Hart Pool

Hart Pool runs pool service work out of Colleyville, Texas. The crew handles maintenance visits, equipment repairs, part sales, pump replacements, and full pool or spa renovations. Allen, Rebecca, Alan, Ethan, Bo, Esau, James, and Brad show up in customer accounts as the ones who meet people at the counter or on site to sort out what needs fixing.

Homeowners describe bringing in sick Polaris cleaners that get repaired right there in the store, pumps that stop working after long trips away, and green water that needs fast turnaround. Reviews mention shattered filter manifolds, leaking seals on auxiliary pumps, and whole systems that get assessed for a capacitor swap instead of a full replacement. One job took a pool from green to clean inside three days after a new pump went in.

The shop stays open for drive up water testing and quick purchases without leaving the car. Techs arrive the same day for assessments, give phone advice on parts before anyone drives in, and stock fittings and chemicals that chain stores skip. Customers mention trips from Keller and southwest Fort Worth because the place keeps honest pricing on DE and other supplies and will reassemble gear on the spot when asked.

Most reviews praise the straight advice and the habit of fixing only what is broken rather than pushing bigger jobs. A few note problems with repeated vacuum repairs that did not hold or phone calls that did not lead to clear next steps. Google shows 4.5 from 78 reviews. DIRT Score 4.1 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“If you are looking for a Great pool company to deal with, Hart Pool in Colleyville is one of the best all around companies I’ve ever dealt with. It’s extremely rare these days to deal with people with integrity and a genuine “heart” to help. Allen went above and beyond. They deserve 10 stars! I completely recommend Hart Pool.”

“We recently bought a house, with a pool, near DFW airport. The previous owner used Hart’s for his maintenance needs and recommend Hart’s to us. The first time I walked into the store, I met Rebecca. She remembered the previous homeowners name and the details about our pool. About a month later, I returned to the store and she remembered my name, but incredible! But what is really the gem, it seems every time we have a problem with our pool and I expect to pay big money; we have had a few issues; The folks at Hart’s try to help us solve the problem, instead of just taking our money. We can order stuff online and maybe save some money, but the honesty of the folks at Hart’s keeps us coming back. This is our go to store. I highly recommend them.”

“My Polaris 280 was sick. Alan and Ethan were extremely helpful and I didn’t make it in the door until 3 minutes to close. Yes - rude, but they were awesome. I can’t say enough good about the experience. 6+ stars. If you need repairs - Go there. I had heard they were worth the drive from Keller….. Totally accurate.”

“My go to spot for anything involving my pool and/or spa. Allen is a great tech and can help you fix anything. The rest of the team is awesome and always happy to help. They also have a huge part selection that makes maintenance easy!”

“We called Hart Pool to give us an estimate on a new pool pump. Alan and Rebecca in the office was super helpful and informative, they were able to schedule someone to come out and replace our pump in a very timely manner. Took our pool from green to clean in less than 72 hours. Highly recommend them for your pool needs.”

“THIS after a return from a 5 week vacation; the filter element manifold had shattered, and the pool was a disaster, with grandkids coming in a few days. I went to Hart to buy the part, Allen consulted with me on what to do and when, plus he reasembled my filter with the new part, and all of his guidance has been spot on. And his DE price is by far the best deal around. I am almost back to blue now, thanks Hart Team and Allen in particular!!!”

“had a very bad experience with this vacuum repair shop. They kept changing parts and charging me every time, and the vacuum was still not fixed. I already paid around $300, and then they asked for another $100. In the end, they left my vacuum open and damaged. I took it and left because I felt they were not honest. The vacuum itself costs about $500, and I already paid almost the price of a new one without getting it repaired. Very disappointed. I do not recommend this place.”

“I first moved to Fort Worth (far Southwest Fort Worth) at the end of July 2023 into a house with a pool and had no idea how to take care of it. I was looking for a certain brand of chlorine and only Hart Pool carried it. I met Alan there and he explained what I needed to do to take care of my pool. Alan remembered me and my son from the first day we walked in. Every time I have gone back, no matter what is going on with my pool or the questions I ask, they are always there to help. Never once have they seemed or been irritated with me or any other customer that has come in. Even though Hart Pool is located 30 miles from my house, and there are other pool supply stores closer to me, who may or may not have my chlorine brand now, I will only go to Hart. You are always greeted as soon as you walk in and you never leave without the help or supplies you need. Alan (and everyone else there) is truly amazing, friendly and always helpful. They always make you feel welcome. If you need any supplies for your pool, this is the place you need to go!”

