Craftsman Plumbing

Craftsman Plumbing operates out of Boerne, TX as a full service plumbing outfit that covers both homes and businesses in the area. They run calls around the clock seven days a week and focus on the kinds of problems that hit Texas properties hard, from slab leaks to aging pipes and gas lines. Their crew handles everything from routine fixture swaps to bigger jobs like whole house repiping with PEX and sewer line fixes. Homeowners in Boerne and nearby spots count on them for water heater work, drain cleaning, and water softener installs when the hard water starts causing trouble.

On a typical day the team shows up ready for whatever breaks. One crew had George and his partner out at a house where they swapped a cartridge in a Moen shower valve, cleared a kitchen sink clog by pulling the p trap, and added a whole house shutoff valve tied into the existing softener. Another pair, Enrique and Clayton, rolled up the same day a main sewer line backed up and got the bathroom back in use without dragging the job out. A different customer needed a water heater replaced on short notice and the tech walked through every step while answering questions about the new unit. They also take care of hydro jetting, backflow tests, lift station checks, and new construction rough ins when builders need reliable hands on site.

Customers keep coming back because the work holds up and the crew moves fast when a line fails or a heater quits. Reviews point to solid fixes that solve the root issue instead of temporary patches, along with clear explanations and fair charges that match the scope of the job. Response times stay short even on weekends, and the techs show up prepared with the right parts and tools. That combination of clean results and quick arrivals is what drives the strong marks across the board. DIRT Score 4.65 from 60 reviews on Finds.

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“George and his partner were very polite and helpful. While one replaced a cartridge in my moen shower handle (I provided the cartridge) the other opened the p-trap under kitchen sink to clean out a clog. They then installed a whole house water shutoff in the garage via my water softener. Total time about two hours.”

“I had a problem with the main sewer line where I was not able to use my bathroom for awhile. I called Merritt plumbing and they came out same day to take care of my issue. The two techs Enrique and Clayton were super knowledgeable and honest and took care of my problem fast and efficiently. I will definitely call again for any other issue's in the future.”

“I never have a problem scheduling service and they come out quickly. They also do a great job and are always friendly. Would highly recommend”

“Excellent service. They were able to come out same day and assist with a new water heater installation. Plumber was great. Very knowledgeable and willing to answer all of my questions. Would highly recommend to anyone with plumbing needs.”

“The manager Nathan is rude and unprofessional. He wanted to charge me a service fee after the plumber said he would have them waive it. When the plumber came to my house to replaced the cartridge in the shower handle he told me that he would have them waive the service fee for that day and he would have them waive it if he had to come out again. He said he felt bad because he didn't fix my shower handle correctly. So Nathan got upset because he had to waive the service fee and said he would take it out of the plumbers paycheck and said they would not be coming back to my house anymore. After 11 years I will no longer use Merritt Plumbing or recommend them to anyone ever again. This goes to show their level of customer service and how they do not appreciate their customers.”