Lupton Backflow

Lupton Backflow Testing & Repair LLC works as a plumbing outfit out of Kyle, Texas. Brad Lupton runs the business and they focus on backflow prevention assembly testing and repair, customer service inspections, cross connection testing, code consultations, and freeze protection work. The company also supplies irrigation equipment and performs water testing. They cover Austin and nearby spots such as San Marcos, with regular hours from eight in the morning to five in the afternoon Monday through Friday and closed on weekends.

Customers bring them jobs like annual tests on irrigation and pool backflow valves to meet city rules. Several needed repairs after freezes when caps cracked or pipes leaked on pool systems. Brad handled a humming noise in one pool device across three visits until it stayed quiet. Other calls covered reduced pressure zone rebuilds, valve replacements, and compliance checks where the assembly passed instead of needing full swaps. Technicians like Brad and Brandn showed up for these fixes and explained options on the spot.

Work moves through online scheduling and email or text updates, with most jobs booked within a couple of days. Reviewers note quick replies from staff such as Kathi and Mary Kay on follow-ups, though one call with the receptionist felt short. Pricing comes in at fair levels with some non-profit discounts mentioned, and the area served stays around Austin and surrounding towns. Brad sometimes shifts appointments the same day when issues arise and gives advice on upstream changes without pushing extra work.

The outfit sits at 4.7 from 29 reviews. Common points cover prompt backflow testing, clear explanations on repairs, and honest calls on what actually needs fixing versus what does not. A few early visits missed valves or produced billing questions before the service finished, while most jobs drew praise for reliability and ethics on freeze damage calls.

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“no one showed up to test the backflow but they send me a bill stating they are not able to find the backflow valve when it was clearly visible. Also if they had come over and were not able to find it, i would expect them to knock on the door or call me to check / confirm the same. none of this was done, but a request for payment has been sent. This is ridiculous. Update 5/1: I’m updating my review from 1 to 3 stars. The company eventually completed the service, but the initial experience was frustrating. The technician couldn't find my backflow valve on the first visit. Instead of knocking on my door or calling me to ask, they just left and billed me for a failed trip. After some emails with the office, we figured out the valve was under a bush. I cleared the area, and they returned to do the job perfectly. However, they refused to fully waive the initial trip fee, even though a simple phone call while they were on my property would have solved the confusion immediately. The actual work is fine, but their on-site communication needs improvement.”

“I have used Lupton backflow for a couple of years now, and my first 2 experiences for backflow testing were great, though as a first time home owner I had no basis for comparison. However, I was not pleased with my most recent work order. Firstly, their receptionist Mary Kay had quite poor phone etiquette when I had called to inquire about a repair (the cap on my irrigation back flow had cracked in the most recent freeze and was leaking)—she was very brusque and practically laughed at me for trying to describe the issue I was having despite not being familiar with the exact parts of the system. I was willing to brush this off as follow-up communications by email were at least clearer and civil. The scheduling process is quite convenient and I appreciate not having to be home for the repair/testing. Secondly, in my email communications with their office, I was quoted $140-175 for my repair which included the testing but did not include parts or the filing fee- great, no problem. However, when I received my invoice, they had charged me $190 for the repair, a $15 to nearly $50 difference from my estimate range. There was no indication on my invoice of complications, nor additional s”

“Brad and Lupton are the best. Super responsive and explanatory for any pool owner to receive help. Thank you for the service, the tutorials, and having our back! Highly recommend!”

“Excellent job! Excellent communication! Called in for RPG rebuild and was scheduled and rebuilt within a few days. Highly recommend them!”

“Brad was great. He took time over the phone and explained backflow testing and all the ins and outs. I felt like I was talking to someone who really wanted to help me. Definitely look forward to working with him when we have things in place. Highly recommend.”

“Brad Lupton is a great professional. I had a stubborn and sneaky humming issue with my pool backflow device, which would randomly surface itself. The issue required 3 separate trips, since humming got quieter but did not disappear after the 1st repair attempt. Brad promptly scheduled back to back trips to make sure they finally got the problem right. Brad is honest, shows great professionalism, and has fair pricing. Highly recommend his company.”

