Best of the West Plumbing

Best of the West Plumbing operates as a family-owned plumbing company based in Wylie, Texas. They provide residential services including water heater replacements, leak repairs, sewer line repairs, drain cleaning, gas line work, slab leak detection, repipes, tunneling, toilet repairs, sink repairs, garbage disposal fixes, and emergency calls. Reviewers reference the business under names like West Plumbing and Harvey West Plumbing, with technicians such as John, Brandon, Stephen, Leo, Colby, and Larry Fulton handling jobs across Wylie and nearby spots including Royse City.

Customers describe repeated calls for water heater replacements, including cases where gas odors prompted next-day visits and full swaps. Other jobs involved curb leaks fixed from late Friday into Saturday, shower faucets that failed to shut off on weekends, low water pressure from sediment in lines, burst pipes outside homes, and toilet system failures. Technicians like Brandon cleared utility room messes during installations, Leo handled shutoff valve replacements, Stephen cleared faucet blockages, and Larry Fulton solved unusual pressure problems, with work completed without return visits in most accounts.

The company shows up the same day or within hours for many requests, including after 4pm on Fridays, and maintains availability through extended weekday hours plus limited weekend slots. Reviewers note upfront cost discussions, clear explanations of needed steps, and use of floor protection during visits. Service covers Wylie and surrounding areas, with dispatchers arranging quick arrivals and technicians arriving on schedule even for Sunday or time-sensitive home sale inspections.

The Google rating stands at 4.5 from 459 reviews. Common points include prompt arrivals, knowledgeable staff who protect homes and explain options, and solid results on water heaters plus various leak and drain jobs, though a few note higher costs for larger repairs.

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“John West Plumbing arrived right on schedule, explained what needed to be done, and completed the work efficiently. They were courteous, careful in my home, and charged a fair price. I appreciate their honesty and reliability and would recommend them to anyone in the Royse City”

“In the last five years, we have had quite a few plumbing disasters. The staff at West have been absolutely amazing. They are very responsive, always making time for us as soon as possible. Their staff are incredibly personable and make the process simple and efficient with the highest quality work. Michael and I are so thankful for to have found this company and we recommend them for any plumbing job - big or small!! Five stars FOR SURE.”

“I highly recommend West Plumbing. They have been our go to for a number of years. A couple of years ago we discovered a leak by our curb, I called them close to 4pm on a Friday and they were here within the hour. Completed their service by Saturday afternoon. Whether it was for our hot water heater, toilet issue, or garbage disposal repair, they have always been responsive, helpful and friendly. We won’t be using any other plumber as long as we live in this area.”

“I've used this company over the last years to replace two water headers and to fix a faulty shower faucet. In the case of the second water heater, the water smelled like gas, so I got worried. I called them and they came early next morning. After an inspection, they replaced the heater. In the case of the faucet, it would not shut down, and it was a Sunday. They came, shutdown the water to the house, fix the bad faucet, and restored the water. Very happy with them!”

“They are very reliable and did a great job. I have been using them for years and am never disappointed! Would highly recommend.”

“The person who owns the company is the rudest and totally unprofessional individual, believe his first name is John, not sure. His son, Brandon, who is also a plumber came to my house to do a job on 08/26/25. Upon completion I paid his fees of $254.28. Invoice said 30 day warranty. On 21st of September I experienced issues pertaining to work done by plumber. Called him on Sunday to schedule an appt for Monday as water was leaking everywhere. He says to me the earliest i have is Tuesday "take it or leave it" extremely annoyed by me. I told him that I can also write a review , so he said "write your review and find another plumber!!!!!"and hung up on me. Well, I wrote my review!!!!! The job was not done as it should have been done either”

“Recently replaced both water heaters in my home, and everything was excellent. I've been using West Plumbing for years and I have always had positive experiences with all their work.”

“I have used Harvey West Plumbing several times and I will continue to use this company for future plumbing work and projects. They are a competent and knowledgeable plumbing staff and complete service calls in a timely manner with customer satisfaction. Very much a customer oriented company, a trait that puts them above many others.”

“Best of The West Plumbing is absolutely awesome!! I highly recommend them to service all your plumbing needs. They are friendly, professional and fairly priced! They will take good care of you!!”

“Brandon did a great job to install 2 water heaters. One was leaking badly and causing a huge mess in our utility room and a bedroom. They not only professionately installed the water heaters but helped move appliances in the utility room to remove the water that had gotten underneath and under. We truly appreciate their good work.”

“We had a time crunch and they came quickly, did the leak testing, and delivered the report ASAP! (and found no leaks!) I was selling my home and this was the final piece we needed to go to closing! Thank you so very much!”

“The service was pricey but overall I'm satisfied. I had Stephen as my plumber to fix a low water pressure faucet. Turns out there was sediment lodged along one of the parts in the water line. My plumber was a great guy; super professional, courteous, knowledgeable, and fast. Dispatcher was also great, she was able to have the technician come out within a few hours. Thank you!!”

“Brandon was great! Super helpful, informative, and kind!”

“Kitchen faucet was not functioning properly. John examined the item and advised me to replace the faucet. John provided a written estimate for installation, reflecting a very reasonable price. He returned promptly for the installation. Highly recommend Harvey West Plumbing (and their staff).”

“Had a great experience with Harvey West Plumbing. I was able to speak with a plumber prior to setting my appointment and answered all my questions. I was sent a proposal and the Service Tech, Leo, was professional, on time and performed services requested at a great price. I would use Harvey West Plumbing in the future and highly recommend them!”

“Plumbers arrived on time which I appreciated. They listened attentively to what I needed done and responded with suggestions of their own on how best to accomplish this. I was able to save some money on their suggestions. They were personable and seemed very knowledgeable. I knew the cost before they started the work. It has been over two weeks and all is well. Thanks Leo and Colby.”

“I am a long time customer of Harvey West and have always received great service. Larry Fulton is our usual technician and he is always prompt, reliable, friendly, and knowledgeable. We have had some unusual problems, and they always find a great solution. They are usually here the same day we call!”

“NEVER EVER DISAPPOINTED!!! Within the last 4 years, we have used Harvey's on several occasions. GREAT customer service, and knowledgeable hard working employees! We have NEVER had to call them back out for a job they completed! (Knock on Wood) We ALWAYS recommend this company with full confidence...They are our go to guys!!! Yes, my husband barks about the cost, but remember you get what you pay for, and this company is worth the price!!!😊”

“Harvey/West Plumbing is the greatest. We had major failure of our toilet system and they came right away and took care of the problem in short order. The Plumbers were very polite, kind and courteous. Mindful of the home floors (protecting their feet with booties). The price was high, but reasonable for the amount of work performed. We would recommend them to anyone needing plumbing repair done. The work was very good.”

“The technician arrived on time. Leo was professional and courteous. I showed him what I needed to be replaced, burst pipe outside and new shutoff valve under kitchen sink. He took time to look and explained what it takes and costs and how much time. The job was costly but I'm happy everything done properly. Yes, I recommend Harvey West Plumbing.”