Terry Family Plumbing

Terry Family Plumbing handles plumbing work in New Braunfels, Texas. The company takes on water heater replacements, sewer line repairs and replacements, valve fixes, copper pipe repairs, faucet repairs, drain work, inspections, and full home repipes. Technicians named Avery, Earl, John, Harrison, and Landon carry out these tasks at residential properties.

Customers describe jobs such as late night shower valve repairs finished in about 25 minutes by Avery with cleanup afterward, same day water heater swaps by John that included adding a pan for protection, sewer backups cleared by Landon who provided updates and pointed out extra issues to avoid bigger costs, cast iron sewer line replacements by Earl and crew that started with camera inspections and ended with concrete patches, kitchen sink leak fixes by John who also locked a loose disposal at no added charge, and repipes by Harrison and John that involved wall access planning and fixture reconnections after other work.

They answer calls around the clock every day and often reach jobs within an hour or even 30 minutes, including after hours and emergencies. Reviewers note clear explanations of problems and options before work begins, fair pricing quoted upfront, texts and calls to confirm times, and careful cleanup plus property protection during larger jobs like repipes and sewer work in New Braunfels.

The company holds a Google rating of 4.8 from 222 reviews. Reviewers often note fast arrivals, knowledgeable technicians who explain steps plainly, and honest service on both small fixes and big repairs. DIRT Score 4.6 from 222 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We found Terry Family Plumbing after trying a few other plumbers in New Braunfels, and we are really glad we did. Avery and Earl were friendly, skilled, and easy to work with from start to finish. They showed up on time, explained the plumbing work clearly, and kept everything professional while still being very down to earth. Their pricing was fair, and the service felt honest and dependable. They have helped us with several plumbing jobs, including replacing our water heater, installing a new kitchen faucet, fixing the hot water recirculating pump, and taking care of an emergency leak repair. Each time, the work was done efficiently and with good attention to detail. It is hard to find a plumbing team that is this reliable, responsive, and knowledgeable. We highly recommend them for any plumbing repair, water heater service, leak issue, or general plumbing needs.”

“Amazing service from start to finish. I needed fast help with a shower valve repair late at night in New Braunfels, and a plumber arrived in about 30 minutes. My sister called to let me know the shower would not shut off while I was at work, so I rushed home and saw right away that I needed a professional plumber. I was very thankful they were available even at midnight and ready to handle the plumbing issue without delay. Avery was professional, polite, and easy to talk with. He quickly diagnosed the shower valve problem, made the repair efficiently, and had everything working properly again in about 25 minutes. He also cleaned up the area and made the shower look good as new. It is hard to find responsive plumbing service this late at night, especially when you need emergency help, so I was really impressed with the quick response, skilled work, and great customer care. I would definitely recommend this plumbing service to family and friends.”

“Had a water emergency while visiting my mom’s house, and even though i’m pretty handy, this was beyond my plumbing skills and needed a pro. The hallway had water spreading fast, so i called Terry Family Plumbing. john arrived quickly, found the issue, and fixed it the right way. He even climbed into the attic to check for leaks around the shower lines and made sure nothing else was causing trouble. He was very knowledgeable, explained each step in simple terms, and checked the rest of the plumbing so i could feel better about leaving the house later. i really appreciated how calm, careful, and thorough he was during a stressful situation. The repair was done efficiently, everything was left in good shape, and the whole experience made me feel safe and taken care of. john did an excellent job and truly went above and beyond.”

“When the sewer line started backing up at our rental property, the plumbing team responded fast and handled the job efficiently. The whole service call went much smoother because of the regular updates and clear explanations from landon. He was easy to reach and helped us understand the big repair choices that needed to be made. Once the hardest part of the sewer and drain work was behind us, landon made sure everything was in good shape and that we were set up for smooth operation going forward. He also kept our budget in mind and pointed out a few other plumbing issues that needed attention before they turned into bigger problems. We are very glad he caught them, because it likely prevented another plumbing emergency later on. john and the rest of the crew were professional, helpful, and easy to work with. We highly recommend their plumbing services and are very satisfied with the overall results. i would gladly use them again.”

