Jalen & Sons Plumbing

Jalen & Sons Plumbing takes on plumbing jobs across Katy, Texas. The company handles water heater replacements, whole house repiping with new lines, drain clearing, leak detection, boiler repairs, and installs for items like water softeners or outdoor faucets. Technicians named Oliver, William, Clayton, and Shawn handle most site work while Jace manages office scheduling and updates.

Homeowners describe repeated calls for water heaters that leak or lose heat, with replacements completed in a day or two after approval. One project covered full repiping after multiple slab leaks, including drywall restoration that finished on schedule. Other jobs involved clearing blocked drains through access points without extra damage, fixing tankless heater setups left wrong by prior crews, and tracing hidden leaks that earlier teams missed. Boiler systems and condensate pumps also get addressed in the same straightforward manner.

They keep crews available every day and night, with arrivals often the same day or next morning after a call. Reviewers note fair pricing that covers parts and labor without added pressure, plus clean job sites where drop cloths and boot covers protect floors. Technicians explain options in plain terms, answer questions on the spot, and return for follow-up checks at no extra cost when issues linger. Work stays local to Katy homes and stays on time even during weekends or holidays.

The company earns consistent marks for honest service and skilled fixes that hold up after the crew leaves. Common notes cover quick responses to emergencies, neat results, and reliable advice on maintenance. DIRT Score 4.5 from 93 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“A couple of weeks ago, i noticed my hot water was not working right, and as a new homeowner in Katy i reached out through my home warranty and was connected with a local plumbing company. i was a little nervous after reading some reviews, but once i met oliver and william, along with the crew handling the repair, i felt i was in good hands. They got my call on Thursday, came out Friday to diagnose the water heater problem, and quickly worked with the warranty company to get approval for the plumbing repair early the next week. When the job did not go exactly as planned, they apologized for the inconvenience and returned the next business day to finish the work the right way. That follow-up gave me a lot of confidence in their service. i am happy to say the issue was fixed fairly quickly, in less than 7 business days, even with the extra steps involved with the home warranty process. They were also flexible with my work schedule and made it easy to set a time that worked well for everyone. The plumbers were friendly, professional, and easy to talk with while they worked in my condo, and they explained the repair in simple terms so i understood what was going on with the hot water sy”

“After dealing with multiple slab leaks, I chose to have the whole house repiped with PEX to fix the plumbing problem for good. I compared several estimates, and the pricing was very fair, especially since drywall repair was included in the scope of work, which made the process much easier. I am very pleased with the repipe job completed by Clayton, who finished the plumbing work in one day just as promised. The drywall repair was also handled quickly by Shawn and the crew, and they wrapped everything up in one day while keeping the home neat and clean. Jace in the office was very helpful with scheduling, updates, and answering questions throughout each step of the project, which gave me a lot of peace of mind. The entire experience was smooth, organized, and professional from start to finish. I would absolutely recommend this plumbing company for repipes, leak repairs, and other plumbing services, and I would gladly use them again for any future plumbing needs.”

“William was one of the best plumbers I’ve ever worked with. He was professional, courteous, and took the time to explain everything in simple terms, which really helped me understand the plumbing work being done. He even checked my water heater, looked over the system carefully, and gave helpful advice about service, maintenance, and when replacement might be needed. After the great experience with an earlier toilet repair, I asked for William again when it was time to replace my hot water heater. He arrived on time, worked efficiently, and handled the installation smoothly. Everything was completed neatly, and he made sure the system was working properly before leaving. In Katy, having dependable hot water and a well-maintained plumbing system is especially important, and his service gave me a lot of confidence. I highly recommend William for any plumbing repair or water heater service. 5 stars.”

“Shawn really seemed focused on fixing a bad plumbing install that another contractor had left behind. He came out on short notice in Katy to check a problem with our tankless water heater and quickly found the issue. Jalen & Sons Plumbing had the replacement unit set up fast, and the installation work was clean, solid, and done with real skill. He explained the process clearly, made sure everything was connected properly, and left the area neat when the job was done. This service gave me confidence again in a true professional plumber. At the follow-up visit, the system was still working great, and Shawn completed the promised inspection and routine maintenance at no charge. Excellent service and definitely five stars.”

“When I noticed black mold growing in my master bedroom closet, my mind started racing through every possible reason for the moisture problem. I had heard so many bad stories about mold, health concerns, and expensive home repairs, so I was very worried. I first called a plumbing company, and they suggested leak detection. That team came out but still could not find the source of the water leak, even after opening a few spots in the wall. Once they started talking about removing brick from the outside of my home, I got even more stressed thinking about the cost. Later that same day, Jace came out and quickly tracked down the plumbing leak in about 10 minutes. He clearly knew how to diagnose the issue and got right to the source without wasting time. The repair was handled fast, the service call was very affordable, and the small plumbing part needed only added a few extra dollars. I was extremely thankful for how smoothly everything went. It was a huge relief to have a skilled plumber solve the leak so quickly and help prevent more water damage in my home.”

