Leslie's Pool Supplies Pro

Leslie's Pool Supplies Pro operates a pool supply and service location in Arlington, Texas. The store stocks chemicals, gear and parts for pool and hot tub upkeep along with repair work. Staff members perform free water testing on samples customers bring in and print out instructions for balancing the water. The business sits at 4201 W Green Oaks Blvd and handles both retail sales and basic service needs for local pool owners.

Customers bring in water samples for testing and leave with lists of chemicals needed to clear green water or adjust hot tub levels. Marcos walked one owner through fixes when the pool had gone neglected. Rebecca showed another customer the exact products required for a hot tub and kept the total under the planned budget. Ross, Ethan and Wade answered questions on startup kits and daily maintenance while steering buyers toward lower-cost options that still worked. Several visitors noted the store helped first-time pool owners learn what chemicals to add and when.

The Arlington location keeps regular hours but reviewers report the doors sometimes locked before posted closing time. Water testing happens on site when the equipment runs, though multiple trips found the system down for the whole season. Prices sit above other outlets in the area and occasional discounts appear only after customers ask. The store covers the immediate Arlington zip codes and stays open for walk-in traffic on most weekdays. Staff members work alone on slower days and still manage to restock shelves and run tests.

Google shows a 3.7 rating from 59 reviews. Reviewers repeatedly mention knowledgeable help from named staff when questions get asked, yet also note frequent equipment outages that block the advertised free testing and uneven service from one visit to the next.

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“GreenOaks Lake Arlington has great employees and inventory have had my pool since 1985 and this Leslies has been my go to store, but this pool season have had to go to three different ones after when I got to the Lake Arlington store on Green Oaks a BIG sign on the door “Water Test equipment down “ i.e. internet down. Has been like this all season.”

“I gotta say Marcos is the best helper by far that I’ve ran into. He has helped me fix my pool when I didn’t even know how to take care of it. Honestly this kid is the reason why I’ll keep coming to this store.”

“I went out of my way to go to your store only because I wouldn’t make it to the one I needed to go to before y’all closed. It was there 15 minutes before six when your sign and website say you close at six, lights were off door was locked. I had 10 more pools to clean. I was gonna purchase 100 pounds of shock at 50 pounds of tabs guess you guys don’t like money.”

“Transactional which is fine. Not super friendly but also functional”

“It's open! But windows got heavy tint and no big open sign, so looks like it's gone .”

“After a couple of trips to multiple Pool Supply stores .. Leslie’s Pool Supply is the worst by far . You never know when their testing equipment is down . The store is pleasant but the prices aren’t .”

“This is a pretty big store. It's well organized and clean. The store associate was knowledgeable although he did sell us a product I don't think we actually needed. They test pool water for free and provide a print out of what you need to do in order to balance the water in the pool. So if you are planning to come you should bring a sample of your water with you. At checkout a discount wasn't offered but when we asked he suddenly pulled a flyer out from under the desk and gave us 15% off and I was kinda annoyed we weren't told there was a sale or I might have purchased more. That is the whole point of a sale right?”

“It was my first time coming to a Leslie's as a new pool owner, I was greeted and explained to the staff that I had no idea what to do to maintain a pool or what chemicals to buy, the staff took their time to go over everything with me, gave me a free test bottle and explained that when I came back with my pool water, they'd run the test and go over exactly what my pool needs!! That's incredible service!! Will be coming back!”

“Rebecca was fantastic. She was working the entire store by herself and went out of her way to walk me through all the chemicals I needed for my hot tub. I went in with full intentions to spend over $100 and she told me only exactly what I needed which came in under budget. It was a great experience and I will absolutely be back.”

“The people and supplies are great, 5-star. Going in a few times a week because their computers are constantly not working is a -1 star, so I settled on a 2-star. Maybe you should no longer advertise that you do free pool water testing anymore.”

“Ross, Ethan and all the staff is Very Knowledgeable, helpful, and always take care of my pool needs. They are honest and tell you the best option for the money. This is hands down the best location in a 20 miles radius.”

“Went inside store and was never once asked if they could help me find what I was looking for. When I finally gave up on looking and went to ask someone, the guy that was so busy “testing water” never even looked my way to ask what I was looking for. So, then when I finally interrupted the “really strinuious” pool water testing process, the girl was put out by my question and nearly huffed. Needless to say, I think the manager should put more emphasis on customer service instead of water sampling. Which by the way, is something so simple that only one employee can do it at a time I stead of three. Customer service at this particular Leslie’s needs some serious improvement. I see why people shop online.”

“Too many negative experiences than I even care to mention. Bonnie and Clyde's far better IMO. Seems a new person at Leslie's every time I went there and have been given the worst advice and recommendations ever. Zero knowledge and wayyyyy over priced.”

“Helpful staff. Easy to find exactly what you are looking for and if you don't know quite what you need they help you figure it out. A bit pricey but that is ok since they are so helpful. Free water testing for pool and hot tub so you can take care of our chemicals”

“Went in a few weeks ago to by fresh n clear with bromene and the dufus sales guy said no use color Brite it's the same thing..... Well we used it and it almost ruined our hot tub,!! Tried to take it back and he would not let us return it for fresh n clear because it's against osha rules.... Well fine but at least give us a replacement product since you were at fault! Won't be going back to the store on green oaks again.....”

“I just set up an above ground pool for my grandkids when they come over. I went to this store (Leslie's pool) and will never ever go back !!! I told the man behind the counter that I needed a start up kit, he walked over to the 3" tablet bucket and said here. That was it, I explained that it my first pool and needed advise, he said that was it and walked away! I wonder if being Hispanic made a difference? 2 other customers walked in and wow, treatment was 1 st class. I walked out, without even a "did you find what you needed?" Never again!!!!!!!! No Star, actually I should do a minus 5 Star!!!!!! Went to Walmart.I”

“Ross and Wade made our experience here smooth and with exceptional customer service! We will definitely be using them again!”

“Staff is helpful when you ask the right questions. I trust thier testing and if you ask for help they will guide you to what is needed.”

“Staff is always super helpful and friendly, I've come in a few times with questions and always left satisfied with answers and solutions.”

“The guys in Leslie's are great! Too bad they're underpaid by their wealthy owners.”