“We were very happy with the work Terry Family Plumbing did on the repair and replacement of a cast iron sewer line in our home and garage in New Braunfels. It was a large plumbing job, and everything was handled in a professional way from the first camera inspection to the final concrete patch work. Earl and his crew were easy to work with, kept every promise, and made the whole sewer repair process much less stressful. They showed up on time, were polite, and explained each step clearly before starting. We also appreciated how carefully they worked around our property and how well they cleaned up after the job. The whole project was organized well, and it was clear they have strong experience with sewer line replacement and underground plumbing work. Everything is running smoothly now, and we would gladly use their plumbing services again.”

“Terry Family Plumbing responded within an hour when we called about a leaking water heater. John arrived first to shut off the water right away and stop more damage, which was above and beyond. The technician then checked the unit, explained the problem clearly, and replaced the water heater the same day. The whole process was smooth, professional, and reasonably priced. They cleaned up the work area well, made sure everything was installed neatly, and even added a plastic pan under the new water heater for extra protection. What started as a stressful plumbing issue turned into a very positive experience. Highly recommended for fast, reliable water heater service.”

“The water utility shut off my water at the street after finding a leak on the house side of the main water line. I did not realize it until I got home that evening, and I was told I needed leak detection and a plumber to get the repair done before the water could be turned back on. After several calls with no real help, I finally found a plumbing company online that could handle both services. Even though it was after hours, someone answered right away and was able to schedule me for the very next day. That alone gave me a lot of peace of mind, especially since I was without running water and needed the issue fixed quickly. In Texas, having your water off is a big problem, and they understood the urgency. Landon arrived on time, was friendly, professional, and easy to talk to. He quickly found the source of the leak in the yard near the service line, explained the plumbing repair clearly, and got it fixed right away. The work was done efficiently, the price was fair, and the whole process felt honest and stress-free. It is hard to find a plumber who is this responsive, skilled, and caring. What really stood out was the customer service. While finishing the plumbing job, Landon even”

“I called early in the morning, and within about an hour two plumbing techs arrived. The fast response was impressive. The issue started when the handle broke off a shutoff valve that needed to be closed right away. The valve had to be replaced, and the plumbers spent several hours taking care of it. The repair was completed at the agreed price, and everything was handled professionally. They were knowledgeable, courteous, and easy to work with, and I would gladly use them again for future plumbing service. A few weeks later, I called back because my water heater was still showing intermittent error codes. This time John and Harrison came out. John carefully tested the system and even spoke with the manufacturer to help fine-tune the settings. He clearly explained each step and pointed out signs of wear, including marks on a circuit board and mineral buildup near an old leak area. He also suggested checking the water softener since hard water can affect plumbing fixtures and water heater performance, which is especially important in Texas homes where mineral buildup can be a common issue. He did not have his test kit with him at first, but he went back to get it and returned later t”

“We had Terry Family Plumbing handle a full re-pipe for us and were very happy with the results. Later, when we decided to upgrade our countertops, we also wanted to replace our toilets and plumbing fixtures. Because we had such a good experience before, we didn’t hesitate to call again. Harrison came out first to disconnect everything and did a thorough inspection, explaining clearly what we needed for the project. He was very knowledgeable about all the plumbing work and answered all our questions. After the countertops were installed, Harrison and John returned to finish the job, making sure every detail was handled properly and that we were completely satisfied with the work. We highly recommend this team for any plumbing needs and truly appreciate their attention to detail and professionalism.”

