Aquamaid Pool Services

Aquamaid Pool Services handles pool cleaning, maintenance, repair and pump replacement for residential and commercial pools in Arlington, Texas. They cover the Dallas-Fort Worth area including Grand Prairie, Mansfield and Pantego. John serves as general manager and owner and has stepped in on jobs when needed. The company takes calls at 817-670-2972 and handles weekly service along with one-time fixes for filters, pumps, lighting and algae problems.

Customers report techs like Cooper who spends extra time on each visit to leave the water clear, Daniel who arrives on schedule, diagnoses issues fast and explains fixes in plain terms, and Will who checks every part of the system like it was his own pool. Andrew Armstrong has handled regular upkeep and offered advice on year-round care while Manny has restarted pools that sat neglected. Some jobs involve replacing pumps or cleaning filters after high pressure readings, and others fix green or brown water that built up over missed visits.

Response times vary with some customers getting a text the same day they request help and others waiting days for a callback or a tech to show. Pricing comes up as reasonable in several accounts, and the company works across Arlington plus nearby towns. Communication draws mixed notes with office staff answering phones but follow-through on repairs or schedule changes sometimes falling short, leading a few customers to switch providers after repeated no-shows or unreturned messages.

Google shows a 4.3 rating from 322 reviews. Recurring topics include strong work from named techs on cleaning and repairs alongside complaints about missed weekly visits, algae growth and slow responses to problems.

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“Update- The GM, John, personally came out shook my hand and gave my pool the attention it needed. He put superstar Matt back on the job and made everything right with us again. Thank you Aquamaid for showing us you care about your customers and we hope to continue doing business with you for many years to come. I have left numerous messages for this company to call me. I truly am not a difficult person to deal with. I expect weekly pool service, I expect return calls when I leave a message of which I’m not getting. Father’s Day weekend our pool was a swamp!! We get pool service on Thursday's and they finally showed 10 days later. I still haven’t received a reason why I didn’t get my weekly pool service. I replaced my filter in March. I have been contacting them for 4 months now about the sand issue in my pool. I hate leaving reviews like this, but maybe I’ll finally get a phone call to resolve my issues. 2 stars because I appreciate the thoroughness of surveys they send out.”

“Aquamaid Pool Services has been servicing my pool for more than a decade. High quality service at a reasonable price. My technician, Cooper, never rushes through the process. He takes his time to be sure that the finished product (a glistening pool) is the result. Good hires are hard to find these days but Cooper and Aquamaid definitely qualify. Also, thank you to the staff (Chelli) for quick responses anytime I have a need or question. Thanks!”

“We have paid aquaimaid well over a thousand dollars over the last two months to have our pool turn into a coy pond. We had another professional come assess the pool and said it is completely gone. He recommended I contact the BBB with the complete neglect. I have messaged Aquamaid multiple times about this problem dating back to late March and they charged us over $1400 for various parts and ended up like this. I never write reviews, but this is unbelievable. The current pictures of the pool are even worse.”

“I sent a request online for an issue I was having with my pool. I received a text almost immediately. They reached out to me the next day by phone and quickly got me on the schedule. Daniel called the morning he was scheduled and showed up right when he said he would. He found the issue quickly and was very thorough explaining the situation to me. Within an hour my pool was flowing beautifully! Such a nice and smart guy. I have since changed from my current pool service to Aqua Maid and I’m very excited. I feel great about doing business with them!”

“I would not recommend this pool service company. For months, I was told my pools were being serviced weekly, and I was billed accordingly. However, it became clear that the pools were not receiving the regular maintenance I was paying for. Multiple pools developed significant algae issues, which should never happen with proper and consistent service. What is most disappointing is that I continued to be charged for visits that apparently never occurred. The condition of the pools clearly reflected a lack of maintenance, despite repeated assurances that service was being performed. The only way we found out was because our tenants started to complain”

“Brittany my rep from last rear, is still with the company & she is fantastic at explaining plans and finding the right one for your needs. My pool tech Will is the same as last year too. Does great work, like he would his own pool, checks and cleans everything. This also must be a great company to work for because this is the same team I had last year.”

“We were automatically moved from a previous company last year, and I it resulted in a drastic decline in service. Aquamaid does not communicate proactively about things like filter cleans. Then when you notice a problem, they act like it was your responsibility to tell them instead of proactively providing service, which was the standard with our previous company. Ultimately, we moved to a new company because they failed to address an ongoing algae issue. After multiple calls and emails about green/brown surfaces in the pool, Aquamaid did not send someone out. I watched my pool get worse for six days in June before finally hiring a new company. By that time, it took the new provider four visits, extra chemicals, and an additional filter clean to rectify the issue. To be clear, Aquamaid cleaned the filter in mid-April, and the problem was so bad that we needed another filter clean in June. This extra expense could have been avoided had Aquamaid done their job. I would never use them again, but highly recommend Ray with Perfect Touch Pool Service if you are north of DFW.”

