Service by Scott

Service by Scott runs a plumbing outfit based in Silsbee, Texas, that covers residential and commercial work across nearby towns like Colmesneil, Jasper, Livingston, and Lumberton. Scott Martin started the whole thing in 1981 with just himself handling calls, and the crew has kept that same focus on getting pipes and fixtures fixed right in this part of East Texas. Local homes and businesses face the usual wear from the weather and soil here, so the company sticks to straightforward service on drains, lines, and water systems without extra layers. They still operate with that original hands-on approach even after decades in the field.

The crew takes care of drain clearing, kitchen and bathroom fixture installs, gas line work, sewer repairs, repiping, and water heater service or replacement. Chayton once climbed into an attic to stop a tankless hot water unit from turning into a flood before it got out of hand. Tyler stepped into jobs that looked basic at first but grew into bigger fixes, laying out every price shift and option along the way so the customer always knew the next step. He worked with apprentice John on longer projects and kept updates coming daily. Another call in Beaumont brought a quick water heater swap with everything already loaded on the truck, getting the house back online the same day.

Homeowners mention the same things again and again when they rate the work. The plumbers arrive prepared, lay out costs upfront, and check in as the job moves along so nothing feels hidden. They move fast on leaks and breakdowns with tools ready, and they finish without leaving loose ends or extra charges. Knowledge shows up in how they handle odd attic setups or surprise pipe issues while staying pleasant through the whole process. That record of clear talk and solid results is what adds up over time. DIRT Score 5.0 from 189 reviews on Finds.

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“This 1st time was customer was very impressed with the level of professionalism experienced with this company. We had a situation that could have turned into a major water event with a tankless hot water unit located in the attic. Chayton was the plumber on duty. I was very impressed with his knowledge, especially for the empathy he and his helper displayed during the service call. I normally due not leave reviews, but I felt compelled to do so for this transaction. It was the right thing to do with the service level given.”

“Tyler is the BEST!! I had what he and I both thought was a simple fix but turned out to far worse. Tyler is extremely knowledgeable and kept me informed with up-to-date changes in the process to price increases/decreases giving me options the whole way through the ordeal, never trying to sugarcoat what was going on. He was never rude but very happy-go-lucky and also prompt on the 2 days he was here. He's a very caring guy that wants to get things working again for you. I'd HIGHLY recommend Tyler!”

“Tyler was so knowledgeable and pleasant. Before he started the jobs, I was aware of the cost and what Tyler was going to do. He kept me updated on the projects as he did the work. John, an apprentice, came the second day. I was impressed with both Tyler and John. I will use Scott’s Plumbing for my next need.”

“I live in Beaumont and needed my water heater replaced and was hoping to get it done as soon as possible. Service by Scott came out quickly and had everything they needed on the truck. They verified the leak and had me back in business within an hour or two. Everything was handled professionally.”

“Anthony was great and Tyler showed up about an hour later. Both very respectful and polite. Job was done as per our discussion and both went above and beyond. I will highly recommend you.”