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Reliable Air

Plumber · San Marcos, TX

Residential
Active

Service Areas

San Marcos

DIRT Score Breakdown

Google

136 reviewsView on Google →

4.9

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

What Customers Say

“I have been a customer since 2021 and their staff have been great. However Alex has been an excellent service agent; knowledgeable, informative and consistent on making sure I understand how the system works. I highly recommend this entity to trust their expertise on matters of A/C & Heating system they get 5 stars in my book.”

Denise Ramirez

“Thank you so much Reliable! My outdoor faucet broke & was leaking water. I called you & Christina answered all my questions and referred me to Geoff, plumber. Geoff arrived in less than an hour and began work immediately. He was thorough, answered my questions, and before I knew he was done! He did an excellent job in a timely manner. I most definitely recommend Geoff with Reliable Plumbing! Thank you all for your great customer service! Linda”

Linda Galindo

“Reliable Air really lives up to their name! My AC was leaking water, and they were able to come out quickly, arriving right on time. Alex was incredibly thorough and professional. He took the time to explain what was causing the issue (a clogged drain), how it happened, and even gave me tips on how to help prevent it in the future. He didn’t just fix the problem and leave; he also made sure the system was running within normal limits before he left, which gave me a lot of peace of mind. The price felt very reasonable for the level of service I received. Great experience overall, and I highly recommend Reliable Air!”

Brandi H

“Geoff saved the day!!! When a clogged toilet turned into raw sewage backing up into the tub, toilet, & KITCHEN SINK, we had no idea how to fix the problem ourselves. We called a couple companies but decided on Reliable Air. It was late at night when I called, but they still answered. We scheduled Geoff to come out in the morning, but he still gave us some advice on how to mitigate the sewage situation in the meantime. 9 am sharp, Geoff, a master plumber, showed up and immediately got to work. He was fast and efficient, but incredibly thorough, approaching the clog from multiple angles and not quitting until he yielded some positive results. We cannot thank him and Reliable Air enough. He was extremely professional and polite and wasted no time in solving our plumbing problems. Add to that, the very reasonable price for his work- we couldn't have asked for a better experience with a plumber! We will be calling Geoff for all our future plumbing needs! 🚽💩”

Audra Bauer (TraumaLlamaDingDong)

“Alex was on time, very professional and knows his stuff. He also was very good in explaining things to us and how to take care of general maintenance of the drain pipe. He was thorough and efficient and we look forward to him taking care of our system in the future. Kudos to Alex and Reliable Air! :)”

D Schmidt

“Alex did a fantastic job. Very helpful great aditude. Jeff came and fixed my water problem in my showers in 10 minutes. I was impressed by him.”

Randy Keidaish

“Cheryl called the morning after submitting a service request on the website and scheduled to have Alex arrive that afternoon - quick response! Alex did a thorough check of the system, which was working ok when he arrived. But then he coupled that with my observations and made a good determination of the issue and proposed a fix. Intermittent issues are hard to diagnose sometimes but Alex knew what was likely going on. We've used Reliable on 3 different properties since 2019 and always had great service!”

Kevin Speed

“I called needing AC repairs at 8 and by 10:10 Alex arrived right on the time promised. He found the problem very quickly. He was courteous and prompt. Couldn't ask for more.”

Rick Gillespie

“Alex. Was. Amazing!!! my AC stopped completely and without any warning. Reliable had a tech out there the same evening, what a Tech! Alex was thorough, went above and beyond, and very knowledgeable of his trade. So much so, that I will likely change my service company to Reliable.”

Judy R

“I've been a customer for years and Reliable Air has always been a great company taking care of my system. On my last maintenance check Alex was very knowledgeable on my system and answered any questions that I challenged him with. He explained everything that he did on this visit. Great job Alex.”

Mark Koalenz

“Just want to take the time to give a shout out to Reliable Air and their service member Alex. Understandably they were busy, but since Alex had previously come out for regular maintenance previously, he was able to identify the issue prior to arrival. Once, Alex did arrive, he checked what he assumed the issue was and fixed the problem immediately. Again, amazing service from Reliable Air and Alex.”

Edward Martell

“My HVAC system failed. I was thankful it wasn't in 100 degree temperatures. But it was still hot. I called and they came out right away for this 78 year old. They gave me the choice of a $1000 repair or a new system. I chose a new system as this was the third major repair on a very old system. They were able to get it done right away taking into consideration my age. They were very polite and kind as well as upbeat and in good spirits. They were also neat and tidy. Alex does a good job and leads a good team. I appreciate them and highly recommend them.”

Nina Stein

“Great service! I highly recommend these guys. Jordan was very polite, professional and did a great job!”

trina tew

“Thank you Alex and Reliable Air for your speedy and "reliable" service to cool us off. Alex explained everything in a way I could undertstan and showed me evidence of his suggestions. He gave me the information I need to make an educated decision on how I want to proceed. Much Appreciated!!”

Melanie Caldwell

“We had to follow up a few times because the technician did not arrive when they said they would. We also called the dispatch to set up the appointment to have somebody come out but they never did. We called again and learned that whoever answered the phone never bothered to talk to the tech. Because of this they said they would arrive at 7:00am the next day. That is early for a Sunday but we were ready. They did not arrive until almost 9:00am after many calls and text. Then to top it off we paid a premium for the service. I learned later that other shops would have charged almost 20% less. Not very excited about this company. That was our experience maybe yours will be better.”

Enchanted Ranch

“My furnace stopped working on the coldest day of the year. Naturally it was on a Friday evening making it impossible to find help. I left messages at several local companies To no avail. Thankfully Reliable Air called back Saturday morning and by that afternoon the technician (Alex) arrived. Alex went through the process of troubleshooting it while keeping me informed along the way. As a retired engineer, everything he checked, made perfect sense. Alex finally came to the conclusion of what was needed, and made it a priority to get it repaired as quickly as he could. After checking with others, having similar work completed, their price was right on target. I would highly recommend this company for all your HVAC needs!”

Jim Huerta

“Alex alerted us and arrived right on time. Alex was knowledgeable and efficient, friendly and communicative. He explained all the tests and procedures he did and left us feeling safe and confident that our HVAC system is in good working order. We signed up for the yearly maintenance contract because we feel we’re in good hands with Reliable Air and Alex!”

Steve Whitehurst

“Alex did an excellent job diagnosing the problem. He is a valuable employee to the company. His demeanor and courteous attitude toward his customer is beyond satisfactory. Whatever his company can offer him would definitely be a plus.”

Roy Parsons

“Alex was extremely helpful and honest. He returned my weekend night call promptly and told me the probable issue. He showed up earlier than promised and his diagnosis was correct. This company has done right by me 3 times now, and has earned a lifetime customer.”

Sylvia Matthes

“Alex was on time, diagnosed the issue promptly, and repair was accomplished within 30 minutes of arrival. Great job!”

Wade Dahl
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