Reliant Plumbing
Plumber · Waco, TX
About
Reliant Plumbing handles plumbing work out of Waco Texas and covers the greater central Texas area. The company takes on repair replacement and installation jobs for homes and businesses including drains pipes water heaters and sewers. They hold license RMP 42389 and list a Waco address on Washington Ave. Reviewers call on them for both routine fixes and bigger projects that other outfits turned down.
Customers report jobs such as water heater installs in crawl spaces tankless units and older models along with kitchen sink faucet replacements dishwasher hookups that required hardwiring and toilet repairs on double flush models. Technicians named Brad and Chris handled a long distance dishwasher job with quick problem solving. Roberto and Juan answered questions during their visit. Brody assessed an older water heater and laid out options. Ryan and Trent kept a customer updated on parts during a faucet swap. Jose and Julian finished a tankless install efficiently. Mark Allen made repeated trips to source parts after a dog damaged lines. Tyler moved drain lines for tub installs and checked septic tanks. Mack pinpointed issues fast and explained causes. Alex fixed a water filter without extra charge. Ray Branson consulted on a hot water heater setup. Sean completed requested work without extra sales pressure. Joshua evaluated home plumbing systems thoroughly.
Reviewers note prompt arrivals same day or last minute responses clear step by step explanations and competitive pricing on completed work. Some mention technicians covering floors to avoid mess and finishing jobs the same visit. Service calls sometimes include a fee that customers learned about after booking and a few described billing surprises such as an unexpected membership charge that took months to sort out. The company operates across central Texas with technicians traveling as needed for the listed jobs.
Google shows a 4.6 rating from 106 reviews with frequent mentions of solid technical work and occasional notes on fees or follow up. DIRT Score 3.6 from reviews on Finds.
Service Areas
DIRT Score Breakdown
Angi
21 reviewsView on Angi →
85 reviewsView on Facebook →
240 reviewsView on Google →
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What Customers Say
“They installed our new dishwasher which has to be hardwired into our electric system. The response was quick, polite, and informative. They were able to do a job that 8 other companies declined. The work was top notch and price was great! Brad and Chris travelled over 100 miles and were great! Great problem solving, attitude, and finished quickly! Very highly recommend! Thank you Brad and Chris.”
“Roberto and Juan did an awesome job! Roberto and Juan answered all my questions. Roberto and Juan advised me on the particulars of the job as well as informing me of what happens next. I would most assuredly recommend Roberto and Juan with Reliant Plumbing for your plumbing needs. I would not hesitate in the future to trust Roberto and Juan with any plumbing issues that may arise. Thank you for your awesome work!”
“Superior service with amazing professionals. Fast and thorough service. Explained all the steps in my water heater install. Covered feet so no mess in the house. Competitive rate considering the lightening fast install. I super appreciate Reliant's services. FYI: the install was in a crawl space.”
“Following a negative experience with another company, Reliant met all of my expectations. My plumber, Brody, is an excellent representative for Reliant. His technical expertise and experiential level is evident in his work. Courteous with a willingness to answer my questions was greatly appreciated. His assessment of my older water heater was helpful and recommendations for a wayahead was greatly appreciated. Best plumber with whom I have experienced.”
“Ryan and Trent gave outstanding service to where their attention to detail was uncanny. As well as they handled the job in a timely manner. They both kept me informed of the progression and what parts were being used and why. And finished up with saying that if I had any questions don't hesitate to call. I would recommend Ryan and Trent to anyone who needs plumbing work done.”
“I can’t say enough about the excellent customer service exhibited by Reliant Plumbing during the installation of our tankless water heater. Reliant’s technicians, Jose and Julian, are true professionals- knowledgeable, effective and efficient. This is a great team. I highly recommend them for any and all of your plumbing needs.”
“Mark Allen came and helped us - last minute , when he still had a long drive to a giant job . He cared that we weren’t left high and dry and that’s rare now days. He went multiple times to get parts for something my dog had destroyed and kept trying until it was fixed. I recommend asking for this plumber if you ever need help because he is honest and does and good job. Thanks mark allen !”
