In-Depth Leak Detection Llc

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“In-Depth Leak Detection installed a new skimmer in our pool. Their team arrived promptly on both work days and were friendly and professional. They even went the extra mile and pressure tested our pool lines. We are very happy with their work and would highly recommend!”

“I can’t recommend this company enough. They were proactive in helping me determine what was best for my skimmer leak. They were timely in completing the work and always communicating with me. The men that actually did the work were absolutely amazing.”

“Last year I had a leak in my swimming pool. Naturally, I asked my "pool guy" who he would recommend. Without hesitation, "In-Depth Leak Detection". In-Depth found two leaks and repaired them, cleanly and professionally. Recently, I thought I had a leak, under concrete between the sidewalk and my home in the main line. They were so prompt in responding, next day! Marcus was one of three guys that showed up. Informed me that there wasn't a leak, the excess water on the concrete was due to heavy rains followed by the type of weather we've been experiencing. He was very clear in his communication and very professional, again. What In-Depth Leak Detection charged for the service was amazingly insignificant. I would highly recommend In-Depth Leak Detection.”

“In-Depth Leak Detection did a great job on our pool in Orinda. We noted that the staff were very communicative, In-Depth techs were knowledgeable, Eduardo and helper were respectful, and most importantly, attention to detail was a priority. Applying epoxy to the leaking light plaster ring involved an underwater diver and an extra charge, but we were happy to have the option. Assured this was the only leak, In-Depth found the pool is now good to go. If that turns out not to be the case, I'm sure they will be fair about steps going forward. Additional thanks to Kelsey, who went the extra mile for us. Our Orinda family highly recommends In-Depth, and we plan to continue with them as loyal customers.”

“I would not recommend this company. From start to finish, they were dismissive and rude, ignoring my concerns and failing to follow up. They never returned to remove the form work, which I ultimately had to throw away myself. Most frustrating, they made the decision to leave us with a glaring pink concrete patch without ever asking if we wanted it dyed or matched to the existing surface. Had they asked even a single question, this could have been avoided. Instead, we are left with a repair that looks cheap, careless, and poorly executed.”

“This is a great company. One that understands that the key to a successful company is making its customers happy. Top to bottom, the service was outstanding and the people from Gene (the owner), Mariah (receptionist) to Jose (on-site manager), are all competent, friendly, responsive and honest. The repair was done over two days, and when they left, you could not tell they had ever been there! They even took some excess dirt away, something I have never seen done before! I highly recommend In-depth Leak Protection if you suspect you have a pool leak!”

“Five Stars! - Had a pool leak and needed to call in the experts. In-Depth Leak Detection found and patched the leak (all at their initial, reasonable charge). What made the experience memorable was they treated us as a partner – when their initial pressure test showed no leak they went into problem solving mode to find the answer. This persistence and thoroughness allowed them to find a crack in the main drain. Plus, they explained in very knowledgeable detail what they found—they are true experts and want to help you understand and manage your pool.”

“Do NOT expect to be wowed by their customer service when you call....most of the time you won't even get an answer. They took our deposit and then lost our initial reservation to complete the work. We rescheduled the work a few months later. The repair done to fix the leak seems okay but we're still losing some water. Their contract states a new leak test will be performed after repairs BUT they fail to mention that it will just be an air pressure test and not an in-depth sonar or otherwise. We will not be using this company in the future.”

“We hired them to find a pool leak and they identified and marked a spot where there was NO leak. The actual leak was more than 10 feet away, resulting in two holes in the pool deck. They were slow to respond and offered the minimum of service recovery. A stressful and terrible experience.”

“Called to identify possible leak, they quickly found the leak and we scheduled the repair. They replaced our skimmer and installed a new one correctly. Very very professional! Extremely satisfied with the entire crew.”