“We had a full home repipe, which meant opening the walls near each toilet, shower, sink, washing machine, and water heater. Harrison clearly explained the whole plumbing process, went over the best ways to reach each fixture, and took time to listen to my questions and concerns. He gave helpful suggestions that made sense for both cost and appearance, and everything was explained in a simple, professional way. Out of the estimates I received, this one offered the best value, and I felt confident moving forward because the team showed strong plumbing knowledge and real experience with large repipe jobs. The crew arrived on time and started work right away. They kept the house protected with tarps and plastic sheeting, and they worked in a very organized and efficient way. Each plumber and repair tech had a clear job, so the work moved smoothly from opening the walls, to replacing the pipes, to patching and smoothing the drywall. The coordination was impressive. As soon as one step was done, the next person was ready to keep things moving without delay. The plumbing work was completed quickly, the cleanup was excellent, and the house was left neat at the end of the job. The new pipin”

“John fixed the leak under my kitchen sink, replaced the water filter, and installed a new filter line. He was careful, professional, and very knowledgeable. He clearly explained the plumbing work, checked everything under the sink, and even noticed the garbage disposal was not locked in place. He secured it so the vibration was reduced and did not charge extra for that repair. He arrived on time, kept the work area clean, and went over the cost before starting. It was easy to see he is an experienced licensed plumber who knows his trade, and his pricing was fair and reasonable. I was very glad to find an honest, dependable plumber I can trust in New Braunfels. Later, I needed plumbing help again when my sewer line backed up. John and Earl came out quickly and handled the problem with great care. After inspecting the line, they recommended adding another cleanout so the drain snake could reach the full sewer line more effectively. I had dealt with repeat backups before, and this solution made a lot of sense. They found a good spot for the cleanout without tearing up my patio or walkways, and they used modern line locating equipment to map everything out accurately. The job involved ”

“I had a plumbing leak in my upstairs bathroom, and water was dripping down into the kitchen. I was pretty stressed because I had friends visiting and more coming soon, and I was worried we would not be able to use the shower. I called several plumbers and could not get anyone out quickly, but Terry Family Plumbing listened to my situation and had someone here within a couple of hours. Earl was excellent. He quickly checked the bathroom plumbing, found the problem, and made a temporary repair so everything would keep working while my guests were in town. He explained that the broken valves and fixtures would need to be replaced later, which gave me peace of mind and a clear plan. Then another plumbing issue showed up that we did not know about during the first visit. The overflow drain seal was worn out and was not even the correct part from when the bathroom was originally installed. They were able to send Harrison out right away, and he was great too. Very friendly, professional, and easy to talk to. He handled the drain issue fast and helped save the day while my visitors were still here. I am very thankful for the quick response, honest communication, and solid plumbing work. I ”

“My front hose bib line had a split in the copper pipe and was leaking water outside the house, so I needed a fast plumbing repair to get the water back on. After calling several places and hearing long wait times, I contacted Terry Family Plumbing in New Braunfels. John answered, listened to the issue, and quickly called me back with an opening the same day. About thirty minutes later, the crew arrived right on time, looking professional and ready to work. They clearly explained the plumbing repair, including removing the brick carefully, replacing the damaged copper pipe, and installing a new hose bib. The whole process was smooth, efficient, and well organized. From the first phone call to the completed repair, everything was finished in about an hour, which was impressive. They made a stressful water leak easy to handle, and the workmanship was excellent. I really appreciated the quick response, clear communication, and quality service. Great job.”

“We recently moved to New Braunfels and needed a plumber to repair our leaking shower head. After calling around, Terry Family Plumbing was the only company where a real person answered the phone, which made things so much easier. A plumber showed up at our house within the hour, which was incredibly convenient given the Texas heat. They took a good look at the problem, explained their recommendations, and came back first thing the next morning to handle the repair. Earl and his assistant did a fantastic job. They were both very knowledgeable and explained everything clearly as they worked. They also checked in with their supervisor from time to time to make sure everything was done right, which gave us extra peace of mind. They made sure to cover the work area and cleaned up thoroughly before leaving. We’re really happy with the service and won’t hesitate to call again if we need a plumber in the future.”

