B & B'S Pool Repairs

B and B's Pool Repairs runs out of Hayward as a swimming pool repair service and contractor. Bruce handles most of the hands on work while a woman answers the phone and takes messages or photos. The business lists services that cover replace restore and recycle work on pool equipment and holds the C61 D35 license number 918101. They have operated since 2008 and take calls or texts at the number listed on their site.

Customers describe Bruce fixing heater problems by walking through steps over the phone even when the call came from another state after hours. He diagnosed a salt water system issue without the need for a new cell and repaired a temperature sensor on a community pool that had been installed wrong. One job for an HOA in Oakland got the heater working again in short order and another sensor problem was handled two days early. Reviewers note the focus on safe methods and getting the repair right the first time rather than pushing new parts.

Bruce and the phone contact respond to messages with callbacks that often solve the issue without a site visit. Service reaches areas like Upper Rockridge in Oakland for both residential and shared pool work. They stay busy with repeat customers and sometimes take longer to schedule new estimates though existing jobs move quickly once started. Communication happens through calls texts and photos sent in for quick checks.

Most reviews rate the work five stars and highlight the knowledge shown on heaters sensors and salt systems along with the money saved by accurate phone troubleshooting. A couple of reviews mention missed callbacks when trying to book new appointments and note the company appears focused on current customers instead of adding more. Google lists a three point six rating from zero reviews there.

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“It always seems a little odd to me for someone to expend energy to write a negative review because a company is focused keeping current customers satisfied rather than going out of their way to make and take phone calls with potential customers. Why not just move on to the next company? Anyway... I've personally worked with B&B for over 15 years and will continue to do so. when I have a need. I've always found their knowledge, skill, and professionalism to be top notch. They focus not only on getting the job done, but doing so in a safe manner is what I have always appreciated most. Keep up the great work!!”

“I live in Massachusetts but was looking for a fast answer about troubleshooting a Hayward pool heater. It was after hours in my time zone so I took a shot and called this company in California hoping to get in touch with someone. The pool heater company, Hayward, does not have a support line and directs you to reach out to suppliers for help (unfortunate). When I called B&B I was greeted by a wonderful woman who listened to my semi-ridiculous request and had Bruce call me back. Bruce and I had a conversation about how to best approach a repair that I could perform on my own in a way that would save me hundreds of dollars based on components needed. I want to point out that I am not a customer, they do not get money from me for any work, and took their time to help me out with some questions when they had no obligation to. I hope their in-person service is as great as the help they provided me across the country.”

“I manage grounds for our HOA in Upper Rockridge (Oakland) which includes our community pool. When I joined the board recently, we were not happy with the pool company we were using and B&B was the company that was recommended to do warranty repairs on our new pool heater that wasn't installed properly. Bruce came out, fixed everything quickly and really knew his stuff. When we had a temperature sensor go bad a day ago, and he came out two days before he said he would and fixed the problem so we were only down for a day. I highly recommend B&B as they really know their stuff and are very reliable. Five stars!”

“I was having problems with my salt water system working and I had a repair guy come out to our house. He said I needed a new salt cell which cost over $700. I had just replaced ours two years ago and decided to get a second opinion. I talked to the owner, Bruce, at B & B pool repairs and over the phone he was able to trouble shoot and diagnose my problem saving me $700 in buying a new salt cell. He is amazing, look no further he knows his stuff! I have had several problems with our pool over the years and it refreshing to finally talk to a true professional, I wish I had found him years ago.”

“Love the service! The woman on the phone was so nice. She had me send in a couple photos of our equipment…Bruce called me back and walked me through the problem/repair. So simple and he was so nice! I highly recommend this company!”

“I called twice on different days and times and both times failed to return my call. They don’t seem to need nor want new business. The young woman that answers doesn’t sound too interested either. Owners answer said they tried to call me? I never received a vm from them. It is what it is. This was my experience.”

“I have called several times just to get an appt for someone to come out and give us an estimate. The young woman that answers is polite but just takes my message and says she’ll let them know but I have yet to get a call from a tech to schedule a time to come out and look at it. It appears they are too busy and don’t need additional customers.”