Proven Plumbing Llc

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“UPDATE (April 21, 2026): Updating my review based on how the situation has progressed. While the company did eventually restore water service after multiple attempts, I later discovered that the irrigation system was also damaged during the excavation and repair process. Specifically, irrigation pipes that were previously functioning were cut, and the irrigation control wiring was also damaged. What initially appeared to be a sprinkler issue turned out to be a cut pipe causing the leak. I provided a detailed timeline and supporting photos/videos showing that the irrigation system was working prior to the work, and that the damage occurred during the repair process. However, the company has taken the position that irrigation work is outside the scope and is requiring additional payment to fix the damage, rather than taking responsibility for it. I made multiple attempts to resolve this directly and reasonably, but we have not been able to reach an agreement. Homeowners should be aware that while the main water issue may be addressed, there may be additional risks to surrounding systems during excavation, and responsibility for resulting damage may be disputed. UPDATE (March 28, 2026): Updating my review to 3 stars after the issue was resolved. The general manager Richard stepped in and worked with his team to fix the problem. They corrected the incorrect connection, repaired the pipes, and restored water service to my house. I appreciate their effort to take responsibility and resolve the issue. However, the initial mistake caused a complete loss of water and a very stressful experience. ----------------------------------------------------------- INITIAL REVIEW: I had a very concerning experience with Proven Plumbing & Air. During their recent work at my property, their team cut my main water line and incorrectly connected it to the irrigation supply line. This caused a complete disruption of water service and created a serious plumbing issue. This type of mistake reflects a failure to properly identify utility lines and to follow basic plumbing standards. I am currently working with the company to resolve the issue and expect full responsibility to be taken. Homeowners should make sure proper precautions and verification are done before any work is performed. I will update this review based on how the situation is handled.”

“Finding a competent, reliable plumbing company has not been easy ever since we moved to Austin 15 years ago. This time it was for the installation of a whole-house saltless filtration system. The search and self-educating process took weeks. After meeting with three plumbing companies, we chose Proven Plumbing because Efren inspired confidence and trust. He was knowledgeable and straight forward, no sales talk, no up-sell but problem-oriented. He explained in detail, offered options, pros and cons. He and his team did a very good job, completing the work as he estimated. The company appears very well-managed. Phones are picked-up, questions answered. Appointments are promptly followed up. Technicians show up on time. We look forward to working with Proven in the future.”

“We’ve worked with Proven Plumbing a few times over the past two years. Each service call has been a great experience, professional technicians and very competitive pricing. We needed to replace the two gas hot water heaters in our home, they were about 20 years old. I called a few local well known names to get bids and chose Proven because of the brand and price of the units also the length of warranty. The technicians quickly installed the new units in a few hours. Removed the old units and hauled them off. Very pleased with the experience, quality and information provided by the install team. Highly recommend Proven as well continue to call them for all of our plumbing needs.”

“Hooray for Zachary C! Routine maintenance turned into an urgent situation. We contacted Proven Plumbing based on the stellar Google reviews and nothing but positive recommendations from our community FB page. 40+ year old house, time for some routine bib and spigot replacements. The scheduled the consultation for the next day and by the end of the day we had received a quote. We accepted the quote but were planning to wait until after the freeze / ice storm to schedule the service since nothing was urgent. About 3 weeks later we received a call from our MUD that our usage was 5x the average and our meter was running constantly and we should check for leaks. Nothing in the house, I went around the perimeter and discovered an unplanned, small pond in the corner near our gas meter. I called late in the day and Proven scheduled us for the next morning. I should point out the communication is amazing via text updates and even a call when they were running 20 minutes late. Zachary C was our plumber and he greeted us cheerily. I had spent the previous night fretting over how they would even fix this. Zach took at look, didn't blink, joked about not having any ducks yet, grabbed a shovel, and got to work. I'm not sure how he dug it out so fast but just like that the pipe and leak was exposed. He also pointed out a kink in the pipe where it entered the slab, from the original installation, and took the time to chisel out some of the slab so he could round out the pipe and make the repair on the other side of the kink. We're extremely happy with the work and the service and we have them scheduled to come out next week to do the maintenance items.”

“So we had a plumbing clog on the second floor of our home. We did a quick search for respectable plumbers in our area, and reached out to Proven. We quickly learned that respectable didn't begin to cover it. They gave us a quote, we approved it, and then went to work. It took longer than I think they expected, but those guys worked harder, and did more than we could have ever wished for. They not only earned their money, they earned a customer for as long as we live in this area. We're even bringing them onboard to manage our HVAC system. If you need services, do not hestitate! Call Proven Plumbing & Air, and the problem will get sorted.”