Excel Pool & Spa

Excel Pool & Spa runs pool cleaning and repairs out of Mountain View. They cover full pool and spa service including maintenance, chemical work, leaf traps and equipment fixes like filters, pumps, heaters and automation. The outfit has handled pools and spas from their Plymouth Street location since 1968 and keeps up over 700 of them each week. They handle everything from basic questions on chlorine to bigger upgrades without pushing jobs that are not needed.

Customers bring them in for heater replacements, pump swaps, digital control panel installs and filter cleanouts. One homeowner needed an old heater and pump changed out along with a new panel and the crew finished on schedule then came back to sort the few remaining quirks. Another long term client had the heater and pump replaced with clear recommendations on what fit best. Technicians such as Martin, Ben, Jim, Mario and Anna show up for these repairs and the regular visits, often spotting issues right away and getting the pool back in shape.

They stick to a set weekly schedule and arrive on time without fail. Response to repair calls stays quick, they follow through on what they say they will do and they keep owners updated on any extra work. Service reaches Mountain View and spots like Atherton and Los Altos. Pricing stays fair with no pressure on upsells and the office staff handles questions in a straightforward way.

Reviews run mostly high with repeated notes on clean pools, steady reliability over ten or twenty years and fast fixes when equipment acts up. A couple of customers flagged problems with filter cleanup in the wrong spot or one high bill but the main pattern is consistent weekly care and solid equipment knowledge from the crew.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I recently hired excel to replace my old pool heater, pump and install a new digital control panel. They did a great job, showed up on time, completed job quickly and cleaned up my pool equipment area as promised. Although I had a few quirks with the control panel, they quickly followed up and are working out the issues. From the owner, installers to the office personnel, I found them all very courteous, professional and responsive. I had other bids for my pool equipment but chose excel based on the quality of their employees and great customer service. Thank you, Dale K Mountain View, Ca”

“Excel Pool has been our pool and spa service for more than twenty years. They are a company that has earned our trust and admiration both for the quality of their service and their reliability. When we needed our heater and pump replaced they were there with recommendation as to which would work best for us and made sure that we got the best price for pump and heater instillation. We can set our clock each week as to when our service man is to arrive. He is always on time, polite and knowledgeable. Our pool is always sparkling and clean which is important since our grandkids make use of it weekly. This is a company that you can rely on for quality of service and reasonable price,”

“I have Excel Pool servicing my pool for many years. They are reliable show up every week, have done a good job of keeping my pool in good condition. When there is a problem, they always send technicians with good knowledge and fix the problem right away. I had several other companies serving my pool before I signed up with Excel Pool. So far, they are the best.”

“When I purchased my house 19 years ago, I loved the house but, not being a big pool user, I was disappointed it had a pool. My real-estate person said, "Just call the man and he will take care of it!" The man was Excel Pool and they have serviced my pool ever since and I am pleased with their service. They have not only been reliable but they have made recommendations that kept the pool and its associated equipment in good working order and significantly reduced its power usage.”

“I have been a client for years and when I need new equipment they are very responsive. The weekly service is horrible. They clean my filter in the pea gravel dog run rather than the dirt a few feet from the filter. I have had to clean up after them and replace the pea gravel each time. After complaining the response was basically a who cares if we damage your property… Zero customer service”

“What a relief it was when we turned our pool maintenance over to Excel! The weekly service is excellent and dependable. Our pool is always sparkling clean, the chemicals balanced, and any unusual problems addressed promptly-all at a reasonable cost.”

“We've used Excel for years. They are reliable, cost-effective, and customer-friendly. What I really like is that when they say they will do something, they follow through. We have regular service, and there have also been a few challenging repair issues over the years, and they were impressive in dealing with them.”

“Excel has serviced our swimming pool for many years. It has replaced our heater, controls, electrical wiring, time clock, solar valves and kept our pool sparkling and free from algae. Thank you Martin, Ben, Jim, Anna, Susie and Tom. These folks are a great team with whom to do business.”

“I highly recommend Excel because it is an excellent pool service company. They are very dependable and they give great customer service. The pool looks beautiful all the time. Any time the pool equipment needs service, they notify me and fix it right away. You can't go wrong with Excel!”

“We have been with Excel Pool and Spa since 2004 when we first moved to Atherton. We have had excellent service and cooperation with this company. Anna at the office and the servicemen who come every week to tend to our pool have been great. Will not hesitate to recommend them . Ray Carbullido”

“I have been using Excel Pools for over 30 years. There service has been excellent. They have always responded to me immediately with any questions I might have had. I would recommend them for any pool issues or service you have.”

“They have been servicing my pool and spa for over 20 years. Best in the business. They are proactive about notifying me of issues. When there are issues, they recommend the best fix, not necessarily the most expensive fix. The serviceman shows up every week at his normal time.”

“We have been using Excel Pool for nearly 18 years and have been satisfied totally with prompt and reliable service, repair work, advice, and ease of communication. Great company and highly recommend!”

“Knowledgeable, and helpful with excellent tips for getting the optimum chemical balance foe you pool. I use them for servicing my pump as well. They have a well regarded pool cleaning service.”

“We have had Mario come by the service our pool for years. It makes having a pool real easy. The chemicals are always in balance and everybody remarks that it doesn't smell like chlorine. If extra service is needed they will let you know, you can either do it yourself or they can do it for some extra payment”

“Excel is an excellent company for any pool or spa related issue. They are punctual, easy to work with, and very knowledgeable about equipment, upgrades, chemicals, etc. Couldn’t ask for a better pool company to work with.”

“I have been a customer of Excel Pool and Spa for over 15 years. I have found them to be an excellent company to work with--they have always answered my questions and needs promptly, have taken excellent care of my pool, and I give them the highest rating.”

“They sent me an insane bill ($900+) for just one time pool cleaning and put charges everywhere. Started the project by reading good reviews, but now they bite me back with an insane bill.”

“Excellent service! We have been using their repair service and pool equipment purchases since 1975 in their Los Altos store. Honest fair and even more, POLITE and courteous!!”

“Sure beats the last 2 pool service companies I have worked with! Excel pool service knows what they are doing and are reliable”