Alpha And Omega Plumbing

Alpha And Omega Plumbing operates as a plumber out of Burnet, TX, handling residential and light commercial work across the area. The locally owned company brings more than 19 years of hands-on experience with competitive rates and upfront pricing that avoids surprises. They run 24-hour emergency service including holidays and keep phones answered by a live person at all times rather than voicemail or machines. Trucks carry extra stock so most jobs get finished on the first visit without extra trips back to the shop. Their approach focuses on showing up when promised and fixing the actual problem without padding time.

Customers call for quick responses on sump pump replacements, drain issues, and septic pumping needs. Jenny Choy reached Marcella after other companies left her waiting hours, then Abraham arrived exactly on time the next Monday and explained the work clearly. Neil Edwards handled a fast repair for one homeowner who noted the clear four-hour arrival window and busy schedule, while another family got same-day help from Neil after a recommendation and praised how he sorted the plumbing problems right away. Lyle managed a pumping job for a property listing with steady communication from the first call through completion, and the team stocks enough parts to cut down on delays that usually add cost.

Homeowners in Burnet consistently note the reliable arrival times, clear explanations during visits, and solid fixes that hold up without callbacks. The crew earns top marks for finishing work the same day it is requested, keeping customers informed about any schedule shifts, and delivering results at fair cost without hidden charges. Response speed and communication stand out because they confirm exact windows instead of vague ranges and answer the phone directly. Work quality shows in the way technicians like Abraham and Neil complete jobs right the first time with proper parts on hand. DIRT Score 5.0 from 77 reviews on Finds.

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“After waiting for two well known plumbing companies for over five hours to come & replace my sump pump, I contacted Alpha Omega, spoke to Marcella, and soon got an appointment. Unfortunately, it was already Saturday afternoon, so Abraham showed up on Monday, exactly on time. He was very informative, neat, and efficient. I later learned that he was new to plumbing and was learning on the job. I was very impressed with his work, obviously a very quick learner. Even though a neophyte, Alpha Omega is fortunate to have a very dedicated employee like Abraham. I am very pleased and hope to continue with the services of this company. Much Aloha! Reynold Choy”

“The Technician(Neil Edwards)was amazing very quick and got the issue fixed. The office coordinator let me know that he was running a little behind. You can tell this company is busy because they give you a 4 hour window that they will arrive… my only complain is pricing. I get we are on an island but 1450$ to replace two mixing valves in two showers is wayyyyy over priced. Parts alone is less then 250$ and the complete job was less then 2 hrs. So I recommend if you’re not a lazy person and willing to try either do it yourself or shop around there are places that would do it for way less.”

“Quick turnaround from the initial call to pumping for a listing I had on the North Shore. Lyle provided top-notch customer service from start to finish. Highly recommend Alpha Omega Plumbing & Septic for all your plumbing and pumping needs on Oahu!”

“We needed Plumbing service for our home right away and a family member HIGHLY recommended Alpha Omega Plumbing. I called & was able to get someone out same day! Awesome & Exceptional Customer Service & Team! Neil, Thank You so much for taking care of our Plumbing issues!”

“Neil and his team always does a wonderful job. I have been using his company for over 10 years.”