Byway Plumbing

Byway Plumbing works as a straight-up plumbing outfit based in Greenwood, TX. They focus on residential and commercial jobs across the area, showing up for everything from routine fixes to full installations. The crew handles the kind of work that comes with Texas weather, where summer heat and sudden freezes can strain pipes and fixtures in older homes or newer builds alike. They take calls for both houses and businesses, keeping things moving without extra talk or delays. Their approach stays practical, built around what actually breaks in local properties rather than any fancy extras.

They perform repairs on leaking lines, install and service water heaters, run leak detection to find issues before they spread, handle mainline repairs when roots or clogs hit, manage gas line work, and support new construction projects from the ground up. In Greenwood, crews often deal with emergency calls after storms or during cold fronts that crack pipes, plus steady maintenance on residential drains and commercial setups that see heavy use. The team moves fast on these tasks, bringing the right tools to clear main lines or replace sections without tearing up yards more than needed. Homeowners and business owners get the same direct service whether it is a quick patch or a larger job that requires digging or rerouting.

Customers keep coming back because the work holds up under real conditions, with clear updates on timelines and costs that match the final bill. Speed matters when water is everywhere, and reviews note reliable fixes on water heaters and gas lines without added headaches. Quality shows in how long repairs last through local weather swings, while price stays fair for the scope of work. Communication stays simple and on point from the first call through completion. DIRT Score 4.8 from 339 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We can’t say enough good things about Byway Plumbing! They are dependable, honest, and the first company we call whenever we need a plumber. We also confidently recommend them to all of our real estate clients because we know they’ll be taken care of. James and his entire team are top-notch—professional, knowledgeable, responsive, and they genuinely care about doing the job right. In our business, it’s important to have vendors we can trust, and Byway Plumbing has earned that trust time and time again. If you’re looking for a plumbing company that shows up, communicates well, and stands behind their work, we highly recommend Byway Plumbing!”

“Great service. Fast repair & thoroughly explained what was needed and how to fix other issues I may have. Will definitely use Byway again. Ricky was our plumber. He was very nice. Very knowledgeable. Great customer service. When I called to make the appointment to the time the problem was fixed was just a matter of days (and could have been sooner if my schedule had allowed). They worked with my schedule & had it repaired quickly.”

“Everyone here was so friendly and willing to help with any questions we had, no matter how small they may have seemed. Beverly was especially helpful throughout the entire process and made everything so much easier for us. Their prices were significantly lower than other companies in both our local area and surrounding counties. The team worked quickly and efficiently to replace all of our water lines and get our water back up and running. They took great care of us when additional problems came up during the process and were incredibly understanding and helpful in resolving the unexpected issues. I truly could not have asked for better service than we received from Byway!”

“Byway is great to work with. Had a diverter faucet leaking and the replacement cartridge isn’t available any longer. They found one and took care of our issue as well as resetting our toilets.”

“I cannot say enough nice things about the folks at Byway Plumbing. We reported no hot water to the home warranty company on Sunday evening and Byway Plumbing was able to send someone out the very next morning. Elijah came out and efficiently assessed the problem with our hot water heater. He was friendly and straightforward. Charlie came out to install the hot water heater and was polite and helpful, and got the job done quickly without making a mess. I really have to sing the praises of Ms. Beverly. Our repair was covered by a home warranty but the warranty company was taking forever and telling us that we would be without hot water for a minimum of a week and a half due to their "processes". Ms. Beverly went to bat for us with the warranty company and, with her stellar customer service”

“They arrived on time with all tools and materials needed to complete the job. The plumber worked fast and efficiently. The removal of old kitchen sink and replacement went smoothly. The plumber even found that my PVC and water supply valves were in good condition so he chose not to replace in order to save us money. I am very impressed with this company.”

“It's easy to rate a service when everything goes well. It's when there are bumps in the road that a truly good company come thru. Byway in my experience is that company. We had some time sensitive issues I got nervous Byway adjusted on their end and everything got taken care of. Elijah their service tech 5 stars to him top notch. Darrell Palmer”

“Byway came when they said they would. Working past their regular hours. Returned again today to complete their work. Both men were very cordial. They explained what they were doing and why it was necessary. They did a couple extra things to insure the job was done correctly and expeditiously. I’ve used them on other occasions and I would recommend them to anyone.”

“James came out to give me an estimate. He said he could do this and that no problem. I've sent ideas on how to resolve the issue with images and detailed text messages. He hasn't offered any solutions. I can't get a call back or any traction with this project. The customer communication is terrible. The older lady who answers the phone has no clue and simply relays messages to workers. I hate leaving bad reviews but it does make you question companies with so many positive reviews. Please don't waste your time and find a reputable plumber. Time is valuable today and spending hours trying to coordinate with people who don't want to work is not worth it.”

“Elijah was very efficient and knowledgeable and very informative. He fixed our leak on our hot water heater very quickly and explained things to me and my wife were we could understand.”