Pirate Island Pools, LLC

Pirate Island Pools, LLC runs pool service work out of Colleyville, Texas. Juli owns the company and stays hands on with daily operations and customer calls. They handle weekly maintenance visits, rapid repairs on broken valves and leaks, water chemistry balance, equipment checks, and full pool management through the year. The business brings more than twenty years of field experience and holds onto most customers for multiple years at a time.

Homeowners describe regular cleanings that leave pools free of algae and debris, plus fixes for valves, hidden leaks under equipment, and cloudy water. Zach keeps routes on schedule and friendly. Dennis handles weekly care and earns praise for going the extra step. Joe spots small problems early and explains fixes clearly. Thomas arrives within a day on repair calls, while Bobby and Dwaine keep tough pools balanced even with heavy tree cover. Daniel Kent diagnoses issues on site and walks owners through the steps before any work starts.

Calls get answered the same day, written repair options arrive within hours, and service tickets with photos follow each visit. Response stays steady through holidays and peak season. Pricing comes across as fair for the consistency, and techs work Colleyville plus nearby routes without long delays. Office staff routes concerns to the right person and keeps records straight on billing and follow up.

Reviews give the company high marks for reliable weekly visits, quick fixes, and steady communication from both the office and field crews. Pools stay clear and ready to swim, with techs like Joe and Dwaine singled out for knowledge and care. DIRT Score 4.5 from 108 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We have used Pirate Island Pool Service for several years and we are beyond happy with the experience. The office staff is very communicative and consistently demonstrates well-executed methods for handling maintenance, service, and billing. Chace Harmon is quick to answer the phone and get our concern directed to the right person. When one of our valves broke last summer, Tiffany Bonas, Director of Operations, responded within a few hours and gave us, in writing, several options to address the issue. Thomas, in maintenance came out within 24 hours and showed us what he was going to do and why. We then received a Service Ticket Complete report that included photos. The whole company makes things convenient and transparent for their customers. We adore our pool tech Bobby Gray—he is always on time, always has a smile, and is incredibly thorough in keeping our pool sparkling week after week. After each visit he sends an email with a list of services he performed such as checking chlorine and pH levels, pressure gauge reading and that he closed the gate! To top off, he loves our dog and she loves him! We've also found that other technicians from Pirate Island are equally professional ”

“After trying several pool service companies over several years, we started with Pirate Island Pools several years ago. They have been great! Very reliable service, great communication, address any issues in a very timely manner. Our pool looks better than it ever has. Our service technician, Zach, is great. Very friendly, professional and reliable. I would not hesitate to recommend Pirate Island Pools to anyone. You will not be disappointed!”

“While I'd been trying to clean the pool myself all spring, my husband finally convinced me to go with a service, so I could focus on swimming in the pool instead! (I know I know...but I didn't realize how much work it was!). While we pay a tiiiiny bit more for Pirate Island Pools, we both agree the extra few dollars are really worth it! The pool looks amazing, cleanings are always on time, if anything big needs to be replaced they show us what they're looking at before-hand, the servicemen are polite and knowledgeable and the office is always responsive. We couldn't be happier! :D”

“We have been with Pirate Island Pools for a few years now. We have had an excellent experience with them. Their technician Dennis goes above and beyond. He takes great care of our pool and a bonus, our dog loves when he comes for our weekly maintenance! Pirate Island is very good with communication as well. Highly recommend them to anyone!”

“We have happily used Pirate Island Pool for all service and repairs on our pool and have been very happy with their services. Great service, communication and follow through on everything they do for us and we would recommend them highly. Dennis is our weekly service tech and he is very helpful, prompt and friendly.”

“I have lived in my house for over 20 years and had at least 8-9 pool companies in that time, but finally found one that is worth the price. Pirate Island do what they say and say what the do, and if something isn't right they make it right and take responsibility. I no longer worry if my pool cleaner is showing up or not this week and have never had a cloudy pool that wasn't super nice to swim in. Our tech Zach has been on our route and he does a great job and always has a smile and a friendly word to say. From top of management to the field techs, they take the time to make sure the customer experience is "old school done right".”

“Been with Pirate Island for a few years, both for my residence pool and my work pool, and they have been great. Easy to work with, good value and pool is done every week to the highest standards. We have never had a single issue with them or their services. My wife and I would wholeheartedly recommend.”