“I have used Aquamaid since before they merged so going on 12 years. I had a new tech get really sassy with me and then storm off after I asked him to vacuum my spa. Note even the whole pool, just the spa. I called the office and talked to the ladies there over the course of the next week and a half trying to get someone to call me to back to help me understand how to proceed. While the ladies in the office were always great to talk to, they could not tell me what the plan was for moving forward from that exhange. No one from management ever called me. In my book this had moved from how do I get my pool taken care of to an issue of disrespect. I moved pool companies because in my book, loyalty is a two way street.”

“They told me they would install an iAqua link and pump so I could run it as a Variable Speed pump and remotely. I have since changed companies and was told that they installed different brands, pentair and jandy, that don’t operate as described. Also the nearly $3000 pump is exhibiting problems 15 months after install and I get no reply to my email request for warranty”

“We used to have a great experience here when it was Pool Troopers, but the service has completely deteriorated. While the original employees were wonderful, the new personnel are awful. Theypoorly managed our pool for weeks, completely mismanaged our salt system, and severely over-chlorinated the water without warning us. As a direct result of their lack of communication, my husband became sick after swimming in the pool 48 hours post-treatment. When I tried to contact management to address this safety issue, I received absolutely no response. The reliable, original staff members I had a relationship with have moved to other areas. I would avoid this company at all costs.”

“Very pleased with the young man that cleans/works on my pool. His work ethic is above average and has never failed to do a great job. He (Andrew Armstrong) has a very good understanding ln all aspects of swimming pool maintenance and helps me with suggestions and ideas that help with all year around maintenance. I am very happy with Andrew and his firm.”

“We have been very pleased with the service from AquaMaid. Everyone we have spoken with has been friendly, courteous, and professional. Our pool is looking great! I would highly recommend them.”

“I had to fire my last pool company who never provided solid advice on how to get my pool back to clean, clear and usable. What a relief to find this pool company! Within a week, my pool was back in tiptop shape and sparkling clean. Everyone was very open with their communication and walked me through the process of what needed to happen. I am so grateful to finally find a company who cares!”

“Great people and they really stay on top of my pool. I was a bit slow paying for a service I had done and they were very patient and always kind and understanding. Very nice people and give me updates weekly and my pool has never been more clear!!!”

“Just started with this company. First week was great second week tech came and left our pool completely inoperable…been calling multiple times asking for them to get someone out here to fix it before the weekend. Same tech came out and left again without the pool running. Unable to turn the pump on or anything. Reached out to to company again asking for help and getting someone out here to look at our pool. Informed that we wouldn’t have anybody here till Monday. Which we informed her we have video proof that our pool was operational before the tech arrived on Thursday. After a dozen calls today we asked to speak to the owner of the company and was informed that he is unreachable and we are not able to contact him. Also this is not the cheapest pool service in town. One would assume that with a higher price that you would get good customer service. My recommendation would be Stay far far away from this company. Very shady business practices. Photos are within hours of them leaving”

“I have had some issues with the filter psi being high. I had the whole filter system replaced more than 3 years ago and continue to have issues. Today I reached out because I have been waiting for a call from an “expert” since Wednesday. I explained why I would like to speak with an “expert” and was told why my filter needs cleaning which I already know. I feel like I had to push to have someone reach out to me. I understand they are busy, as am I. I asked for a call back today so we will see if I receive one or not.”

“Aquamaid began servicing my pool after they acquired the pool route from my previous pool company. Their service was horrible. They simply shocked our pool each week and didn’t leave chlorine in the chlorinators. They often no showed and didn’t bother to inform me they wouldn’t be serving the pool on the designated date.”

“I switched to Aquamaid from another company that I was using, and I am happy that I did. I think this company is fairly priced, and John, the owner has graciously talked me through some difficulties in an emergency with no charge for that. Also, the work they do, I feel is good. In other words, if there is a problem, they fix it, and it's then fixed.”

“Manny has been top tier since day one. Professional, knowledgeable, helpful. Thank you so much for getting our pool up and going!”

“This was a very first time I ever utilized Aqua Maid. They did an outstanding job for the first initial clean educated me on a few things which I appreciated and I’m looking forward to a nice Long swim.”