“From the moment I called Jalen & Sons Plumbing until the final payment, everyone I spoke with was incredibly kind, helpful, and professional. They really stood by what they said and made sure I was taken care of no matter which option I chose for the new water heater and installation. After dealing with someone else before who was not honest, it was such a relief to work with a plumbing team that was straightforward and fair. There was never any pressure to agree to extra work or services I did not want. They explained the water heater process clearly, answered my questions in simple terms, and shared useful plumbing information I had never known before. The technician made everything easy to understand and helped me feel confident about the installation. I also appreciated how quickly they responded, especially with same-day service, which made a big difference when hot water was needed right away. It is not easy to find honest, dependable people who care about doing the job right, but this team truly does. The service was smooth, respectful, and efficient from start to finish, and the quality of work gave me peace of mind. I will absolutely keep their number saved for any future ”

“I called over the weekend when my old water heater stopped working, and I was pretty sure it needed a full replacement instead of a simple repair. They got back to me quickly with an estimate, and by early the next week my new water heater was installed, the old unit was hauled away, and everything was working great again. As a new homeowner in Katy, dealing with a hot water problem was stressful, but the plumber made the whole process smooth and easy. The fast response, clear communication, and professional service really stood out. I was concerned we might be without hot water for a long time, especially with how important it is for daily routines, but they handled the water heater replacement much faster than I expected. I am very pleased with the service, the turnaround time, and the overall workmanship. It gives me real peace of mind knowing I have a reliable plumbing company to call again for any plumbing emergency, water heater issue, or future home service need.”

“Absolutely top-notch plumbing service! We’ve relied on Jalen & Sons Plumbing for every plumbing need since moving into our new home in Katy. Oliver really went above and beyond to help us when we had issues with our water and heating—he stayed involved from start to finish and made sure everything was running smoothly. Whether he handled the job himself or recommended someone reliable for specialized work, his advice and plumbing know-how were always spot on. He’s also genuinely friendly and someone you feel good about trusting with your home. His quotes were always clear and fair, and the timing for the work was right on schedule. The whole team is professional, efficient, and clearly experienced. Most recently, we had some pipes relocated and insulated to keep everything running smoothly in the Katy heat. The work was completed quickly—just under 4 hours—and was done perfectly, with extra care taken to save us space under the sink. Everyone was polite, respectful, and careful around our home. It’s hard to find another plumbing crew that compares. We can’t recommend them enough!”

“I really appreciate a plumbing company with a real dispatcher and skilled technicians. When my water heater started leaking, I called for help and they quickly sent a plumber out to inspect it and provide an estimate. Everything was handled in a clear, professional way with no pressure and no nonsense, just honest service and helpful recommendations based on what was going on with my plumbing. After I spoke with my insurance company, I called back to move forward with the water heater replacement. A crew of four arrived promptly in several service vehicles, including a manager, and got the new unit installed as soon as possible. They explained the process well, kept the work area organized, and made sure everything was running properly before they left. Very happy with the service and the overall experience.”

“I recently met with Clayton to figure out my plumbing issue, and he was friendly, skilled, and very professional. I’m glad I chose Jalen & Sons Plumbing to help resolve it. From the start, the diagnosis was clear and made a lot more sense than what another plumber had suggested. I was told by someone else that replacing the toilets might fix the problem, but Clayton correctly found that the real issue was with the sewer line under the house. William was also extremely helpful over the phone, taking plenty of time to explain the options and answer my questions so I could make the best decision. The customer service was excellent, and I really appreciated the patience and honesty. She recommended running a sewer camera inspection so we could actually see what was happening inside the drain line. That camera check confirmed the problem exactly and showed waste sitting in the pipes in the crawl space. Jace handled the camera work and provided photos for me, which was very helpful. Clayton then removed and replaced the section of pipe that had been installed incorrectly. He worked efficiently, explained the repair in simple terms, and left the work area clean and tidy when everything wa”

“I called a plumbing company around the holiday week because my boiler system quit working and the water heater was leaking. Shawn came out soon after, quickly found the problem, repaired the boiler system, and replaced the water heater tank. He was professional, friendly, and honest the whole time. He clearly explained my repair options, helped me choose the best solution for my budget, and walked me through what caused the issue. He also shared helpful maintenance tips to help prevent future plumbing and hot water system problems, which I really appreciated. The work was done efficiently, and everything has been running great since then. I would definitely recommend this plumber to family and friends for reliable service and quality workmanship.”