“We have used Pirate Island Pools for more than 10 years. Have always been happy with their service of keeping our pool clean and algae free – they’re also very prompt on repairs, service or other issues we have had with our pool. Would definitely recommend their company.”

“Have used Pirate Island Pool for several years. They provide consistently excellent maintenance service as well as diagnostic and repair resources as needed. Joe, in particular, does a great job and is very informative. Fairly priced and quickly respond to concerns. Highly recommend.”

“I’ve been using PIP for 3 years, and I couldn’t be happier with their service! Our pool has never looked better. A special shout-out to Joe, who is always professional, punctual, and incredibly knowledgeable. They take the time to explain what’s needed and make sure everything is running perfectly. It’s clear they care about their work and customers. I highly recommend PIP if you’re looking for reliable, top-notch pool maintenance!”

“Tried 3 other companies before switching over to pirate. It seemed like one company knew how to handle service well but not able to fix anything and another would just charge an arm and a leg for any and everything. Pirate spends the needed time on service, my pool looks great and they have been able to diagnose and fix issues as they have popped up. Most of my experience has been through Daniel Kent there so if you are wanting to duplicate my experience maybe ask for him. Great company!”

“Pirate Pools & their team has been serving our pool for the last 5+ years. The service and expertise has been amazing whenever we’ve had questions and/or assistance with a pool concern. Bobby, who services our pool each week has always been prompt with his schedule as well as reminders when something is needed. Thank you Pirate Pools & Bobby!”

“Appreciate Joe @ Pirate Island Pools so much! He treats my pool like his own! Shares all the knowledge, tips and tricks to keep us clean and beautiful year-round. And such a nice guy! Previous pool company was a joke compared to PIP. Thanks Joe and Pirate Island Pools!”

“Pirate Island Pools provides very good service, knowledgeable tech, timely and responsive service. Joe Harrington who services our pool does a great job. He is kind, great attitude and provides good pool service.”

“The best pool company in the area.. Our pool always looks crystal blue. Our pool guy Joe is excellent. He takes great care of our pool and makes sure our equipment is in top shape. Highly recommend Pirate Island Pools.”

“Joe does an amazing job cleaning our pool. The water is crystal clear and there is never any moss or discoloration. Joe was over by my pool equipment and noticed that there was water under the equipment that shouldn’t be there. He figured out where the leak was and reported it. Luckily, Thomas was able to come out and fix the leak before the cold weather hit. I appreciate the kern eye shoe keeps on our equipment. We truly appreciate how great our pool always looks and how everybody is so friendly and how each of them pays attention to details. Thanks again.”

“We have been customers of Pirate Island Pools for over a decade. Our pool can be difficult to balance with all of our trees, but our current tech, Dwaine, is amazing. Since taking on our weekly service, about 3 years ago, our pool has been perfect! He is the best tech we have had in over 25 years. I would recommend him to anyone needing great service for their pool. Thanks and two thumbs up to Dwaine! We appreciate Pirate Island Pools and the service they provide.”

“I have been a customer since Pirate Island Pools started. They have outstanding professional, knowledgeable pool techs. Always quick to respond to requests and issues. My pool constantly looks great. Owner, Juli is hands on and will go out of her way to make sure her customers are happy and satisfied. I am one of PIP's many satisfied customers.”

“They do a great job. I’ve used them for weekly pool service for a few years now and never had an issue. Very reliable and Bobby has also done a great job.”

“I initially contacted this company when I say their awesome painted car driving around our town. Their driver rolled down is window and thanked me for stopping him, giving me Julie's name to contact. I called Julie and she got us set up immediately. OUTSTANDING company. EXCELLENT service. They do a GREAT job staying on top of everything needed to proactively maintain our pool to avoid breakdown, unnecessary repairs, etc., i.e. filter changes, etc. They are VERY consistent with regular service, even during high season and holidays. They respond quickly to all service needs and get it done timely. We have had ZERO issues with our pool since transitioning to their service. Their office is excellent to work with regarding invoices, billing, etc. Ask for Julie, she has always helped us with anything we needed. Their rates are very competitive combined with their excellent customer service...makes this a TOP NOTCH company. HIGHLY recommend this company.”