Pool Steward

Pool Steward runs pool service work out of Addison, Texas, with Tim Kaiser handling the operation. They handle regular cleaning, chemical treatments, pump repairs and replacements, electrical work on pool lights, and full equipment fixes. Customers get the same technician on most weekly visits, and the crew sends an email report with a photo after each cleaning. The business covers pool maintenance and repairs for homes in the area, with Tim stepping in on bigger jobs or when equipment fails after storms or freezes.

Reviewers describe steady cleaning that keeps pools clear even with heavy tree debris, plus fast fixes on pumps making noise, leaking backwash valves, salt cells, freeze guards, and pool lights. After the big freeze, crews replaced damaged equipment once parts arrived and got systems running again. One customer noted the team cleared a pool full of tornado debris the next day and had it clear within days. Others mention vacuuming when needed, adjusting Polaris cleaners, and handling electrical issues without pushing full replacements. Caleb handles regular cleaning routes, Rodney works on equipment, and Tim responds directly to calls about problems.

They show up on time for weekly service, answer phone calls and texts quickly even on weekends, and charge prices that sit in the middle range compared to other companies. The same person returns each week instead of rotating crews, which cuts down on extra calls. Customers say the crew explains issues plainly, looks for the practical fix first, and stays in touch during big weather events like the winter storm. Service runs on a consistent schedule, with reports that show exactly what was done each visit.

Google shows 4.8 from 92 reviews, and customers keep coming back for the same reasons year after year. They note the reliability, the honest approach to repairs, and the fact that the pool stays in good shape without constant headaches. DIRT Score 4.5 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Tim and his team are amazing to work with. They are reasonably priced for cleaning and repairs. They do high quality work on repairs and provide excellent pool cleaning and chemical treatments.....and what I love is it's always consistent. Some pool companies run through employees so you rarely have the same person cleaning your pool which means more issues and more unnecessary communications with the pool company I also love the fact that they send you a pool cleaning report via email after each cleaning and include a picture like below. If you need a pool company you will be very happy with Pool Steward.”

“Pool Steward has a reliable professional team that keeps our pool sparkling! We have a complex pool and lots of trees, and we rely on them to keep everything operating efficiently. They never disappoint!!”

“Pool Steward did a great job with our pool. They have taken care of our pool for about two years and are very professional and thorough. They provide pump repair, replacement, electrical for pool lights, as well as regular maintenance. Caleb, our regular pool guy does a fine job.”

“Pool Steward is a great company! They have been cleaning my pool regularly for the past 2+ years and they are phenomenal. They are professional, timely, a great value, and they keep my pool and equipment working in tip top shape. I'd recommend them to anyone looking for a reliable company to service all of their pool needs.”

“We've been very happy with their services. We've gone through about 4 other pool services since we moved in 6 years ago. Pool Steward would be the only one to consistently spend time cleaning our pool and even vacuuming as the need arose. Whenever we had an issue with our freeze guard or pool light they were very responsive and would address it in a reasonable amount of time. They are not the cheapest nor most expensive option. I highly recommend.”

“Like most people with a pool, you know how difficult it can be to find good pool company, so when you find one you don't want to lose them. Over the years, I've gone though my share of companies making promises that they wouldn't hold up. Over time, every one of them became worse and worse. Tim Kaiser, the owner of Pool Steward is different. Has there ever been an issue? Of course, every company that hires pool help does, but Tim and his staff are different. No matter the issue, he gets the job done. After last years freeze, we had a lot of broken equipment. Once the equipment came in, he called me, set a date, and fixed everything like new. If you are having problems with your current pool company, I highly recommend using Pool Steward. You won't be disappointed.”

“I have been using Pool Steward for close to 10 years. They are very reliable and honest. When we were hit by the October 2019 tornado and my pool was filled to the top with debris, they were out the next day to access the issue and had my pool sparkling clear within days. And when things need to be repaired, they always look for the most practical repair rather than just immediately call for replacing things. They have saved me a lot of money over the years.”