“First of all I was not made aware of $250 service charge fee online google it states 3 times free estimates ; second Tyler didn't walk to entire property so he lied there he did absolutely nothing he said well good news at least you don't have to pay service fee after I turned on water and it was working and I then called my husband and walked to man hole in the street then he walked to me and said he needed me to sign and then told me that I owed 250 for service charge I said you told me that I didn't have to pay that then he said that only if it was Monday thru Friday I asked why didn't they tell me that then I paid and said I would call then looking at invoice he charged me 261 plus tax that's is not what he said and this is shady business stay away from here when I called in she should have told me of service charge Tyler got over big time; and to answer your reply I have been calling at least 2xs a day and I have been promise a call back from your General Manager Allen that I have not received. Spoke to Valerie and the recorded intake call has already been reviewed and was told it was not told to me that it was a service fee of $250. I picked you from a google search and read ”
“We booked an appointment with Reliant online and they came promptly when we requested. Joshua came and did a thorough evaluation of our home’s plumbing and the issues we were having. He was amazing!! If I ever have plumbing issues agin, I will definitely be calling Reliant.”
“Mack with Reliant Plumbing was fantastic! He showed up right on time, was friendly, and got straight to work. He quickly identified the issue and took the time to explain not only what the problem was, but also why it happened and how it would be fixed. I really appreciated how professional and knowledgeable he was throughout the whole process. Mack was awesome, and I’d highly recommend him to anyone with plumbing needs!”
“Had a bad shower faucet leak. Unfortunately was an older model so the parts for it are no longer made and so we had to replace it instead. A bit expensive but not bad. The service was great. From getting the appointment set to the actual work done was quick and easy. Everybody I spoke with was friendly and nice. Made the stress of the situation a lot easier to handle. The new faucet and valve work great! Will definitely be contacting Reliant Plumbing again if the need arises.”
“Ryan at Reliant plumbing came to change out my kitchen sink faucet and install a new Touchless faucet. I would recommend reliant plumbing to anyone who needs Plumbing service. I want to add”
“Will never use again. I was signed up for a $213 membership without my knowledge or consent. Multiple attempts were made to contact the company and all inquiries were answered by a robot. Transfers to real humans only got me to the scheduling department. The actual plumbing work was fine, but customer service is awful. 10 weeks later, after multiple communications with this company, I’m still waiting for the refund owed. Their customer service is a negative star. March 2026 update: Still waiting . . . it's been 3 1/2 months and still no refund. I registered a complaint with the Better Business Bureau, but this company ignored two BBB requests for a response. The BBB now gives them an F rating. May 26, 2026 update: Still waiting for a refund for their unethical practice of signing me up for a membership (for $213) without my knowledge or consent. The Texas Plumbing Board is investigating, which is probably what prompted Jason Oliphant's secretary to call me over a week ago. Since then, though, they are avoidant and "unavailable". The plumbing work may be fine, but the customer service is the worst. Beware! DO NOT USE THIS COMPANY.”
“Sean, a Reliant service tech came in to my house and did what I asked for, made a couple of recommendations, and left with a hearty goodbye and a nice “Have a Great Day”. A really nice guy, not a pushy salesman, and very efficient.”
“Tyler was very prompt, professional, and a good communicator. Very happy with my service. Will be using Reliant again.”
“They charged $350 to do an inspection which consisted of finding the septic tank cap, dug the lid up, and told me it was full. In total, less than an hours worth of work. No technical inspection of the pipes as requested to see if something was wrong with the internal plumbing. Would not recommend.”
“Tyler installed two tubs for me and did a great job! He needed to move the drain line and do some digging, and everything is leveled properly and working great! I'm going to need two toilets installed soon and I'm definitely calling him again!”
“Alex has an amazing job! He toke care of our broken water filter and didn’t even charge us for that. Really appreciate you!!”
“Ray Branson was awesome! Helped me out with consultation on installing my hot water heater and provided exceptional service!”
“Ryan and Trent did an amazing job in getting our toilet flushing properly. We bought a fancy double flush toilet that just wouldn’t flush correctly. They fixed it and now we are thankful!”
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