Brakefield's Pool Service

Brakefield's Pool Service handles pool maintenance and remodeling jobs in Denton, Texas. Jay Brakefield owns the company and leads the work on weekly chemical checks, filter cleanings, equipment repairs, motor replacements, leak fixes, winterizing, and full remodel projects for inground pools. The business offers service without annual contracts and keeps hours that stretch from early morning into late evening to match customer needs.

Reviewers describe pools that turned green with algae right after a Monday filter cleaning, equipment knocked offline by storms or power outages, sudden motor failures, and leaks that required repeated filling. Jay and Paul have responded to these by restoring systems quickly, replacing parts during the same visit, winterizing before freezes, and walking owners through steps to clear water and reset timers. A few customers noted billing errors on chemical-only jobs and delays when trying to reach someone about urgent algae or attitude issues during follow-up visits.

The company works in the Denton area with same-day or next-day arrivals for emergencies, even late at night, and keeps prices competitive with other local outfits. Reviewers mention prompt answers to weekend questions, on-the-spot extra repairs when new problems surface, and clear explanations of maintenance basics after the job. Some report trouble getting callbacks or pushback over the phone when disputes arise.

Google shows a 4.6 rating from 57 reviews. Recurring topics include reliable weekly visits, fast emergency response, fair pricing, and occasional complaints about communication or algae handling.

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“Jay was amazing to work with. Very attentive to our requests and needs, very flexible and accommodating. The results were amazing and we love how our pool turned out.”

“We are so grateful for Jay and his team! They truly go above and beyond, it’s not just about pool chemicals, they genuinely care about their customers. During the recent ice and snow storm, they helped winterize our pool, which meant so much to us. They’ve also stepped in when our contractor accidentally cut our internet, getting our equipment back online and up and running quickly. They’re always responsive, quick to answer questions, and consistently put the customer first. We couldn’t be happier and highly recommend them!”

“We recently used Brakefield's Pool Service after purchasing a new home. They cleaned the filters on a Monday, and we closed on the house that Thursday. When we arrived for our final walkthrough, we were shocked to find the pool dark green and filled with algae. We called Jay to understand what the pool looked like earlier in the week, and he said it looked fine. We asked if he could help address the issue, but he wasn’t available until the following week. He suggested that the pool could likely be fixed with about $40 in chemicals. When he did come out the next Wednesday, we were disappointed not only by the lack of urgency but also by his dismissive and condescending attitude. He recommended a pool care book he referred to as “pools for dummies,” which we felt was unprofessional and unhelpful given the situation. Since then, we’ve spent thousands of dollars addressing the algae issue and making necessary equipment repairs. We hoped for more support and guidance during a stressful transition into our new home, but unfortunately, our experience with Brakefield’s left a lot to be desired. Edit in response to business reply: Thank you for taking the time to respond. I’d like to clari”

“I give Jay and his BPS TEAM 5-STARS as they took care of all of my inground pool needs in Denton, TX‼️ Superior Customer Service and Follow Up Skills as I had many questions plus a busy construction schedule to coordinate time around. Jay Brakefield is a stand up guy and a very proud owner of this business. Be Sure t”

“When I had an emergency come up with my pool I contacted Jay with Brakefield's Pool Service late in the evening and he responded by coming out ASAP and spending two hours helping me fix my pool and getting it in working order. Jay gives you a fair price for such excellent service and no pesky annual contract - he even goes above and beyond what both of our previous "chain" Pool Service companies have done for a more competitive price. He shows up reliably every week and literally just lets me and my family focus on enjoying our pool, I can't recommend him and his company enough. Even if it's just for a single service or repair, Jay's your man!”

“We only had chemical service. But we were billed multiple times for full service. Tried to call the number and no one ever answered. The owner is very rude over the phone. I requested to speak with him. Zero response. Look elsewhere. We figured out how to take care of the pool ourselves. We all have to be cautious with out investments. And this is not the company to do that with.”

“After getting quotes from 3 others local pool services companies, we decided to go with Brakefield's Pool Service. The quoted price was reasonable and fair. While repairs were being done there was an additional issue discovered, they quickly notified us and performed the extra repair...right then!! Amazing! Jay came and did the final inspection, pool cleanup, timer resets and even took his time to explain some pool maintenance basics. Something most companies do not do now a days, well done Brakefield! I would highly recommend their services to anyone who is need of any pool repair or maintenance.”

“We do appreciate your care and concern about our pool. You take great care of It and we will do the best we can to help keep it as pristine as y’all do. Please know we understand and hope all goes well🙏🏻”

“Jay is by all means as good as they come when you need a reliable pool company! I appreciate their rapid response, fair pricing, and high level of service. Jay has been nothing short of a true professional and I highly recommend his pool service for anyone in the Denton area! 5 stars all the way!!!!”

