Benjamin Franklin Plumbing & Drain Services of Duncanville

Benjamin Franklin Plumbing & Drain Services of Duncanville handles plumbing work across Duncanville and nearby spots in the southwest Dallas area. They run as a 24/7 operation that covers faucet installs, toilet fixes, water heater swaps, garbage disposal repairs, sink installs, bathtub and shower replacements, drain cleaning, sewer line work, and water filtration setups. The company lists service areas that stretch to Cedar Hill, DeSoto, Grand Prairie, and similar towns. Their own description stresses punctual arrivals and same-day responses for common household repairs.

Customers report techs handling specific fixes like whole-house filtration installs, outdoor frost-proof faucet replacements, drainage problems in yards, leak detection under sinks, hydro jetting for clogs, and water heater replacements. Nick showed up within a couple hours on one call and walked through the needed steps after years on the job. Josh arrived early, handled multiple faucet repairs in one visit, and left the space clean. Athens arrived inside a fifteen-minute window after a same-day booking, explained the work plainly, and avoided pushing extra items. Other techs named in reviews include Alie Joseph for quick outdoor faucet jobs, Troy for shower leak diagnosis, Keon for toilet installs plus unscheduled leak fixes, Hunter Hinz for fast issue resolution, and Johnathan for weekend clogs.

Reviewers note the crew answers calls promptly, texts arrival updates, sticks to quoted prices without added fees, and finishes jobs the same day when possible. They operate around the clock every day of the week and cover the listed towns. Communication comes through clear explanations of the problem and options, with techs arriving on schedule or ahead of it in multiple cases. Service stays limited to the areas listed on their profile.

The business holds a 4.9 rating drawn from 1219 reviews. Common points include staff knowledge, polite manner, quick response, thorough cleanup, and honest handling of repairs without pressure for unneeded work.

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“Benjamin plumbing staff did a superb job of installing a world class whole house water filtration system in my home. The process was seamless, beginning with a rigorous and thorough presentation of the myriad of benefits of having the Brita system operating in my home. Upon confirmation, the company installed the unit the very same day!!! I immediately experienced the difference in my drinking water as well as my shower. As a result of the remarkable service I received, I now have a membership with Benjamin Franklin Plumbing!!!”

“My experience with Ben Franklin is always awesome. Nick is an outstanding professional. He was on time. Fixed the problem quickly. Explained everything clearly. He actually cares about the customer. Greatly appreciate such dependable service.”

“Josh did an awesome job. He’s very professional and cordial. He left the work area neat and clean. Very respectful. This was my second time to have Josh doing my repair! Great employee!”

“Alie Joseph from Benjamin Franklin replaced two outdoor frost plug faucets at my home. Alie was very professional and friendly. He completed the job in short order with no charges above his estimate. Great service.”

“Nick Fortonot came out today to fix a messy issue under the kitchen sink. He arrived within a couple hours from placing the call which I thought is outstanding nowadays. He was very friendly and knowledgeable (had 15 years experience I believe). Very thorough in explaining the situation and needed remedies.”

“Let me start with they are the only contractor/service that showed up early. EARLY! Josh was extremely helpful & fixed all of our issues in one visit. Would highly recommend Benjamin Franklin plumbing to anyone in the Duncanville area!”

“We had such a great experience with Troy from Benjamin Franklin. He was not only friendly and knowledgeable but also diagnosed our leak in our shower. We very much appreciate the work he did and will call Benjamin Franklin again in the future.”

“Athens is very personable, and quick to share his knowledge of his trade. He was quick and efficient and cleaned up after himself. I would recommend him to anyone needing a plumber, whether for replacement of a garbage disposal or for maintenance of existing equipment.”

“Nick Fontenot came out twice this week on a drainage issue we had in our back yard. Did an excellent job in diagnosing the issue and getting it fixed. I love doing business with honest, hard working individuals and businesses. Nick is a great representative for his employer and I will not hesitate to request their services again. Thank you Nick and BFP!!!”

“Josh and Drake came on time, were well organized, professional, and thorough. They repaired 3 sink faucets, and a tub faucet set. I recommend this company if you need plumbing work. Excellent .”

“Keon was a knowledgeable and polite professional. He completed the commode installation in a timely and professional manner and then repaired a leak that I was concerned about under my sink and this was not previously scheduled.”

“Had an emergency clog this weekend, Johnathan was at our house early. Very polite and knowledgeable, was able to take care of our issue quickly. Can't be more pleased!”

“Drained and flushed hot water heater, checked all plumbing fixtures in house - found a couple of things I need to keep an eye on for possible future repairs. Didn’t try to hard-sell me on anything, just let me know what to watch for. Five stars!”

“Very knowledgeable staff. They did a great job installing a new water heater. They were very efficient and cleaned up the area once they finished the job.”

“I already knew the house needed a hydro-jetting. We consulted and they were able to start same-day. The representative was able to meet me where I was and offer advice to prevent the issue from becoming an ongoing problem.”

“They came; they conquered, we are very happy homeowners!!!! The service guy was very knowledgeable! I would refer them to you!”

“Hunter Hinz was an incredible plumber and technician. He solved my issues fast and was considerate in explaining the problems while proposing solutions. I would definitely work with him again.”

“They were able to schedule my appointment the same day and gave me 2 hour window. Which they called to make sure I was available and then also texted me and let me know my technician Athens was on his way. Athens was there within 15 minutes. He was very nice and professional. He was also very honest with what had to be done. Which I Appreciate that.”

“Jonathan was Benjamin Franklin plumbing did a great job. He was very personable and extremely knowledgeable. Thanks and keep up the good work!”

“Product: Emergency water heater replacement. I didn't have time to shop around and felt it was overpriced, based on prior experience, but not certain. Service: BFP took call readily and had plumber out to properly quickly. Courteous and polite. Willing to explain the work performed. Upon delivery, 1st replacement water heater had a very noticeable dent in top of tank. No complaints by plumber when I mentioned and requested another replacement. Very professional and courteous service. Be prepared to put a dent in your wallet.”