Puragain Water Plumbing

Puragain Water Plumbing handles plumbing work out of Escondido with a focus on whole home water filtration systems and salt free softeners. They install reverse osmosis setups, six stage alkaline systems, and whole house conditioning units along with water testing. The business covers Southern California along with spots in Las Vegas, Arizona, Texas, and Florida. Customers reach them for free installation options and financing plans that come with lifetime servicing on the systems they put in.

Reviews point to installs done by techs like Brian Guidry who set up whole house filters and added extra faucets for specific uses while keeping the work area clean. Alex handled similar jobs on whole house filters and under sink reverse osmosis units with solid soldering and layout ideas that made the systems easier to use. Blake took care of full installs on tight schedules and left the job sites neat. Other mentions include Steven handling sales talks without pressure and Cody walking through how the systems work plus payment choices.

The crew shows up on time for both first visits and the actual work days. They explain the equipment and answer questions during installs that often finish in a single day. Service reaches across the listed states with financing available and lifetime plans included on purchases. Reviewers note fast responses from the scheduling side and clean results even when timelines had to shift.

Google shows a 4.5 from 202 reviews with most comments on the clean installs and knowledgeable techs. A couple of reviews mention system performance issues or service limits after moves. DIRT Score 4.3 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Brian Guidry was great! He installed our whole-house filtration system that includes the RO drinking faucet. He even added a separate faucet for my car detailing needs! Brian was very clean, prompt and provided professional work and I can tell he has lot of experience. Would highly recommend!”

“Just got the install done today, so we'll have to try and taste the water, but we were very happy with Alex the installer. He did good, clean work, was super knowledgeable, worked fast and answered all of our questions. Can't wait to get a few days of usage and I'll come back and give a second review!”

“Excellent customer service. On time to both the consultation and installation. Professional staff members. Experts in the field based on how well the installation went. Fast and easy. I’m excited for this system. I highly recommend.”

“Puragain was great from start to finish. My sales guy Steven was easy to talk to, wasn’t pushy and def knew his stuff, I already knew I was going to get a system but wasn’t sure with who. Steven was very knowledgeable in the product, company and any questions I had. My installer was Blake, we had a little issue with timelines but I know that wasn’t his fault and fell on the scheduling department. But Blake did a quick and thorough job installing all my stuff where I wanted. I was on a tight timeline and he accomplished within the timeframe I needed him to complete everything. He was very clean and I couldn’t have asked for a better install experience.”

“Alexander installed a Puragain whole house water filter and an undersink RO system for us. Alexander is very personable, takes pride in his work, and does an excellent job of soldering. Alexander had good layout ideas to improve the usability of the system.”

“Puragain water Technicians are very professional, informative, and did an amazing job with the set up. Informing us of everything that needed to be done for our system Flush out and Be able to have fresh alkaline water to drink.”

“Disappointing results and an $8,000 repair bill I've hesitated to write this, but after our brand-new tankless water heater failed, I felt compelled to share our experience. In 2020, we installed a Puragain Filtersorb and RO system to protect our new appliances and help with my daughter's eczema. The Issues: Zero Performance: Within six months, we saw heavy limescale on showerheads and glass. Despite Puragain coming out multiple times to adjust the system and add more media, nothing improved. Plumbing Damage: One "fix" actually sent filter material into our pipes, clogging the water heater screen and faucets. System Failure: Yesterday, our 5-year-old tankless water heater died due to severe corrosion. The plumber was shocked, noting the unit looked like it had never seen treated water”

“I had Puragain installed in my Texas home a little over a year ago. The system came with guaranteed lifetime servicing, which was a major selling point. When I moved to Michigan, I was told they don't service this area — meaning I now have a $6,000 system I cannot use and a lifetime guarantee that is worthless. I contacted customer service to request a refund and was ignored. After calling repeatedly, I was given an email to reach out to someone named Yeshua, who stopped responding once I asked for a refund. At this point, I have no choice but to dispute the charge through my bank. If you are considering puragain, think again. This system is way too expensive for this level of quality and customer service. There are many other better and more reasonable options that don't keep your depend”

“Brian was the best at his craft. My install looks so clean and professional. I’m referring you to everyone I know. Steven in sales did a great job at describing your system and benefits and Brittany in inbound appt setting was a pleasure to talk to. Great co culture and Team. Thank You”

“Well, my appointment from Puragain Water installation was a successful job !! I give these company a 5 star ratings. The Representative Cody did a great job explaining me how Puragain Water works , the benefits of it after installation, lifetime servicing included, and also payment option /financing etc. if ever I decide to go on, and set up appt. for installation. So I did it, and he set me up for the next day appt. Next day came, the technician named Alexander did our Puragain water installation. He was a very professional and I could tell he got a lots of experiences about his job. He did awesome job installing our Puragain Water Filtration. I can't say anything anymore beside it was a great day and my entire family was very happy having a new Puragain Water Filtration to our home. Hope”