Gibson Plumbing, Heating & Air Conditioning, Inc.

Gibson Plumbing, Heating & Air Conditioning, Inc. is a plumbing outfit based in Lubbock, Texas that also covers heating and air conditioning needs for folks in Lubbock and Slaton. They've been in business since 1957, which means they have seen plenty of local homes and the kinds of problems that come up with pipes and systems over the years. The company focuses on getting plumbing issues sorted out properly, whether it's a simple leak or something bigger like water lines and sewer work. Their team shows up ready to tackle jobs that keep water flowing and homes comfortable through the seasons.

They handle tankless water heater installs, slab leak repairs, gas piping, and full HVAC unit work including furnaces and filtration systems. One customer had them out for a tankless water heater after seeing an ad, and the crew got it installed the same day so hot water never runs out during long showers. Another time Joe came by to check a heating system, explained the issues in detail, made suggestions, and set things up without any runaround. They offer 24-hour emergency calls for sudden breakdowns on plumbing or heating, and they work on AC repairs to beat the summer heat or furnace fixes when winter hits.

Customers keep coming back because the team responds fast to calls, gives straight talk on what needs fixing, and charges prices that make sense for the work. Communication stays clear from the first visit through the end of the job, and the quality holds up without shortcuts. Speed gets high marks around 9 out of 10, with fair pricing and solid communication both at 7 out of 10. DIRT Score 4.72 from 80 reviews on Finds.

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“My parents bought a brand new heating and cooling unit from this company a few years ago and started having issues with it shortly after. For two years, the air conditioner does not want to blow cool air therefore the house is not kept cool. There’s not enough circulation and it is causing the pipes on the unit outside to freeze. My parents called them both years prior because the unit is still under warranty and the issue has never been fixed. So imagine how Unsurprised I was when the temperature got to 100° today and the pipes on their AC unit have frozen, causing it not to work again. This is the 3rd year mind you. I would never recommend this company to anybody, for any services. They do not honor their warranty because they do not fix anything when you call them. They like to come out and tell you there’s nothing wrong but clearly there is something wrong because the pipes keep freezing!!!”

“Plumbing, heating, and air conditioning service companies come and they go so to speak. There are reasons why Gibson has been in business since 1957. They take care of their customers. Whether it’s a repair that’s needed or a new system needed as a last resort, I trust them to give me an honest assessment of the situation and the costs involved before work begins. I’ve used them for years and will continue to do so. They’re great people whose goal is to offer the best service available to new customers and seasoned ones as well.”

“Gibson came out and gave me a bid on a tankless water heater after I saw the ad on TV. They installed the unit the same day. I have chronic pain and need a long hot shower. My new tankless water heater never runs out of hot water. Very pleased with the professionalism and installation process.”

“Joe helped us out to see what was going on with our heating system. He had a phenomenal attitude and explained what was going on thoroughly. He took a look around and made some suggestions on what can be done. He was very informative and represented the company in a professional manner. He set us up with an appointment to get an estimate on some things we were interested in. And he kept in contact with us to confirm date and times. For our estimates Mr. Scott helped us out. He took a look at our situation and within minutes gave us his professional advice and estimate on what would be needed to achieve the results we wanted. Now if I can convince the misses to stay close to home these holidays, we should be able to get some work done to the house before Xmas. Other than that our experience was awesome, informative and we felt comfortable with all our advice given. Thank you guys.”

“We've had a couple of issues in the last month with our unit we purchased about 3 years ago, and they have been very quick to fix it. They have always been incredibly quick to respond to our calls, even after hours. Their technicians are always prompt with their appointments, very friendly, and we have never had any issues when it comes to payment. Would definitely recommend!”