“john and Harrison did some great plumbing work on my water line. They replaced the prv in my front yard and installed a new water heater all in one day. They also cleaned up the work area really well before they left, which i appreciated. The whole visit was very informative because they explained the plumbing repairs clearly and answered all my questions in simple detail. I highly recommend them based on the fast, efficient work and the professional service. I also had Earl come out for a plumbing inspection before buying a home in New Braunfels, and that experience was great too. They know residential plumbing well and made the whole process smooth and easy.”

“Harrison called before arriving, showed up on time, and was very professional. He worked carefully at the kitchen sink, explained the drain issue in simple terms, and cleaned everything up before he left. The problem was with the older kitchen plumbing line, and he used a safe method running hot water back and forth between the sink with the disposal and the second sink until the drain started flowing again. Before long, both sinks were draining properly and everything was working much better. He also gave me a clear estimate right there for replacing our old galvanized kitchen drain pipe with PVC, which was very helpful. Since we have had more than one issue with these older pipes, especially on the section of drain line outside along the back kitchen wall, this sounds like a smart upgrade to avoid future plumbing problems. Overall, I was very impressed with the service and the fast response. I called one day and a plumber came out the next day in New Braunfels. I would definitely recommend them for kitchen drain and pipe repair work.”

“what a great plumbing experience from start to finish. the woman who answered my call was very friendly, and she kept me updated with texts and an email to confirm the appointment. landon showed up right at the start of the service window, was very polite, and got to work on the faucet repair right away. he also shared some helpful tips about the faucet warranty and explained things in simple terms. the repair was finished in about 10 minutes, and i was pleasantly surprised that there was no charge. he said it just would not be fair to bill that much for such a quick fix. my kitchen sink was out of service, so having the water running again so fast was a huge relief. really honest plumber, excellent service, and a smooth visit all around. they definitely have my trust and my future plumbing business.”

“I recommended Terry Family Plumbing to my mother to repair a leaking shower. She was unsure at first because other plumbers had tried to fix it before and never really solved the issue the right way. She scheduled a visit with John, and he showed up on time, ready to work. After we explained the shower leak over the phone, he arrived with the proper plumbing parts and quickly found the source of the problem. He repaired the leak, corrected a few issues left behind from an earlier repair, and also took time to inspect the rest of the bathroom plumbing and point out a few things to keep an eye on later. He was professional, respectful, and clearly knew his trade. What stood out most was that there was no pressure to book extra plumbing work. He simply gave honest advice and let us decide what to do next. That meant a lot to me because my mother lives alone, and I am not nearby, so it is important to know she is dealing with someone dependable and fair. It is a relief to have found a trustworthy plumber we can call again for shower repairs, leak detection, and other household plumbing needs. If you need a reliable plumber, I would definitely recommend them.”

“Our family had an amazing experience with this plumbing company in New Braunfels. Right before the holidays, our daughter, son-in-law, and their four kids suddenly had no hot water at their home. Earl, their awesome plumber, showed up and worked extra hard to make sure the hot water was restored quickly, even though the appointment was originally planned for after the holidays. Earl replaced the water heater after hours and made sure everything was running smoothly, all at no extra cost. Thanks to Earl's dedication and fast service, our family was able to enjoy a warm and comfortable holiday together. We are truly grateful for the excellent plumbing work and highly recommend them to anyone in need of a reliable plumber in New Braunfels.”

“We had Terry Family Plumbing come out for a plumbing static test. After the test, my wife noticed a little residue in the shower, so i called and they quickly offered to send someone out to check the drain line. john arrived, listened carefully to both of us, and right away had a good idea of what caused it. He explained in simple terms that the static test fills the sewer line up to floor level, and once he looked at the shower, he confirmed that our shower sits below floor level, so a small amount of backflow during the test made sense. Since the shower was still draining properly and everything else looked good, there was no actual plumbing problem. We appreciated how clearly he explained the situation and how helpful and professional the visit was. It gave us peace of mind, and my wife and i felt much better after getting the full drain and sewer explanation.”