Leslie's Pool Supplies

Leslie's Pool Supplies operates a store in Arlington, Texas that handles pool supplies along with service and repair work. The location at 1104 N Fielder Road provides water testing and tools for routine maintenance. Staff at this spot and another on Cooper and I-20 assist with parts orders and equipment fixes for local pool owners.

Customers often bring water samples to check for clarity issues or algae and leave with chemical guidance from workers like Kody. New pool owners get help picking vacuums, brushes, and skimmers, and Cheryl Hendricks has arranged repair options that got equipment running again quickly. Nathan has taken phone orders for fast pickup, while Robin and Lee have handled Polaris cleaner repairs on the spot during visits that also included water tests. Clara has assisted at the Fielder location with similar supply and advice needs.

Reviewers note that the store stays open for walk-in service most days but has closed without notice on some occasions, and phone calls sometimes go unanswered right at opening time. Repairs on vacuums have taken over a week in a few cases before follow-up calls led to completion. The Fielder Road spot draws most mentions for in-person help, and customers report coming back when they need parts or testing without pressure to buy extras.

Google shows a 4.5 rating from 71 reviews. Common points include staff knowledge on chemicals and equipment fixes along with occasional complaints about service delays or closures.

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“went in with a problem with my pool water Kody was excellent in going over what i needed to do and how i can achieve water clarity and get the algae out, Kody was also very friendly and I appreciate his help and kidness.”

“As new pool owners, we had many questions regarding chemicals, vacuums, brushes, skimmers, and routine maintenance. Our vacuum recently required replacement parts, and Cheryl Hendricks provided us with several potential solutions, mentioning that it could be serviced promptly. She called us with repair options and had the vacuum working again in no time. Cheryl has been exceptionally helpful throughout the process, and we are very satisfied with her assistance. We highly recommend visiting this location (1104 N Fielder Rd. Arlington TX 76012) and consulting with Cheryl Hendricks for any pool-related needs. We sincerely appreciate her expertise and support.”

“Love the people that work here.”

“I will NEVER go again!! After using them exclusively for 26 years I am appalled by the lies, lack of service and disregard for individual situations. They took my Polaris and then didn't touch it for over a week. Then after I reached out to corporate I got a call apologizing and saying they would take care of it. When I went to pick the unit up they claimed I had been called at a # that hasn't been mine for over 5 years and that the individual who took my unit in did not enter the phone # I gave him (hmmm why was I told it hadn't been looked at if it had been) They then claimed that it was an oversight to not tell me it had been looked at but then when I questioned the cost of the repair they claimed they thought the person on the 17th told me?!?! So the file is marked I didn't answer but that person gave me a $. But, wait, it get's better they tried to charge me over $300 for parts that can be bought elsewhere for $70!!! AND one of the parts the put on as new was obviously damaged and in worse shape then the old one they took off!! Soo.. complete scam to swindle me out of more $ then neccessary!!! I am done and be careful as they can NOT be trusted!!”

“Nathan was absolutely wonderful. Placed an order over the phone and was able to pick up with ease. Thanks again Nathan for your speedy help and great customer service. Will be back soon”

“I am a new pool owner. I went to Leslie's to get my pool water tested and ask a few pool questions. The woman behind the counter was so super helpful. She helped get me all I need to get the pool up to standard and had answers to all my questions. And I had a lot. Thank you Leslie's for your professional employees and having people that are so knowledgeable about pools! Extremely helpful.”

“This store is randomly closed today with no notice. It was open yesterday when they told me to come back in with a new pool sample after applying the recommended chemicals. I show up and the store is shut down. No notice on website or when calling. An employee inside just pointed at the the “temporarily closed sign”. Quite unfriendly. Didn’t tell me other stores were closed to. There is a SET Environmental truck parked outside and the driver informed me that all Leslie’s were closed for “cleaning”. He didn’t know for how long.”

“Very helpful customer service. Didn’t try to sell me things I didn't need. Took the time to listen to my problem and come up with the right solution. And they had goggles when it is hard to find!”

“Service personal were very knowledgeable, polite and made my experience easy. Great”

“Went to grab parts for my pool and I received good customer service from the young man at the front counter. Will return when I need any pool supplies.”

“Their test is a scam and couldn’t resolve the cloudy water with recurring algae few days perhaps hours after the shock.”

“Went out to the Fielder store in Arlington, an awesome customer service with Clara. Cooper and I-20 location rep is awful.”

“I really love this location! They are always very helpful and Robin has answering all of questions every time I go in. Pools are very expensive however, she has kept me from doing some things that would further complicate my situation...Very satisfied with the knowledge and skill set of this location from the pool veterans!!!”

“Friendly team member fixed my Polaris in less than 1 minute. I'm happy”

“I was able to take in my pool cleaner and get it fixed while I have my water test done excellent staff thank you Robin thank you Lee you guys are awesome!”

“When I walked in a young man was connected to my hip. He followed me around even when I said can I just look around first time here.”

“Fast easy and able to get exactly what I needed. No pressure to add non-necessary junk.”

“They have been very helpful getting my pool back in order.”

“I love this place, we found everything we needed and the cashier was nice.”

“Supposed to open at 9am, stayed until 910am, no one here, or answering phones.”