“Pool Steward has been great. We have had our pool just a year and Tim has been great about getting a technician out to look at problems. Most just new pool issues, but others required repairs. We also have weekly service and our technician is fantastic. Very friendly and listens to any questions I have.”

“We've happily used Pool Steward for several years. Unlike our previous pool service, Tim has been very responsive and helpful with any questions or issues that come up with our pool and equipment. Like other reviewers noted, when I do have a pool problem, they respond in a way to solve the issue not just up-sell me on something I really don't need.”

“We have used Pool Steward for over ten years when we had less than satisfactory service from other companies. The same technician comes every week - cleans traps and filter baskets, completely vacuums the pool and makes sure it is sparkly clean. They do and outstanding job! Eric Newcomb”

“Love Pool Steward! Tim is friendly and timely getting services set up. Rodney is an expert with equipment, so knowledgeable. And Celeb keeps our pool clean and water balanced. Everyone is professional and courteous. Great service!”

“The "ice event" in Dallas in February affected our pool pipes and equipment. Later in May, the heater was not working properly On both occasions, I called Tim Kaiser at Pool Steward to take care of the problems. Tim Kaiser responds quickly to your call for help. He considers your pool problem a priority, determines the best way to fix it, and promptly has the problem repaired. He is trustworthy, his pricing is very reasonable, and the workmanship is excellent. I highly recommend Pool Steward for your pool repair needs!”

“I cannot say enough favorable comments about Pool Steward. Tim and his team have proven to be absolutely dedicated. The true test came last week, when we experienced an historic winter storm in Texas. Even though Tim was being pulled in many directions, he ALWAY responded to my questions promptly, either by phone or text. He was never out of touch. In anticipation of the coming storm, Rodney made a special trip (at my request) to our house to check the equipment and make a few adjustments to help ensure our pool would not freeze. He also showed me how to quickly disengage the equipment in the event of trouble and explained the trouble indications I should look for. Throughout the storm, Tim was always accessible. He checked in with me periodically. In the end, everything worked as Tim, Rodney, and Caleb said it should. I know I got lucky, but I also was fully confident that if something went wrong, Tim and his team had my back. They are highly competent professionals that can be counted on to do right by their customers.”

“Tim and the Pool Steward people have been wonderful to work with. When I retired, I turned all pool cleaning, repairs and chemicals over to them and have been completely satisfied. Their fees are reasonable too.”

“Pool Steward replaced my salt cell in 2020. They are professional, honest, and helpful. After a year of floating cholorine tablets had a functioning salt water pool. I rebuilt my Polaris 280 pool cleaner during the pandemic and it didn't work properly. Tim came out and told me exactly what I had done wrong, and how to adjust the Polaris so it would work properly. They are the only pool company I will use.”

“I have worked with several pool companies over the last few years, and I am so impressed with Pool Steward. Tim Kaiser is on the ball! Called on a Saturday with a problem, he answered his phone and came out to check on issue. Not only that, the pool looks fantastic all the time. Very professional and with good pricing! Catherine Collins”

“We have been with Pool Steward for several years. Pool Cleaning is excellent and when a repair is needed their response is quick, professional and the repair is always fixed. I would recommend this company to anyone. It is one of a kind.....”

“I went through the pool school offered by Pool Steward and they have been out a few times to help with storm related issues. Tim and team have done great work! Great service and very prompt. Highly recommend.”

“My pump was making a loud noise and needed to be fixed promptly due to possible freezing temperatures. Pool Steward came out quickly and discovered that some bolts had become loose, so they addressed that issue. They also discovered a further issue with my backwash valve leaking. They replaced it within a couple days, and I was up and running in time for freezing temperatures.”

“Tim runs a quality operation! He’s professional, easy to work with, resourceful, fair, and accountable. He helped get us back up and running after “The Big Freeze” when others were only willing to put us on their waiting list. He has won my future pool business without a doubt!”