Benjamin Franklin Plumbing

Benjamin Franklin Plumbing runs a straightforward operation out of Plano Texas where they handle all the plumbing work that homeowners need on a regular basis. The crew deals with the usual issues that pop up in North Texas houses including old pipes that leak under pressure from the heat and drainage lines tied to air conditioning units that fail during the long summers. They show up with the tools and know how to get into tight spots without tearing apart walls or floors just to reach the problem. Local families count on them for both quick fixes and bigger swaps when something like a water heater finally gives out after decades of use.

The team takes on jobs like replacing a leaking Mixit valve that dripped nonstop from an original 1983 install to stop a big water bill before a family left town. Techs such as Johnny and Kai swapped a condensation line from an AC unit and two old spigots without cutting into Sheetrock or pulling out brick. Cody Lane cleared a stubborn clogged drain with careful methodical steps that left the line flowing clean again. James Peden handled a full water heater replacement by walking through every detail of the estimate and making sure the new unit matched the existing setup exactly. They work clean and finish on the same day whenever the parts allow it.

Homeowners keep coming back because the work holds up with no callbacks and the plumbers explain what broke and why without rushing anyone. Quality scores stay at the top because every repair gets checked twice before they leave and communication stays clear from the first call through the final walkthrough. Speed earns steady marks since they respond fast enough to handle emergencies before they turn into floods even on busy days. The result is a crew that treats every house like their own and delivers results that last. DIRT Score 5.0 from 2767 reviews on Finds.

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“This is the 3rd time I have used Ben Franklin plumbing. Johnny and Kai were so great and professions when replacing my condensation line from my AC and they were able to do it without displacing Sheetrock! They also replaced 2 spigots which were very old without having to remove brick!! Their colleague Colby had been at the house the day before for diagnosis purposes and was equally as professional and kind. He even followed up with me to make sure everything was okay! I’m very happy with this team! Very kind and professional!”

“We have always worked with Ben Franklin for our plumbing and heating needs. Apart from good quality work what stands out is the people who work for them. Cody Lane who helped us with a clogged drain showed amazing workmanship. Extremely courteous, patient and thorough. It’s a blessing to run into such honest good at heart folks. Keep it up Benjamin Franklin.”

“Mixit valve was leaking 30-40 drips per minute and needed replaced, was probably original with the house built in 1983. Ben showed up and saved my family and I a large water bill as we were about to leave on a trip. He was done within a few hours and was kind enough to match the fixtures on the sink and even though had a new shower nozzle, he kindly installed the older one that is preferred by my family. He was very professional, explained all his work and cleaned up better than he found the work site. Ben is an excellent service provider and I hope he is awarded a holiday bonus for the exceptional work done.”

“I recently had my water heater replaced, and I cannot say enough great things about James Peden and the team at Benjamin Franklin. From the very beginning, James absolutely knew his craft inside and out. He took the time to thoroughly explain every estimate, answer every single question I had, and make sure I fully understood all available options so I could make an informed decision without feeling pressured. That level of professionalism and patience is rare these days. What stood out even more was the respect he showed for my home. He wore booties inside to avoid tracking in dirt and treated my property like it was his own. That attention to detail speaks volumes about his character and professionalism. The installation itself was completely painless and smooth. Everything was handled efficiently, cleanly, and professionally from start to finish. If every Benjamin Franklin employee operates at the level James does, then this company is in an incredible position. And if they don’t, they should absolutely study how James works with clients because it would lead to an immediate increase in customer satisfaction across the board. You truly have an outstanding man on your team. James represents your company exceptionally well, and because of him, I would confidently recommend Benjamin Franklin to anyone needing plumbing services.”

“I had an outstanding experience with Ben Masquelier from Benjamin Franklin Plumbing⁠! From start to finish, he was the definition of professionalism. He quickly unclogged my son’s bathroom sink and repaired a leaky faucet in our guest bathroom with skill and efficiency. What really stood out to me, though, was Ben himself. He was incredibly down-to-earth, with a warm smile and a genuinely kind, honest demeanor that immediately put me at ease. Instead of trying to upsell me on expensive services, he took the time to offer practical advice on how to properly maintain our drains and help prevent future issues. That level of honesty and customer care is hard to find these days. It’s refreshing to meet someone who clearly takes pride in both his work and the way he treats people. I wouldn’t hesitate to call Ben again for any future plumbing needs, and I highly recommend him to anyone looking for a trustworthy, knowledgeable, and genuinely nice plumber. Five stars all the way!”