homeowners facing the usual pipe troubles that come from the Texas heat and older houses around town. They focus on repairs and installations that keep water systems in order. Terry takes most of the calls and sets up the technicians for visits. The outfit sometimes goes by the Uncle Gus name when handling these jobs. Homeowners reach out after neighbors pass along word about the work they do without leaving extra headaches behind. The crew sticks to straightforward fixes that match what local houses actually need day to day.

The team shows up for plumbing repairs along with related handyman tasks at houses in the area. One job had a technician put together a Rogue cable machine after Terry set the visit up. Terry himself hung a new light fixture along with shelves and picture frames to finish a nursery. At another home he installed a ceiling fan and wrapped it up clean. Customers note that the crew works through the full list of items without stretching things out and checks off each task before leaving the site. These calls cover the range of issues that pop up in Austin homes, from basic leaks to assembly and mounting work that keeps everything running right.

Reviews point to the crew getting to jobs quickly and finishing with good results at reasonable prices while staying in touch during the work. Some mentions note solid customer service and timely arrivals, though one case fell short on follow-up. That pattern matches up with the mark they hold after those calls from Austin homeowners. DIRT Score 3.3 from 13 reviews on Finds.

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“My experience with Uncle Gus started out great, I spoke with Terry about having a technician come out and put together our Rogue cable machine. I decided to book with Uncle Gus because Terry assured me "this is what we do, the technician won't get paid unless the job is done", guaranteeing me this was within their scope. The technician came promptly and assembled some of the machine before telling me there were parts missing and he couldn't finish the job, taking him at his word I paid for part of the work after being assured the job would be finished after the parts were received. I contacted Rogue and came to find out that there were no parts missing and that the technician read the manual wrong. When my husband contacted Uncle Gus to let them know the rack could be assembled and no parts were actually missing, we were told it would be another 30 days before someone could come and finish. This is completely unacceptable, to start a job and not finish due to circumstances that were not my fault, take my money, and then make me wait a month before finishing feels fraudulent and unprofessional. They won’t even return my call or text. Since I wasn’t given the dignity of a phone call or a response to my text and leaving a review is the only way anyone would get back to me I’ll just respond in my review. I provided the links the Rouge gave me to your technician but he actually used a paper manual that came with the rack to assemble. Confusing as it may have been, it’s not my scope to assemble which is why I hired you. And while I appreciate the discount, please know that I was given a $550 Quote with TWO men from another company but still went with you because you guaranteed me the job was within your scope. Thanks for taking the time to respond to my review.”

“I cannot recommend Uncle Gus’s Handyman service enough! After hearing nothing but great things about their excellent work and customer service, I decided to call them to address some much-needed repairs at my home. From the moment they arrived, the team displayed a level of professionalism that is truly unmatched. Not only did Uncle Gus’s Handyman provide great service, but they went above and beyond to ensure that every detail was taken care of with precision and care. Their knowledge and expertise were evident in every task they completed, and I was truly impressed by the quality of their work. What sets Uncle Gus’s Handyman apart is their knowledge, quality of work dedication to customer satisfaction. Throughout the entire process, they maintained clear communication, addressing any questions or concerns I had promptly and professionally. It was clear that they truly cared about providing top-notch service and ensuring that I was completely satisfied with the results. If you are in need of a reliable and trustworthy handyman service, look no further than Uncle Gus’s Handyman Services. Their exceptional customer service makes them a standout choice for all your home improvement needs. I will definitely be calling Uncle Gus’s Handyman Services for any future projects – they have earned a customer for life!”

“Terry did a great job helping us put the finishing touches on nursery - he hung a new light fixture, shelves, and picture frames. We would definitely recommend and work with him again.”

“Terry installed a ceiling fan for me and he did an outstanding job. Uncle Gus was very timely in sending someone to my house. Excellent customer service all around.”

“I will always ask for Terry Harris anytime I need a handyman's service. He is fast and efficient, and gets the job done. Uncle Gus Handyman Services was responsive to my needs, in this case a plumbing leak. They kept me informed as to the status of the work, and I believe the price was very reasonable.”