“Our experience with Hart Pool for our pool and spa renovation was exceptional! The team demonstrated excellent communication, remarkable craftsmanship, and delivered the project on time and within budget. The final result exceeded our expectations, and their professionalism was evident throughout the entire process. HIGHLY recommend Hart Pool!”

“What a wonderfully helpful local pool supply and repair shop! They saved us so much trouble, helping us fix up our Polaris 360 right there in person. It ran like a champ again, right after the in-store repair! We learned a lot just chatting during our visit.”

“Every time I have needed help with anything they always have expert advice. Parts for any part of my system they have had it. Given perfect advice on what part to change first before buying something I might not need. When the front seal of our aux pump started leaking, again exact diagnosis, brought the pump in, seal changed works like a dream. I can't say enough good things about every experience I have had there. Awesome people, SHOP SMALL and LOCAL! I love supporting small businesses and these people are a shining example of why you should support small but expert shops . They will take care of you every time.”

“Highly recommend Hart Pool for equipment services and repair! Pump went out, called Hart and Rebecca scheduled assessment, trouble shooting and repair same day! Bo and Esau arrived on time, checked everything out and recommended a capacitor replacement as likely cause and first step. And it worked! Total assessment and repair time 30 minutes. They could’ve easily just said pump bad, full replacement and significant costs. But nope, Hart is Customer First Focused and always strives to make only the service and repairs truly needed. I’ll only use Hart Pool for all my pool chemicals, services and repairs! Thank you Rebecca and Hart Team!”

“I cannot say enough good things about this company. They go out of their way to help diagnose and solve problems. Alan and James are so helpful. Hart is by far the best customer service around.”

“Highly recommend Hart Pool, I love my new Pebble finish. They did a wonderful job with my pool and its now much easier to maintain. Honest and upfront with all options available along with pros and cons. In addition, great prices on chemicals. Thank you Brad and the team.”

“I've dealt with Hart Pool & Spa for about 3 years. I have repeatedly found them to be professional, friendly and helpful. In situations where I've had multiple estimates, they have repeatedly come up with better prices or more logical solutions to issues with our pool. The staff there welcomes you into the store and treats you as though you're a friend. They have helped me get our pool looking and running great and I'm thankful they are a Colleyville business.”

“Been going to Hart's for the past 5 months! Great service always. During this pandemic they have accommodated customers with a drive up service. Water is tested and you can make all your purchases from your car. Staff is always professional friendly while dispensing great pool care info.”

“We we're referred by some friends that have used Hart for a long time. Very nice folks and very helpful. I think we've found a good place to use for our pool maintenance as well as getting a new hot tub in the near future!”

“Very helpful staff --- chain pool supply stores carry no PVC pipes, parts or fittings & tend to have staff that have never actually gotten their hands dirty themselves. These guys had exactly what I needed. Spent a few minutes on the phone with a gentleman who was very helpful. He measured each piece I needed to make sure it was worth the 45 minute drive from where we live. Also gave me great advice on dealing with a small patch of black algae. Thanks guys! Definitely recommend them. I've seen some reviews on here attempting to badmouth the company; that's nonsense---these guys are EXCELLENT. A+++ Thanks again!”

“Don’t recommend using. They had a chance to help us diagnose a pool heater issue but the woman on the phone wouldn’t commit to anything. She just completely ignored our request for help in diagnosing a pool heater issue - completely brushed me off. Said their techs don’t carry their phones all the time so she would not call the tech to see what they found during a pool heater inspection. Horrible service.”

“The entire team at Hart Pool (Rabecca, Alan, Brin) are incredible. I used Hart Pool a few years ago for a pool re-model, and have continued to use them for all my pool and hot tub needs since then. Small company with great customer service. Highly recommend.”