Jenks Plumbing

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“​I want to start by saying the two technicians who came out to inspect our hot water storage tanks were absolutely amazing. They were professional, helpful, and diagnosed the issue quickly. Unfortunately, the company's ownership and management completely ruined the experience. ​Because the repair required replacing both tanks and cost thousands of dollars, I needed to get approval from ownership before giving the green light. Apparently, this infuriated the manager/owner. He called me later, completely unprovoked, and was incredibly rude. He complained that he "took his guys off a job site making $35 to $40 an hour" just for them to not fix anything—even though his own team told me the tanks needed a full replacement. He then condescendingly told me I should have "asked for an estimator instead of emergency repair," completely ignoring the fact that it was an urgent issue. Ironically, he couldn't even source the new tanks that same day anyway, so his anger made zero sense. ​To make matters worse, when I called back later to actually get the formal estimate, the receptionist was just as rude, clearly taking cues from management. She dismissively told me they couldn't get anyone back out until next Tuesday because "I just wanted an estimate." ​Incredible technicians, but absolutely toxic ownership and customer service. If you need commercial or urgent work done where you actually have to verify a budget, look elsewhere. They do not understand business and will treat you like an inconvenience.”

“Just wanted to publicly thank Jenks for coming to my office when we had a leak. They helped diagnose the laundry room problem and got the hose fixed. Helped put the washer back in place and ordered the part to come in quickly. They even fielded my questions as a curious person of how things work. Thanks, guys. You made my life easier this week.”

“While this company did the job that they were supposed to, I would not use this company again. The job was to get the water line to my fridge to work, which did happen but it took an unreasonable amount of time and included extra holes in my ceiling and a mess for me to clean up. Normally I wouldn’t complain about the time it takes for a job like this but when the guy admits to me that it could have taken a half hour if he had done something differently rather than 3 hours, then I get a little upset. On top of that, he used my step stool to do his work leaving it a complete mess and making me scrub it after the job. He also stepped on two chairs that I had in the room leaving footprints on my furniture. He also cut huge holes into my ceiling trying to find the line, which is not something this company fixes. Afterwards I called the company to dispute the bill since the majority of the cost was the time it took which should not have been on me since it was his fault for doing the wrong thing in the first place. I spoke to Karen who assured me that she would look into it and get back to me that day. I didn’t hear from anyone for a month and a half until my check was cashed and I called again. I spoke to Karen again and she apologized for no one getting back to me and said she would call me that afternoon. It’s been over a week and I have yet to hear from anyone. The lack of response and taking responsibility for their mistakes is why I will not use this company again.”

“I called earlier today regarding an emergency plumbing issue where sewage backed up into my bathtub and my toilet and sink stopped functioning. It has now been over six hours without a resolution. When I called back for an update, the representative I spoke with was extremely rude and dismissive. I wasn’t asking for anything unreasonable—I simply wanted to know if someone would be coming tonight or if I should make arrangements to leave my home for the night due to the unsafe and unsanitary conditions. Having sewage in your living space is a serious health concern, and being met with attitude and vague answers instead of clear communication was very frustrating. A situation like this requires urgency and professionalism, and unfortunately that was not my experience.”

“genuinely some of the worst services i’ve experienced. we’ve been trying to get them out to fix our urgent boiler problems for weeks and they’ve done nothing even after multiple promises “we’ll call you tomorrow!” “we’ll have an estimate tomorrow” with no follow through. every promise of a phone call to schedule has been ghosted and when they were supposed to show up they never did! shocker. the receptionist on the phone was very rude as well. what a waste of time and effort.”