Professional Plumbers Group, Incorporated

Professional Plumbers Group, Incorporated works as a plumber out of Wylie, Texas. The company handles plumbing installations during new home construction and returns for later service calls on items like water heaters, pressure reducing valves, and clogged lines. Reviewers name technicians Donnie, Derek, and Dennis Rollins as the ones who show up for these jobs.

Customers describe the company completing full plumbing setups in new builds from 2017 onward and then fixing problems such as pilot lights that go out, slow flushing toilets, and vibrating pipes. Some report quick fixes that hold, while others mention repeated calls after about a year when parts fail and the company starts asking for service or trip fees. A few note the use of fittings that later caused issues or suggestions for extra replacements that raised the total cost.

Reviewers say the company responds within hours on service calls, charges fair rates, and sends technicians who explain what needs fixing versus what does not. Work covers spots like Allen, Texas. Several mention office staff giving short answers on the phone, while the on-site technicians stay courteous and finish jobs without extra delays.

The provided reviews show strong marks for new construction work and responsiveness from named technicians alongside repeated complaints about limited support once homes pass the two-year mark and about pressure on additional repairs. Google lists a 3.8 rating.

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“Only care when builder used them. Only a little over a year, second time had issues with them. Now wants to charge a service fee and trip fees for a nearly new system. Installed and wired by them now a little rain it’s out of their warranty. Unbelievable how dress would choose these plumbers.”

“I wanted my hot water tank put back together the way it was before they worked on it and apparently that’s a problem and not something they are capable of. It’s very clear unless you are a builder they don’t care”

“The service was absolutely terrible!" Dont waste your money, these guys are not honest! Would never use again! Use wrong type of fitting for the repair. Kept saying that "a lot of other" thing were needing to be replaced and his charge would double with each and every repair. a dishonest company！”

“We built our home in 2017 and PPG was the company that did all of our plumbing work. Have always been very happy with their responsiveness when we did need help with anything. Donnie has always been our service guy. He has always been VERY professional, kind and helpful. Great company with great employees! Will continue to use them!”

“I used professional plumbers' group on my new construction house, and they were a breeze to work with. Once the house was completed, I had to have them come out a couple of times for some minor repairs and they were quick to respond. Derek was very helpful and professional at explaining what our issues were. I would highly recommend asking for Derek if you need any assistance.”

“Refused service once home was 2+ years old. They only care about satisfying the builder but do not seem to care about homeowners!”

“The absolute best. Every interaction I’ve had with the plumbers that come out has been great. I had used another company in the past that tried to use my lack of knowledge to charge for unnecessary repairs. Professional Plumbers Group takes the time to explain what’s needed vs not needed and even show me how to do my own troubleshooting for simple items. I trust these guys more than any other plumbing group.”

“I purchased a new water heater almost a year ago at a very fair price. Unfortunately I have had issues with the pilot light going out several times . Each time they sent someone out and they have continued to stand by me - the issue may still not be resolved but they have been so responsive and they are doing all they can to resolve the problem. I would recommend this company to anyone needing a new water heater.”

“This is the 2nd time I have called Professional Plumbers Group and, again, they did not disappoint. I was having a vibrating the sound each time I had two water sources open. Donnie was able to locate the problem immediately and replaced my PRV. He always works quickly when he's here. That fixed the problem immediately. Sadly, only a couple of days ago I had used a different company through American Home Shield and they did not check my house pressure. I would recommend this company for any of your plumbing needs.”

“I would like to complement two of your professional plumbers, Dennis Rollins and Donnie who fixed our toilet today. Our toilet was flushing very slowly. They had to remove the stool and run their auger through the pipeline and finally unclogged the pipe. They were very courteous, professional and thoroughly. I will recommend your company to all my neighbors and friends. the service price was very fair. Thanks again. . Ron Staes”

“Do not allow this company to contract to build the plumbing to your new home or make repairs. Water pressure valves failing already just after being in my home 2 years and just so happens their “warranty” ends at 2 years. 14 homes on my street that were built using this company having the same exact issue. I told them that and they refused to investigate the problem. Highly disappointed...”

“The ladies in the office seem as they have an attitude or don't want to he bothers when you call in giving them your business. Only one who is nice and professional is the technician that come out on site. You can speak and greet them very nicely and get a dry response back and want even greet you. I will be talking to my builder about this issue so they will be aware.”

“Friendly and prompt service! Beyond reasonable in price! Will definitely get our repeat business, as well as recommendations to friends. Many thanks, M. Moss & K. Oke, Allen, TX”

“This review is for Donnie. He came for a service call this morning and was so helpful and friendly! I had some questions and he was so patient to answer them and help me understand. Thanks Donnie.”

“very quick service, the plumber arrived within hours, fair rate”

“Got the job done in a timely manner. Clean, professional, and very nice.”

“Good service I was in and pretty quickly curtiuos professional staff.”

“Excellent service. Awesome people to work with.”

“My place of business. The company for all your plumbing needs!”

“Horrible customer service experience.”