Sun City Leak Detection

Sun City Leak Detection runs as a plumbing outfit in El Paso that focuses on leak detection, general plumbing repairs, and backflow testing. Reviews name Ubaldo Torres and Mr. Walle as technicians who handle calls for slab leaks, pool and spa leaks, outdoor faucets, high water bills, and reroutes under driveways or concrete. Some jobs involve locating leaks with listening devices or electromagnetic tools, then digging or fixing valves and lines once the spot is marked.

Customers describe mixed results on those jobs. Several report quick location of slab leaks or underground lines that stopped water loss after one visit, with clean work areas left behind. Others note the marked spot turned out several feet off, partial fixes on spas that kept draining, or repeated trips that still missed the source and led to extra holes in walls or pavement. Positive accounts mention affordable costs for detection around two hundred fifty dollars and follow through on valve replacements, while negative ones cite invoices that climbed after the first visit or no return after payment for incomplete pool work.

The company lists twenty four hour service every day of the week. Reviewers note same day or next day arrivals in some cases along with weekend slots, though others waited without callbacks or had to chase updates through a daughter instead of the owner. Pricing drew comments ranging from reasonable on reroutes that undercut bigger outfits to high on detection alone when repairs did not follow. Work stays limited to El Paso.

Google shows a 3.5 rating from fifty four reviews with frequent mentions of leak accuracy on slabs versus pools, follow up reliability, and cost. DIRT Score 2.9 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Worst experience of my life had a leak at a condo complex, first they waited a day to schedule while water spread out everywhere, then came and walked around for over an hour, marked the spot with a big X, charged an exorbitant price, and left a bid for the repairs that was so high we got three bids of which the highest was less than half their’s! Turns out the X was 8’ from the spot and our plumber dug like a mole on our driveway. I called for a fill or a partial refund and they said no because we didn’t give them the repair job they could have worked it out! Stay far far away from these guys unethical, expensive, and do poor quality work”

“Detected the leak in our pool, came back to fix it and we paid the invoice in full, turns out it’s only partially fixed, our spa still drains out completely- so leak is still there. Sent him pictures and he said he’d be back and then when we’d reach out he’d never show or come back. So upset we paid our invoice in full. Wish we would’ve waited.”

“Leak detection service so far okay. Fixed an outdoor water facuet, well, replaced what was there with a small flimsy copper tube just dangling there. Didn't secure it or insulate it. When asked when he Jr.. was coming back to correct or fix these things, he said there would be another charge!! He charged more than enough already. I'm sorry to say but there is NO WAY l will recommend this company. I think the senior company needs to take a look at the practices of Sun City Leak . Only reason l called them is because of the relationship to the other company l've know them for years. Sad 😥”

“Leak detection, leak fixing, all around good service. Guy knows his stuff, keeps things clean and is nice to boot.”

“Looked over the reviews and scratching my head on some of the 1-2 stars. I called SCLD out, showed up during the promised window, found the cause of our super-high water bill within an hour. We set up to fix the problem for two days away. Fix included add-on installing of a pressure regulator and 3 of 4 toilets upgraded. All done within a couple of hours. Cleaned up after themselves. No problems whatsoever. Price was reasonable. 5 stars”

“Very thorough, patient, and utilizes a wide range of equipment to find our leak. Ours was under the concrete outside, but vibrations were carrying the sound all the way into the house 35 feet away. We would never have found it on our own. My was also right on time and I very much appreciate the availability on the weekend to come out. It did end up being a few feet away from the spot that sounded the loudest. Can't help it if sound comes out a couple feet from where the problem was. Even the electromagnetic frequency detection was off a little bit through concrete and wire mesh. I really appreciate the time he took to go over it thoroughly. My line ended up being 22" under the surface of the concrete.”

“DONT TRUST THIS GUY!! :( He will over charge in a heartbeat if he thinks he can get away with it. He told me he guarantees his work for 1 year. He has done a few jobs for us over last month. We also had a water leak and recently he reinstalled our kitchen for a remodel. I really thought he did great work and sounded very experienced. BUT, the truth always comes out, he does not back his work. Whether he is a good plumber does not matter to me as much as someone's character.”

“Quick reliable service. Underbid the bigger chain on a reroute by 5k. Would highly recommend.”

