Floresville Plumbing

Floresville Plumbing serves homeowners in Floresville, Texas as a local plumbing service. They take on jobs involving water lines, service turn-ons, and after-hours responses when systems act up. Texas heat often leads to more calls about pressure problems or leaks that pop up suddenly. Without much other history noted, the work centers on responding to dispatch requests for both emergency and non-emergency plumbing fixes in the community. Customers reach them for various utility related plumbing matters that come with living in this region. The outfit manages calls that range from routine notifications to restoring flow after disconnections common in the area.

They handle tasks like dispatching technicians for completed work notifications and flipping switches to restore service after disconnections. Reviews mention cases where Dan L got charged around 475 dollars for an after hours visit that was not presented as an emergency upfront even though the caller specified it was not urgent. Jamie Davis described paying 400 dollars for same day service restoration or 300 the next day just to answer a call and handle the reconnection. Honey Donowitz noted billing that drained resources without regard for the customer situation. The approach seems to involve high fees for quick responses regardless of the situation described over the phone.

Customers point out problems with the pricing structure and how communication happens during calls. Multiple reviews highlight unexpected charges for non-urgent work and fees that add up fast without clear explanations ahead of time. Speed gets mixed feedback when same day options cost more while quality and overall value draw criticism for feeling greedy in how services get billed. Communication stands out as cold and focused on costs rather than helping the homeowner understand options. This pattern across reviews leads to the lower overall rating. DIRT Score 2.3 from 115 reviews on Finds.

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“I was charged approximately $475 for a non-emergency after-hours dispatch that was never disclosed to me beforehand. I specifically told the operator the situation was not an emergency and that I was only calling because I had been instructed to notify them once the work was complete. At no point during the call was I informed that dispatching personnel at that time would result in substantial overtime/trip charges. Had the fee been disclosed, I would have simply waited until normal business hours the next day. I later spent approximately 45 minutes discussing the issue with customer service management to no avail. There appears to be a lack of transparency regarding after-hours charges, and the organization’s communication procedures between field personnel and office staff should be reviewed.”

“It would be better to buy a home elsewhere than to be beholden to this company. They will take every dollar from you they possibly can and be the coldest human beings on earth about it, they must hire specifically to do the most harm- there’s no way a decent human could sit on the phone and read the scripts provided by FELPS. I am selling my home and relocating because of this electricity provider. Independent electrical co-ops should not exist to bleed their communities dry.”

“WORST COMPANY EVER!!!!! They charge 400$ to flip a switch when your service gets disconnected and kick you while you’re down!!! Greedy company and lazy! They want 400$ to turn it on same day or if you wait till next day it’s 100$ less doesn’t make any sense when all they do there is answer phones and flip a switch!!! Greedy greedy greedy! My bill was wayyyyy less than that!”

“Phelps Electric Company was outstanding! They came out to check our transformer during the summer when we were having electrical issues, and their team was extremely professional, helpful, and knowledgeable. They took the time to explain what was going on, made sure everything was safe, and gave us real peace of mind heading into the hot months. It’s rare to find a company that cares this much about their customers’ comfort and safety. We truly appreciate their service and highly recommend them to anyone needing reliable electrical support.”

“I came in to ask questions about how the process works if I buy land and want to build on it and get power to it. The lady at the front was really nice and helpful, and the gentleman that came out with his iPad from the line design team was very knowledgeable and helpful too! If I buy this property, I’m happy to know that my first impression of their customer service was great 👏🏼😄💡⚡️”