Benjamin Franklin Plumbing of Prescott

Benjamin Franklin Plumbing of Prescott operates right out of Prescott, Texas as a straight plumbing crew handling residential and light commercial calls. They serve the local area plus nearby towns like Sedona and Cottonwood when homeowners need help with water lines or fixtures. The outfit stays set up for round the clock response so pipes that burst at night or on weekends get attention without long waits. Common Texas conditions like summer heat stressing joints and winter freezes hitting exposed lines keep them busy year round on both quick stops and larger replacements.

Their work covers drain cleaning and new drain installs, slab leak repairs, faucet and bathtub fixes, garbage disposal installation or repair, outdoor line work, and general leak detection. In Prescott the soil shifts and hard water builds up scale fast, so crews get called to clear stubborn clogs or replace sections of pipe that have corroded through. They also handle emergency jobs when a disposal quits during a holiday meal or a main line backs up into the yard. The approach stays practical with trucks stocked for most fixes on the first visit and no extra trips for parts that could have been carried.

Homeowners in the area note that the crews arrive when promised, finish without cutting corners on the materials, and keep the bill in line with what was quoted up front. Speed on emergency calls and clear talk about what broke and why it failed earn steady mentions, along with the fact that follow up issues stay rare after the job. Price stays reasonable for the quality of the repair and the way the work gets explained without jargon. That record across the board builds their standing with local customers. DIRT Score 4.62 from 1084 reviews on Finds.

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“Aaron was friendly and did most of the work in a short period of time. He forgot to return to finish the job so I had to call four times. He came out and apologized as he forgot to finish the small job. No biggie to me. What I was upset was the cost of $2K. It was excessive for the job. I had surgery on right hand so I couldn’t do it. Aaron dug a few feet down reattach the flipper and install a new tube. Being retired with limited income the price was too high for the job. the only new parts was the 40 gage tube and cap which was about $25. The flipper was not replaced but reattached. I feel you folks could do better by not charging a high price for the type of job. The $538 to come out would have been the price to pay. The back up problem was the back flow flipper came off and cause th”

“Thank you for your wonderful services Juan Maldonado! You are absolutely amazing. Great customer service! You are very kind, helpful, and knowledgeable. I felt very comfortable talking to you and I felt that I was in very good hands. You are the Juan and Only! Thank you my friend!!”

“He was able to go over all the different options and make sure that everything was addressed. He gave me separate quotes for different projects and then gave me also a quote to do three projects in one fell swoop. He was very helpful and he did a great job.”

“I hate to leave a review but I feel that their company has predatory practices that need to be discussed. We had a water heater break and they came out same day which was nice. The plumber said he was worried about water damage and suggested a company EcoDry come do a “free estimate”. He said there was no cost unless we used their services and the assessment was totally free. Tom, the plumber, called them to tell them to come over and that they would reach out to me when they were on their way. They never called me and showed up when I was not there. My boyfriend let them in. They put a hole in our wall and said there was water damage and they could come out the next morning at 8am to fix it. We googled the company after they left and they have 20+ BBB complaints for fraud and overcharging”

“The only thing that kept it from 5 stars. We were supposed to be seen on Friday it got delayed untill Sunday morning. (Jobs they were on needed more attention. ) The technician that was sent out, Aaron, was very professional, as he was installing the pressure switch he found a leak and asked if I wanted to have it repaired. He did it quickly. And now we're as good as new. Awesome job Aaron! I will refer Benjamin Franklin to friends. Thank you.”

“Logan Gates was my technician for a recent plumbing issue. He had been here once before, and both times he was very professional, thorough, and pleasant to work with. I have had good results with this company, and always very prompt service.”

“Aaron was fantastic and walked me through everything I needed to do to update my plumbing. Their veteran program is also the absolute best in my experience so the estimates often come out to a reasonable price. The techs always educate me on my options without pushing a sale with scare tactics or "do it now" sales. That's why this is the only company I call for plumbing and HVAC.”

“Initially I thought it went well despite the tech showing up w/o even standard tools. ( He had to borrow my snake). Tech was a good guy, just wasn't supplied necessary tools from his company. Was told clog was cleared, but I would need to have it scoped and roots removed layer. He didn't have those tools either. Cost $902 plus tip I gave tech and drain is still plugged. I'm not closer to resolution, just out $902. Tried calling CS, they said they would return call, that never happened. Called again days later couldn't speak with anyone, eventually disconnected. Asked for manager and was told mngr would call me back. Waiting. Lack of any customer service at all is beyond frustrating.”

“Aaron arrived on time, he is very courteous and respectful of my home. He worked quickly and efficiently. He went the extra mile to assure I was taken care of. I plan to have another ADA toilet installed after the first of the year. I will ask that Aaron is my service technician.”

“Tom is a true professional, very friendly & courteous. Has experience in his trade. CORRECTLY flushed the Hot water heater. Walked thru my entire house (interior & exterior) and evaluated each fixture. I will be requesting him for future PM & service.”