“I recently had the pleasure of working with Brakefield Pool Service, and I cannot recommend them highly enough. From start to finish, Jay Brakefield and his team provided an exceptional experience that exceeded all my expectations. From the moment of contact, I was impressed by their professionalism and attention to detail. Jay himself took the time to understand my needs and provided a comprehensive plan tailored specifically to my pool's requirements. His knowledge and expertise were evident, and he patiently answered all my questions, ensuring I felt comfortable and informed every step of the way. The team arrived promptly as scheduled and demonstrated an impressive level of efficiency and skill. It was clear that Jay has instilled a strong work ethic and commitment to quality in his team. They meticulously cleaned and serviced my pool, leaving it sparkling and pristine. What truly stood out was their dedication to not just meeting, but exceeding, industry standards. Jay and his team were courteous and respectful throughout the entire process. They took great care to ensure that the surrounding areas were left tidy and undisturbed, which I greatly appreciated. Their friendly ”

“BPS has serviced our pool since the day it was built several years ago. They are consistent with their weekly service, they provide suggestions for preparing for inclement weather, and they quickly responded when an unexpected Texas freeze and electricity outage caused a PVC line to break.”

“When our previous pool company stopped communicating with us, we decided to take care of our pool on our own. However, our pool was green and had several other equipment issues that we did not know how to fix, even after going online to pool websites and watching YouTube videos. I looked at different pool service companies online and chose Brakefield's because of all the positive reviews. Now it's my turn to add another positive review! We needed someone knowledgeable to tell us how to get our pool in working order again. Our pool had several issues, but my main concern was getting it to be blue again! Jay came out free of charge and told us step-by-step exactly what we needed to do to take care it. Once we did everything he told us, our pool returned to it's sparkling blue waters and I was a believer in Brakefield's Pool Service! He even agreed to come out while we were on vacation to check our pool for a minimal charge and also came when our salt system wasn't working properly to help us know what repairs were needed. Jay makes himself available for services even on Saturdays, which our previous pool service did not. When you want to swim on the weekend and something isn't”

“Jay and his crew are a top notch pool service team. The work is completed on time and correctly the first time. Prices are VERY reasonable compared to others in the area. I HIGHLY recommend Brakefield's Pool Service for any pool upgrades or repairs!”

“I was in desperate need of Pool service! Looking high and low and with great reviews I decided to go with Brakefield's Pool Service. Jay the owner came in 2 days, advised me on what the issue was and gave me options. He was knowledgeable and very understanding in my pool needs. He even gave us Free Pool school so that we can maintain our own pool going forward. Jay is down to earth and quick on his job my pool hasn't been this clear since I bought the house last year. Great choice!!”

“I can't say enough about this company! Everyone is so helpful and get the job done quickly. Jay came out within hours to fix our motor that had died! Jay on the spot!! From taking care of our chemicals, replacing motors to helping us get in our own locked gate, to keeping our pool crystal clear. Jay and his crew are awesome! Keep up the great work, You are Denton's BEST!! Thank You!”

“Jay has continued to provide exceptional service for us each and every time we call him. His weekly service is reliable. On top of that he has skillfully managed our pool remodel and repair. We wouldn’t trust our pool to anyone else.”

“Recently relocating from out of state, there are a ton of loose ends and details to keep up with - AND we had never owned a pool before so we were clueless. Jay and Paul have done a fantastic job of keeping our pool swim ready and also educating us in the process. Jay promptly answers our untimely (weekend) equipment questions and either walks us through the remedy or makes room for us in his schedule that day. Brakefield's Pool Service is not only focused on servicing our pool, but they provide excellent customer service as well.”

“Brakefield’s Pool Service consistently provides quality work, is incredibly responsive to any needs that arise, and truly provide the best bang for your buck. I’ve recommended BPS to several friends who also have had great experiences with Jay and his team!”

“I cannot go on more about how great Brakefield's Pool Service has been to us. We were previously with a very large name pool service company in Denton that consistently under performed and left my pool looking like nobody had even attempted to clean it (dirt all over the bottom of the pool, baskets not emptied, never brushed the tile/sides - they'd only brush the bottom of the pool enough to stir up the dirt and then let it settle back to the bottom of the pool within an hour or so after they left, and not once cleaned the attached in ground hot tub). What a breath of fresh air to hire Jay! Not only did he diagnose, and fix, a pool leak that was causing me to have to fill my pool for (at minimum) an hour's worth of water every 4-5 days, I have never, EVER, looked at my pool after one of their cleanings and found a single issue. I cannot tell you how many hours of my life were spent every week trying to get the service I was paying a significantly higher price for with the other company, and with Brakefield's I actually feel relief and shake my head at all of the stress and time wasted being anywhere else. Brakefield's has always done what it takes to clean my pool, whether that's b”

“Hands down the best pool service in the Denton area! It has been a honor to work with Jay and his highly trained associates. They have the courage to take on any pool in any condition to turn it around into a clear and sparkling oasis. Their commitment into customer service and satisfaction is like no other, top notch! If you want the best for a great price then look no further... BPS is your solution.”