Salt Service Co

Salt Service Co operates out of Austin, TX as a full service plumbing outfit that handles everyday repairs and bigger installations across the city and nearby spots like Round Rock and Cedar Park. They focus on leaky faucet fixes, tankless water heater setups, clogged toilet clearing with drain snakes, and bathroom remodeling jobs that keep water flowing right in older homes built for Texas heat. Homeowners call them when pipes act up or drains back up after heavy rains, and the crew shows up ready to sort it without dragging things out.

Their plumbers handle specific jobs like repairing hot water issues and adding bathroom vents, as one customer saw when Felix arrived on time, stayed patient through the whole fix, and even grabbed a soda for the wife. Another review mentioned solid drain cleaning and organic treatments that cleared stubborn clogs without harsh chemicals. They run full diagnostics on plumbing systems first, lay out the pricing upfront, and finish with clean installs on water heaters or full drain services that stop recurring backups. The team works the same way on furnace and AC tie ins when needed but sticks to straight talk about what the pipes actually need.

Customers keep coming back because the work holds up under daily use, calls get answered fast, and every step gets explained clearly before any tools come out. Reviews point to consistent quality on repairs that last and prices that match the scope without surprises, plus technicians who treat the house like their own. That track record adds up across thousands of jobs in Austin. DIRT Score 5.0 from 1588 reviews on Finds.

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“Great experience with Felix from Salt, to fix a hot water problem I was having and install 2 bathroom vents. He is very patient and kind, prompt, and even sometimes will bring you a treat of your choice (he got a soda for my wife). Not sure if he does this every time so maybe don’t expect it and be surprised and delighted if he does! Would definitely bring him and anyone else from Salt back again and again.”

“My experience with Salt was very good! My lineman Jacob was excellent, he did a full diagnostic on the home and presented all the offers with pricing before doing any work. He was very knowledgeable about how my home was wired and all the problems he found while doing the inspecting (old home). He was diligent and very respectful of our home (because we just moved) and had no issues whatsoever with locating the problem. I would highly recommend this service and Jacob for any future repairs that are needed. 10/10!!!”

“Salt has been an awesome company to work with on a recent electrical subpanel replacement project. Throughout the project every single person I have interacted with have been knowledgeable, courteous and friendly. From the frontline team on the phones, to Jeremy doing the quoting and specifications for the project, and today Greg and Spencer who performed the install. Everyone operated with the same high level of professionalism and pride in their work. It’s easy to see that Salt has built a company that cares deeply for their customers and their teams. They clearly provide great training and have instilled a service focused approach to their work. I’ve been impressed with the technology they’re using as well; quotes were clear and easy to read, dispatch provides updates as teams are en route, and the website is easy to use. All these details matter a customer. Lastly, I was very impressed and appreciative of the companies accommodating my work schedule. As a work-from-home professional I need power and internet and I have a lot of meetings throughout my day. Jeremy and dispatch were very accommodating by moving my appointment to align with my work schedule and today the install team did the same. I highly recommend this company for your home service needs.”

“I want to recognize Jason McKinley for the excellent service he provided during his recent visit to my home. Jason was professional, knowledgeable, and easy to work with from start to finish. He arrived on time, took the time to explain the issues he found, answered my questions, and completed the shower valve repairs in a professional manner. I especially appreciated that he thoroughly inspected the plumbing system and pointed out additional concerns with my water heater expansion tanks so I could address them before they became a larger problem. My experience with Jason personally was very positive. He was courteous, straightforward, and clearly knew his trade. The quality of his work and his professionalism were exactly what I would hope for from a service technician. The only reason I am not giving a completely perfect review is that I felt the overall pricing for the work performed was higher than I expected. That concern is directed more toward the cost of the service itself rather than Jason. As the technician, he did a great job, communicated well, and represented SALT professionally. Overall, I was very happy with Jason's service and would be comfortable having him return for future work.”

“I was totally impressed with Greg Cabay. I was in a panic when I lost electricity for my gas stove but he assured me all would be fine. He fixed the problem and more. He made sure I was satisfied and made recommendations. Very knowledge of what he needed to do. Very courteous too. I slept well knowing my house is safe. Thanks so much!!”