“i had a clogged drain, and this was my first real plumbing problem at home. At first, i went through my home insurance, and the plumber they sent said not to worry about the price. In the end, that estimate was very high, and they claimed there was no proper way to reach the blockage because the drain pipes were installed wrong. Since that was written in the report, the claim was not covered. Wanting a second opinion, i called another plumbing team, and the experience was completely different. william took a careful look at the drain line, found a safe access point, cleared the blockage, and got everything flowing again without damaging the pipes. Instead of digging and cracking into the line, they used a much smarter approach and handled the repair efficiently. They also cleaned up the mess from the backup, checked the rest of the plumbing system, and even fixed the garbage disposal after noticing another issue during the visit. What really stood out was how clearly they explained everything and showed me what to watch for if the drain ever starts acting up again. The price was far more reasonable than the first quote, and the whole service felt honest, skilled, and professional. ”

“I woke up and found my water heater leaking badly. I called for a plumber and spoke with William, who asked a few simple questions and helped figure out the problem right away. He arrived at my home in about two hours, explained clearly what had gone wrong, and replaced the water heater fast. He also made sure everything was working properly before he left and cleaned up the area well. The price for the new water heater, parts, and labor was very fair, especially compared to what I found for a similar unit at a hardware store. In the Texas heat, having hot water and a reliable plumbing system matters, so I really appreciated the quick response and professional service. If I ever need plumbing help again, I would gladly call William.”

“We had a great experience with this plumbing company in Katy. They installed new shower controls and set up a water softener for us, all at a fair price. They also put in a home water filtration system, which has been working well. When we had a little trouble changing the filter and had to turn off our water over the weekend, we called for help. Shawn was able to walk us through the fix over the phone, even though it was the weekend. The customer service was excellent, and we’ll definitely keep using them for any plumbing work in the future.”

“I had a great experience with Jalen & Sons Plumbing when I needed help with my outdoor faucet at my home in Katy. I gave them a call and they were able to send someone out the very next morning. Shawn was professional, friendly, and really knew his way around the pipes. The repair required taking out a small section of the ceiling, but he did it so carefully that there was hardly any mess or damage. The plumbing work was top-notch and the price was fair for the quality of service. I’m very satisfied and would gladly call them again if I need any plumbing work in the future.”

“our water heater and plumbing setup failed on the same day during extreme summer heat, which made things very stressful with kids and elderly parents at home. i called jalen & sons plumbing, and william arrived early, found the leaking water heater fast, and replaced it quickly and professionally even in the intense heat. he also gave helpful advice about the cooling issue and helped us figure out the next step right away. we really appreciated how caring, skilled, and efficient he was, and the whole experience made a hard day much easier. i’m very pleased with the service and would definitely recommend them.”

“We recently had a plumbing crew come out to handle a pretty good-sized job in our basement, including installing new drains and several new water lines. Over the past couple of days, different team members, including Oliver and Shawn, worked on the project, and every one of them was fantastic! They were very professional, always on time, and flexible with any unexpected issues that came up. They did an excellent job helping us plan the layout for our new bathroom and laundry area, making sure we had working water and drains overnight. The crew kept our home super clean, using drop cloths and putting on boot covers whenever they needed to walk through other parts of the house. We had used this company before for some service work at a rental property and were glad to see the same top-notch professionalism this time around. For anyone needing plumbing work, whether it’s a big job or a small fix, I highly recommend them. Scheduling was quick—we were able to get an appointment within a couple of weeks. Communication was outstanding, with reminder calls for both the estimate and the job itself, plus updates when the plumbers were on their way. Overall, a great experience, and a great st”

“oliver and his partner william came out to handle a plumbing-related condensate pump install for the central ac drain line, moving the condensation water safely outside instead of letting it drip between the walls from the older setup. the original system was very old, and this update was a smart fix to help protect the home and improve drainage. as happens in service work, oliver got delayed because of an earlier emergency call, which is completely understandable. what stood out to me was his professionalism. he kept me informed about the delay and sent updates on his arrival time, which i really appreciated. instead of wondering where he was all day, i knew exactly what was going on. when oliver and william arrived, they got right to work, finished the job properly, and cleaned up the work area near the utility room before leaving. they also came back later to make sure the condensate pump and drain setup were working the way they should. i was very pleased with the service, communication, and follow-through, and i would gladly use them again for plumbing and drain-related work.”

“This review is based on customer service for an emergency plumbing issue. I had a same-day problem come up at work and called several plumbers to find someone available. Even though we had to use another service because of timing, Clayton was very professional, friendly, and helpful from the first call. He followed up, tried hard to fit us into the schedule, and really worked to help with our plumbing needs. I will definitely keep them as a backup plumber and plan to call them first next time. If their plumbing service is anything like their customer care, I am sure they do top-quality work.”

“Our water heater kept having issues with the pilot light going out, so we reached out to Jalen & Sons Plumbing. They were able to come out the day after we called, and were even willing to come sooner, but we were waiting on a part to arrive. As soon as the part came in, they sent Oliver out to help us. Oliver was really friendly and took the time to explain exactly what was going on with our water heater, which we appreciated since we don’t know much about plumbing. He went above and beyond by cleaning underneath and around the water heater before finishing the job. Now everything is working great, and we’re very thankful for the help we received.”