Sutherlands Lumber Co

Sutherlands Lumber Co sits in Hot Springs, Texas, and takes on plumbing jobs right alongside their lumber and hardware business. They keep pipes, fittings, water heaters, and drainage parts on the shelves so locals can grab what they need for repairs or new installs without extra stops. The store serves builders and homeowners who need straightforward help with leaks, fixture swaps, and basic drainage work in houses and outbuildings. Texas weather brings its own headaches like summer heat stressing lines and the occasional winter freeze that cracks exposed pipes, and this outfit stays ready with stock and basic service to match.

Plumbers around Hot Springs deal with hard water that leaves scale in faucets and heaters, plus heavy clay soil that can shift and break sewer lines over time. Common calls involve clearing clogged drains from tree roots or debris, replacing old galvanized pipe with copper or PEX, and setting up proper venting on new construction sheds and garages. Crews often work on septic tank hookups for rural lots and fix dripping outdoor spigots before they waste water during dry spells. They show up with the right tools from the same store inventory, measure twice, and get the job buttoned up without dragging materials across town. Homeowners face these issues year round, so having a local spot that stocks parts and sends someone out keeps small problems from turning into flooded basements or backed-up kitchens.

The 3.63 score reflects steady but uneven results on jobs, with customers noting fair prices on parts pulled straight from the shelves and clear talk when scheduling material pickup or service. Some jobs finish quick when only basic fixes are needed, while others drag if larger pipe runs or code checks come up. Quality holds on straightforward repairs yet leaves room to tighten on follow-through for complex drainage. Communication stays direct without extra promises. DIRT Score 3.63 from 272 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Great prices and it's very easy to find everything. I found out from a cashier that the company stalks the online prices and they aggressively price their products to beat them! I have yet to find anything online that was cheaper than Sutherlands!! It's true that they're thinly staffed but do you really need a babysitter when you shop? I'm an adult, I can find what I need. If I can't, I'm also an adult who can go find somebody to help me and wait for them to have time to help me. Whatever they're doing, it's working because prices can't be beat. Today, I bought a space heater for $40- it was $59-70 on Amazon. Oh, and this is the view I saw walking out the store. Beautiful. UPDATE: I still shop here after a couple of years and folks are very nice. They're very helpful when I ask for help. O”

“Workers are rude especially that one guy walking in shorts with tatts all over his legs and wearing a white cap so full of himself.. , customer service just went down .. and prices are high.. will try to avoid this store and go somewhere else.. we are trying to support local businesses but this one is out of our list for now .. we missed working with their previous employee in garden, Jewel , but other than that this experience just pushed us out the door..”

“I am extremely disappointed in the way Sutherlands in Hot Springs, Arkansas handled our recent furniture purchase. A month ago, we ordered and paid in full for two brand-new couches. Last week, I personally went into the store to verify they had arrived. I was told yes, they were in-store and ready for pick-up anytime. Today, when we arrived to pick up the couches we had already paid for, the staff tried to hand us the display models off the showroom floor. We made it very clear that we did NOT purchase display furniture — we paid for new, unopened couches. Only then were we suddenly told that they did not actually have our couches at all and would need to “order them,” after we had already confirmed in person that they were physically in the store. This is completely unacceptable. It is”

“They always have great deals on their sale items.”

“Let the truth be known that Sutherlands sells cheap wood fencing. I noticed the difference right away and thought I would try it anyway. Big Mistake… I just installed this fencing back in April 2024 , It's now August 2024 and as you can see – it washes out , fades fast , bends , warps , and is falling apart in some areas. I bought Most of my wood fencing from Lowes ( the good fencing that still has darkened brown wood color ) although I spent a few hundred bucks on worthless fencing at Sutherlands and I already need to replace much of it as you can see in the pictures. Update: August 9th 2025 - It’s been a year and I’m still replacing several Sutherlands Fence Boards. I ‘m not sure if they upgraded their fencing since last August , and I have not received any reply or concern”

“Sutherlands is my go-to to buy spring flowers and plants! Great customer service always and a great deal on the plants they sell. I believe it was Leslie that helped me this morning in the garden area outside, she knew all the answers and was very helpful. Excellent customer service!”

“Came here to find two items I needed . I walked around the store which was not busy . I was there for over an hour searching for the items I needed and no one stop to ask if I needed any help despite several employees AND the manager walking by me as if I’m a ghost . I was clearly looking for a product but they didn’t have the common curtesy to stop and be of assistance. This is why Amazon is making money hand over fist . I try to support my locals stores however when you can’t find help and you are totally ignored it’s not worth the drive into the store . The manager seemed more concerned about moving displays than helping customers in the store . Also , the aisles had several boxes and miscellaneous equipment scattered on the floor which I tripped over . Big hazards in the aisles. This”

“It is a good place to get home repair items. Staff is helpful.”

“Customer service is lacking in today's world, so it was refreshing to come across Mike and Rodney at this store. They both went above and beyond helping me get a post home safely and securely. I will definitely be back to this store specifically because of their service and effort in helping me.”

“Great store. Love their plants and the free popcorn. Popcorn is the best ever. 2 of the plants I got”