Usa Leak Detection

Usa Leak Detection handles plumbing work out of College Station Texas. They focus on finding leaks in pools and homes along with sewer line problems using equipment that limits digging. The crew includes techs named Nick and Brian who handle the site visits. The shop keeps doors open Monday through Friday from eight in the morning until four in the afternoon and stays closed on weekends. Their listed address sits at 2202 Brougham Pl.

Customers call them in for pool leaks that drain water fast and for hidden pipe breaks inside walls or under decks. One job involved Nick locating a cracked return line then removing concrete to reach it before pressure testing and putting the deck back together so the cut stayed invisible. Brian has traced multiple leaks across a house until every spot passed inspection and has cut small squares in sheetrock to reach a cracked drain joint without tearing out large sections. Another case had him working through stages to confirm the exact spot on a twenty five year old PVC line so a regular plumber could finish the fix with little mess.

Scheduling runs slow according to most calls. One person waited five weeks and paid six hundred fifty dollars just to get a diagnosis then faced repeated delays that stretched repairs from January into April because of weather or staff issues. Others report no shows after booking dates weeks out or phone staff giving conflicting excuses about rain or availability. A few jobs moved faster with next day visits but the pattern in reviews shows long gaps between first contact and actual work plus trouble getting straight answers on the phone. They cover spots around central Texas based on what people say.

Reviews split between praise for the techs who find leaks with small cuts and complaints about delays and mix ups that waste time. The low overall marks come mostly from the repeated scheduling problems and long waits even when the on site work itself gets described as clean and accurate. DIRT Score 1.3 from 9 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I honestly don’t understand low ratings for this company other than maybe people are rating a different franchise. I submitted an online request, was contacted the next day by cheerful, helpful gal and the following day Nick was out & found what was causing my pool to lose so much water (cracked return pipe). When I called again to schedule actual repair Nick was able to come out the next day. He removed concrete/decking, fixed pipe, pressure tested system, then repaired decking so well my husband could not even tell where he had dug it out. I highly recommend this central texas company & especially plumber Nick.”

“So I left a 5 star review - but it was for my tech. Not the company. There is a ridiculous wait time. Took 5 weeks to get them here to diagnose for $650 (January) then I scheduled my repair and it was in March… but they called and told me the tech was out (not his fault, medical issue), and wanted to push me until early April. Well they found a time but it rained so NOW they’ve pushed it to late April. I’m seriously thinking of leaving my pool care company over this, too. The wait times are ridiculous. For context, I do rescue and when they came to check my leak, she had just arrived and we weren’t sure if she was pregnant. Today, as of this review, the puppies are 8 days old. They’ll be near adoption time by the time ALD gets here. If someone knows somewhere else to go - tell me. I cannot recommend this company to anyone. The technician? Super nice, very knowledgeable. The company? Terrible. Two technicians to cover all of this part of Central Texas. Badly done, American Leak Detection, badly done.”

“American Leak Detection of Central Texas has my HIGHEST recommendation! In dealing with home repair professionals, there are three aspects I look for: quality, value, and great customer service. American Leak Detection of Central Texas excels in all of these. Referred to me by one of the local plumbers I trust, who said, "They have highly specialized equipment that can detect precisely where the leak is. If 'I' go in there without any water visible, I will have to start tearing out drywall, shooting in the dark. American Leak Detection will be able to pinpoint EXACTLY which line it is." With that, he gave me the phone number and recommended Brian Bailey by name. From my first call, the receptionist was friendly and upfront about what to expect. Having a scheduled appointment for this afternoon, I got a call this morning that the technician might be able to come earlier if it was convenient for me. As a woman dealing with contractors, I am often wary that they might try to take advantage of me, but Brian immediately put me at ease with his professionalism and courtesy. Right away, the questions he asked me and the systematic approach he took to locate my leak demonstrated how kno”

“I had a very difficult plumbing fixed. I had multiple leaks in multiple areas of the house. Brian worked with me until we got every single leak fixed. I could pass inspection. The inspectors for City of Bryan worked with us because they respected the quality of his work. He is wonderful to work with, very thorough, and works very fast!”

“Brian just left and I could not be more pleased with his professionalism and methodology. He worked through the stages and zeroed in on the leak. 2 small and perfectly cut squares in the sheetrock exposed the offending pvc drain-line joint that had cracked at the base. A material failure after 25 years on the job. May we all have so few defects as we age! Long story short, ALDCT's exploratory discovered the exact problem with minimum invasion. We know the location 100%, this can now be repaired by my plumber. THX Follow on review: Brian executed the repair today with minimal invasion. Clean, pinpoint, and confidence-inspiring work - ahead of schedule. THX”

“These people are completely and utterly incompetent. I have had 3 weeks of scheduled appointments changed every time for a nonsense reason. First it was weather (there was no rain) and then the brain dead lady who answers the phone must have gotten her excuses mixed up because she told me that they don't cancel because of rain... Please don't waste your money or time.”

“Spoke with kim on the 13th of jan. Gave me prices and a date and time window. Told her ok. 12 day later....... No show. I was never entered in the books. Now have to wait 15 more days. Not happy. Hope they job gets done correctly. Giving them another chance.”

“I called and spoke to someone, once I stated my issue, I was informed that they will pass the information to someone else and that they will contact me. It has been over 3 weeks and I'm still waiting for someone to contact me. Bad service.”

“they specialize on how quickly they could drain our wallet.”