Innovative Plumbing & Heating, Inc

Innovative Plumbing & Heating, Inc works as plumbers based in Fredericksburg, TX. They handle the full range of plumbing needs for homes and businesses across the area, drawing on over thirty years of hands-on experience. The crew covers residential, commercial, and industrial calls with equipment suited to bigger jobs like excavation and hydro jetting. Homeowners reach them for everything from basic fixes to full system installs such as water heaters, filtration units, and sewer lines. One phone call brings out technicians ready to tackle leaks, clogs, and replacements without passing the work off to others.

On service calls they move fast and stay until the job holds. Technicians Rikki and Clay pulled a leaking seventy-five gallon gas water heater on New Year’s Eve and swapped in a newer model of the same size and brand within a few hours. Matt and his crew cut multiple holes to trace a hidden leak, kept at it until they located the source, then repaired it so water mitigation could start right away. Another crew rolled up early for a septic backup, diagnosed the line issue on site, and cleared it in under an hour with clear explanations of what had gone wrong. They also handle hydro jetting, toilet and faucet work, dishwasher hookups, pump repairs, and drain cleaning while giving straight quotes before any digging begins.

Customers keep coming back because the work holds up, the crews show up when promised, and the bills stay reasonable for the scope of the job. Reviews highlight quick scheduling even on holidays, technicians who explain options plainly, and fixes that solve the problem the first time without callbacks. The same names appear again and again for being professional and thorough on both small repairs and larger replacements. DIRT Score 4.68 from 47 reviews on Finds.

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“Here is another honest review...this is for Plumbing Innovators and their team of honest and professional technicians, installers, office personnel....especially those I personally had the absolute pleasure of meeting and conducting business with, Thomas, Austin, Dillon, Hunter, Carol and Angel. These folks were friendly, knowledgeable, attentive, and honest. Which is something that really rates high in my book. I had used Plumbing Innovators twice in 1 week, first was a burnt up septic control box that needed immediate replacing...then 3 days later I was in need of a new water heater...not just any water heater, mine was propane and was a special kind that was super expensive. Plumbing Innovators, gave me their FREE estimate on both water heaters, propane versus electric, and we decided the better option was much cheaper to convert propane to electric. Which, in my opinion, shows they were not in this to rake in the most money, they genuinely cared and sought to make the best decision. This shows character and integrity. When it came time for the septic power/alarm box to be replaced, I was shown step by step why and how it needed to be replaced. Not only had it burnt up and caused an alarm that could not be reset, but the unit was extremely out of date using baseball sized lead counter weights for the floats. The warranty that Plumbing Innovators have on all of the items that I have had replaced are matched by none. The technicians were prompt to arrive when they said they would. They also call ahead to ensure that the customer is available. They have extremely competitive pricing, great warranties, fantastic customer service, new and up to date materials/appliances...all because they want the best for their customers. I most definitely recommend Plumbing Innovators and I will continue to use their services. Extremely satisfied customer here. Thank you, Thomas, Austin, Dillon, Hunter, Carol and Angel....you guys ROCK!”

“I called about my leaky 75 gallon gas water heater the morning of New Years Eve. Carol was very pleasant to speak with. She scheduled me for that day, with the time that worked for me. The technicians Rikki and Clay removed the old one and replaced it (same size/brand, newer model) in just a few hours. Great guys - no salesman stuff. Quality workmanship. Great price. Thank you all.”

“Had the opportunity to have Plumbing Innovators out for a suspected leak. Matt and his co-workers were very good. After many holes in the walls, they successfully found the leak. They never gave up, were very efficient in getting it fixed so water mitigators could come in a do their job. They listened to all of my questions (I had plenty) and answered without hesitation, and never like I was bothering them. I would definitely recommended they to my family and friends.”

“Came home from work to what I expected to be a Septic nightmare. I knew exactly who to call. Plumbing Innovators answered the call early in the morning and had a crew at my house super quick. The crew was amazing! Knowledgeable, professional, and honest. They had me all fixed up in less than an hour! Plumbing Innovators will always be my first and only call for any plumbing needs! They should be yours too!”

“I highly recommend Plumbing Innovators. The Professor (TJ) and The California cutie (Matt Smith) always listen and respond with upmost respect. Everything works beautifully once the problem has been resolved. They will willingly return to answer any questions that I might have about future plumbing jobs. There is nobody better and my whole neighborhood uses Plumbing Innovators.”