Roadrunner Plumbing & Air

Roadrunner Plumbing & Air works as a plumber out of San Antonio, Texas, taking on both residential and commercial jobs across the city and nearby spots like Alamo Heights, Boerne, and Schertz. They run emergency plumbing and HVAC calls around the clock, dealing with the usual demands that come from local homes and businesses. The outfit sticks to straightforward fixes and installs without extra layers, covering gas lines, drains, and heating systems that keep things moving in Texas weather.

Their day to day covers leak detection, repiping, slab leak repairs, sump pump work, and full water heater jobs including tankless models and replacements. On the air side they handle AC tune ups, mini split installs, heat pump service, and annual cleanings. Techs like Mark Hatfield show up right on schedule for spring AC checks and walk through readings from their tools. Crews such as Mike Marra, Mike Sanchez, and Demarcus handle whole home water softener installs with clear explanations of any changes. Matt responds fast to water heater issues and follows up even late at night, while another tech takes time on tankless units to show dirty filters and check efficiency.

Homeowners keep coming back because the work holds up, response times stay quick, and the crew explains options without confusion. Reviews highlight solid quality on every job, reliable speed when systems break down, and steady communication that covers details from start to finish. These points add up across hundreds of calls in the area. DIRT Score 5.0 from 707 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“The technician, Mark Hatfield was at my home exactly at the scheduled time for Springtime check of my A/C system. I am a licensed Engineer and I asked him to explain technical things in the Engineering lingo. He did so. He showed me all of the data he had on his Fluke instruments. When he finished all of the checks on my A/C system, he also inspected my ventilation system. He showed me problems that a previous A/C company had made when installing my totally new ventilation system about five years ago. When he was finished he told me that it would take about 30 minutes to write his inspection up. His report was detailed and accurate. There was NO hard sell to purchase any parts or labor from him “Today.” His final report was derailed and accurate. He did offer me a year-long inspection program. I did sign up for that for $99.00/year. I have never met an A/C technician with such knowledge about my A/C system. I would highly recommend this company. RoadRunner Plumbing & Air. This review is from a Licensed Engineer who knows at lot about the technical terms that we talked about during his inspection on my A/C Trane system.”

“Mike Marra, Mike Sanchez, and Demarcus were extremely professional and helpful during the install of our new whole home water softener. They were very thorough in explaining any changes that arose during the job and the different options available to me. Special thank you to Mike sanchez for his exceptional patience & professionalism. As a homeowner, having someone with clear communication that treats every question with respect makes a huge difference and I really appreciate the care he took throughout the project! Overall the crew worked hard and were committed to doing the job correctly without any shortcuts. I will definitely be using Mike and his team for all future plumbing needs!”

“Roadrunner did a great job performing the annual cleaning service on our tankless water heater. The technician took the time to explain the whole process, show me any dirty filters, and provided feedback on the efficiency of our unit. He did a thorough cleaning taking his time ensuring everything was done properly. We’ve been customers of Roadrunner for nearly 10 years!”

“Matt was fantastic! He responded quickly and even called me back late at night when I was having problems with the water heater after his repair. His communication was greatly appreciated and he took the time to walk me through features of the new water heater. I’ll definitely utilize Roadrunner again!”

“I recently called Roadrunner to unclog an AC drain line. I was able to get an appointment next day and the technician quickly identified which interior drain line was causing the issue and then told us the price would be $780 to clear the blockage. That is an *astronomical* amount for a straightforward task. After confirming that was indeed the price to unclog a single AC drain line, we declined additional service and asked to just pay the diagnostic fee. The technician told us that he had driven a long distance and that the diagnostic fee was not worth his time so he changed the price to $388. Still an absurd amount, but we paid it because it was too late to get another company out before the weekend. The technician still tried to add the diagnostic fee onto the $388 charge but had to be reminded by my wife that the diagnostic fee was waived if we proceed with repairs. I am confident the technician was aware of this. I've used Roadrunner before and know that they are generally expensive. However, for comparison, in the past I was charged around $880 for two technicians running new drain line and several hours of labor. The invoice for past work included a detailed invoice with actual charge codes and detailed descriptions of work performed. I was provided the invoice automatically and did not have to request it. I was satisfied with the visit and service provided. The invoice for the AC drain line just called it 'incidental repairs' and included an apparent placeholder charge code. I had to request the invoice specifically because it was not provided after the service call. The drain clearance took around 10 minutes. I hesitate to make accusations (and on the chance I'm wrong I don't want to name the technician), but the entire visit felt like the charges were completely made up to see if they could trick my wife, who was the only one home during the service call, to pay an absurd amount for a simple repair. When we pushed back, the price quickly dropped by $400 and there were still efforts to add the waived diagnostic charge onto our bill. Not to mention the comments about the diagnostic fee not being "worth it" for the drive the technician made to a ZIP code Roadrunner advertises service for. The whole visit left a bad taste in my mouth. We should have just stuck with the diagnostic fee. In the end we paid what we paid, and it was a willing exchange of payment for a service provided afterwards. But I hope this review helps someone before they call Roadrunner for services.”