“Horrible customer service. All they did was used listening device and nothing more. Additionally, they require you to pay in advance. After they done the detection, the owner will not talk to you. He'll send his daughter. Horrible service. Go with someone else.”

“Sun City guaranteed to find a pool leak, they told us they detected it and when the pool company came out to fix the "leak", there was no leak where they said there was. The work was supposed to be guaranteed, we have been calling, scheduling appointments for them to return, and they have yet to come back. We are very dissatisfied with their dishonesty and unprofessionalism.”

“These guys come out three times and didn't even get close to finding the original leak. First they wanted 2900.00 to fix the leak then went down to 1900.00 because they realized they were screwing me over. I hired professional plumbers. To fix leak it took four holes in my house because these guys couldn't find it even after three tries. What a joke I guess you get what you pay for 300.00 and I got ripped off. Stay away from these scam artist. Do not go this route you will regret it it dearly, call me me if you need some good plumbers l. I wish I could attach all the videos and pics. They kept claiming a reroute would have fixed everything. Trust me I would not waste my time telling lies. This company is a real scam!”

“Very unreliable. Was supposed to come out and do some work on my tub . Said he will come by and 2 weeks later never came by and never responded to me. I'm better off with a different plumber and someone else that is more reliable and trustworthy”

“Plumber found leak in my home right away after another plumber took my money and didn’t tell me where leak was. They were punctual and worked on the leak right away. I had over 10 days without water. The service was affordable and felt confident they will do a good job. Thank you for helping me. I am very appreciative of the work and service given.”

“I had a slab leak in my home, they were professional and very fast. Much better price than the first plumber I called. Definitely would recommend them”

“Sun City Leak Detection Was very outstanding they did a wonderful job in repairing and finding my leak!! I will definitely recommend this company Mr. Walle came and did a clean, honest job . Their price is outstanding 250 for a leak detection and the company worked with me with the repair cost. Thank you Sun City!”

“Had a leak under my slab and called Sun City leak detection and they came out early the next day. They located the leak but it turns out it was on the right line but not necessarily where it was leaking because l had a leaky valve on my toilet that threw off the readings. They repaired the leaky valve the next day and with the valve fixed; they located the leak and didn't charge me for the extra day. I think these two technicians are very professional, courteous and accommodating to my situation. The pricing was very reasonable. Thanks guys!”

“I appreciated that they said they could come out the same day that I called. But I was very unhappy about the service. For one, they uncovered the water valve at the curb and left the cover off. After they were gone I had to put it back myself and it’s a good thing I noticed it was off because it’s a dangerous hazard with the lid off. The guys were extremely low energy and one of them seemed very young. Neither expressed confidence in the work they were doing because they mumbled their words and talked with their heads down. I had to ask them multiple times to repeat themselves because I could not hear what they said and they would not speak confidently and clearly. They did not bring all equipment necessary for leak detection with them to the appointment. They listened to the floor with headphones, but said they could not hear anything. There is clearly water coming from somewhere because the moisture detection under our wood floor is 100% and the floor is buckling up and curling. They tried to tell me it was water from watering the planter on the front of the house.... in winter, when no one is watering the planter anymore and it was watered all summer with no issues. Then they ”

“BEWARE! We own a rental home, and our Rental Management Property received a quote about our spa leaking from Sun City Leak. I paid Sun CIty Leak Detection for their evaluation and they said the water was dropping due to plaster issues. We repaired the plaster with a BBB professional company in El Paso, and the same leak occurred immediately. We lost over $2000 fixing plaster that did not need to be fixed. DO NOT USE THIS COMPANY for SPAS or POOLS! You will lose your hard earned money, and still have to hire another company to find the issue since they do not have any knowledge on how to find the source of an issue. They will make something up to take your money.”

“Ubaldo Torres and his crew at Sun City Leak Detection/FTO Plumbers provided us with quick, professional and courteous underground plumbing repair services combined with very reasonable pricing. We highly recommend these two companies for any plumbing services you may require. We are looking forward to working with them again on remodeling projects.”

“Super pleased with the plumbers that came to my home. Had an underground leak, this company located it quick using special equipment and fixed it before it became a major disaster. Could not be happier. Definitely reccomend them !!”