Rocky Rooter

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“Terrible customer service and cancelled on service appointment (10/23) without any notice. My interaction with Rocky Rooter started on 10/14 with me filling out the Service Request Form. On 10/16 my email was returned via a Text Message, asking if my main water shut-off valve was located in unit. After answering that question, I was then told Jeff is available and has the parts for repair without any estimate or quote given nor an explanation of the work to be done. I followed up asking for some detail of work to be done at which Jeff called me to explain as well as let me know what day the repair could be done. Because I am leasing, Jeff asked if I was approved to pay for this repair/service at which I shared my email conversation with my owner showing him that everything with authorized”

“Jeff is friendly and did a great job.”

“Amazing communication fast quality work an all around great service”

“Excellent. Knowledgeable. Honest.”

“Scheduling an appointment with Karen was a smooth experience. She was quick to respond and easy to talk to. Especially with describing the issue I had. I didn't have to wait long for Jeff to come by to check out my clogged bathtub. He arrived promptly at the time we scheduled, no waiting around during a huge 8 hour window or showing up late to the designated time. Jeff was able to unclog our bathtub quickly after many failed attempts and hours to do it ourselves. I'll definitely go back to Rocky Rooter for any future drain or plumbing issue.”