First Response Plumbing Inc.

First Response Plumbing Inc. operates as a family owned plumbing company right out of Mesquite, TX. Randall started the outfit in 2017 after spending more than thirty years as a master plumber in the area. His son works alongside him as a licensed plumber, and the crew handles everything from routine calls to full water restoration jobs. Homeowners in Mesquite deal with hard water issues, old pipes, and sudden leaks that hit during Texas storms, so the team stays ready for those local problems without adding extra layers of hassle. They also guide folks through home warranty paperwork when claims come up, keeping things moving forward on jobs that might otherwise stall.

The crew covers twenty four hour emergency plumbing along with installs, maintenance programs, and repairs on everything from standard water heaters to tankless units. Eddie and Brandon showed up early one morning to put in a new hot water heater and stayed until four in the afternoon to finish it right without shortcuts. Another customer called them out for servicing two tankless heaters after a warranty turned down the claim, and the techs handled the full service without pushing extra costs. They take time to explain what is wrong and what the options are, return calls quickly, and set appointments that actually stick so the work gets done without repeated delays or confusion over parts.

Work quality and fair pricing stand out most in the feedback, with customers noting the crew finishes jobs the right way the first time and keeps costs reasonable on bigger repairs. Communication stays clear from the first call through cleanup, and the team earns respect for showing up prepared and treating homes like their own. Even on complex water heater swaps or tankless fixes, the results hold up without callbacks. DIRT Score 4.56 from 249 reviews on Finds.

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“I am extremely disappointed with First Response Plumbing. Our water heater broke on July 1st. They delayed the initial visit until July 6th, told us parts would arrive by the 8th, and scheduled the repair for the 9th. I rushed home from work to meet them, only to receive a last-minute cancellation. Today, July 10th, they missed their 9:00 AM – 11:00 AM window. The technician arrived 30 minutes late, sat in his van for another 10 minutes, and walked inside completely empty-handed. What happened to the parts that were ordered on Wednesday? Instead of doing the repair, he just took photos and left for Home Depot and Lowe's. We have a 4-year-old, a 7-week-old newborn, and out-of-town guests. We have been boiling water for baby baths and taking cold showers for nine straight days. Rushing home and clearing our schedule for these windows has been a massive waste of time. For a company named "First Response," they have no backup technicians and zero urgency. Unacceptable customer service.”

“Excellent service! They were very knowledgeable and took the time to explain everything in detail. They returned my calls promptly, were extremely kind and professional, and made the entire process easy. They scheduled appointments efficiently and educated me on things I wasn't aware of. I truly appreciated their patience, expertise, and outstanding customer service. Highly recommend!”

“Eddie and Brandon did an outstanding job installing my hot water heater. They arrived promptly in the morning and worked efficiently through the afternoon, finishing around 4 PM. Their attention to detail and commitment to doing the job the right way really stood out. They were professional, respectful of my home, and kept me informed throughout the process. I genuinely feel confident in the quality of their work—they’ve definitely earned my trust. Highly recommend!”

“I found First Response Plumbing through my home warranty program for a tank less water issue. My home warranty did not approve my claim because they said it was a service issue not an actual repair. So, I contracted with First Response Plumbing to service both of my tank less water heaters. They did a fantastic job and at what I thought was a reasonable price, so much so that I brought them back to replace two outside water faucets that were leaking and a third time to replace the plumbing under one of my bathroom sinks. Their services techs are professional, courteous and know their trade. I would recommend them for all your plumbing needs. I know I will be using them going forward regardless of my home warranty program.”

“⭐️⭐️⭐️⭐️⭐️ (If I could give 47 stars, I would.) Let me tell you about Eduardo from First Response Plumbing — a man, a myth, a plumbing legend. From the moment he arrived, I knew I wasn’t dealing with your average wrench-wielding mortal. Eduardo showed up on time (actually early — which in the plumbing world feels like spotting a unicorn), greeted me with a smile, and immediately made me feel like my home — and my plumbing crisis — actually mattered. Courteous? Eduardo could teach a masterclass in courtesy. He listened. He asked thoughtful questions. He explained things without once making me feel like I should’ve majored in Pipe Engineering. At one point I’m fairly certain he apologized to my water heater on my behalf. Communicative? The man narrates plumbing like Morgan Freeman narrates documentaries. Every step was explained clearly — what he found, what it meant, what my options were, and what each option would cost. No vague “yeahhh this might be expensive” shoulder shrugs. Just straight facts, clearly laid out, like a plumbing professor breaking down the syllabus on day one. And let’s talk transparency. I’ve seen less clarity in bottled water. Eduardo walked me through pricing before lifting a single tool. No mystery fees. No surprise charges. No “oh by the way” moments at the end. The invoice matched the quote. Revolutionary concept. He worked efficiently, kept everything clean, and left my space better than he found it. I half expected him to fluff the couch pillows on his way out. If every service professional operated like Eduardo, we’d all sleep better at night knowing our pipes — and our sanity — were in good hands. If you’re considering calling Eduardo at First Response Plumbing, stop considering. Just call. Your future, leak-free self will thank you.”