“I just want to say how professional Mr. Brad Lupton is. During this crazy freeze I experienced and issue with some pipe work that was done less than a year and half ago. I made contact with Mr. Lupton from the number that was provided on the equipment. He right off the back understood my need and pointed me in the right direction. He gave me great advice and did not try to take advantage of me or the situation. I just wanted to say thank you for what you do and I would recommend you and your company to anyone.”

“Great service from a knowledgeable supplier. Three days after my initial reach they came and took care of the problems I had with my two valves. I would not hesitate to recommend them.”

“Backflow servicing the pool cracked in the freeze so I called Brad for service. They came out very quickly and believe it might have been Brad as the tech, not sure, but he was extremely helpful explaining exactly what he was going to do, how much it would cost, and even gave me some recommendations for upstream modifications to give to a plumber. A couple of months later I received notification that my system needed auditing and Lupton responded that given I had just had the system serviced in January, I didn't need it again and would save me money. How about that, professionalism and ethics! Both are a dying breed. I will not hesitate to use them again as well as recommend them to friends and neighbors ( I already have)”

“I’ve used Lupton twice for backflow testing and been very pleased, and have recommended them to people in my subdivision. They are prompt, trustworthy, efficient, and know what they are doing - which makes this process so much easier. Would definitely recommend them!”

“Great service. Within 36 hours of requesting a compliance test, Brad was at the house, handled everything turn-key! Highly recommend.”

“Lupton Backflow has been performing the city required inspection for our backflow swimming pool backflow valve and has also replaced this valve for us in the past. This company is not a 5 stars company but a 10 stars company. Highly professional, reliable and competent technicians plus moderate price service fees. I'm taking the time to leave this review because I can't believe that Someone else was so inconsiderate to give this company a one star review. I'm the most demanding client you'll ever find and normally don't leave reviews but this company is certainly worth my time to leave them a 5 star review however, I wish I could give them a 10 stars review.”

“We use Lupton at my work for all of our backflow reports for the home builders we work with. Brad is very easy to work with and promptly gets us taken care of. We would recommend him for all your backflow needs.”

“Lupton is the BEST backflow testing service available!! Everything is online and effortless to schedule, add into about location, and review/pay your invoice. PROMPT! Only a couple of days between scheduling and service being completed. The lowest price around and also gave us a non-profit discount!!”

“Service Provided: Backflow Test -- Initial communcation was over email. The Office Manager, Kathi replied very quickly to all initial questions. Brad Lupton was GREAT and kind enough to return a call very quickly as well and answered some preliminary questions. That gave some hope that an entire replacement of the valve was potentially unnecessary as we were previously told by another company. Kathi set up the appoinment for Brandn to test the valve and it turns out that it passed and we were misinformed by the other representative of a large outfit that wanted to make $800 to replace it entirely. Brandn was on time, called before arriving, was very courteous and answered all of our questions explaining what he was doing the entire time. We were very pleased to find out the valve passed the city required backpressure test. Thank you to Lupton Backflow. Very honest company and absolutely 10 out of 10 service from everyone involved. I usually don't take a lot of time to write reviews such as this, but when you receive outstanding service I feel it's important to help others know who you can trust. Thanks to Kathi, Brad, and Brandn! EDIT: I almost forgot to mention, Lupton”

“We have used Lupton Backflow for our backflow testing and repair for the past few years and I can’t recommend them enough. They make it so easy - remind me when we are due, provide a link to schedule it, and then email me when it’s done. Such great service!”

“Great Company! We use Lupton Backflow regularly for our company, Texas Lawn Authority. They inspect all our irrigation backflow assemblies in a professional and timely manner at a great price!”

“Great service. Brad really cares about his customers - when he heard from his staff the issue I was having he went out of his way to call me personally and moved my appointment up to the same day. I know that won’t happen every time but I am really impressed that he took the time with me.”

“Great experience. They were able to do our backflow testing 3 days after I reached out. Communication via email/text very easy.”

“5 Big Stars for Lupton Backflow. Very professional,super quick service, and they keep you updated from start to finish. Highly recommend.”