Poolwerx Highland Village

Poolwerx Highland Village provides pool service and supplies for residential customers in the Denton area. The company handles weekly cleaning visits, pump and filter replacements, equipment repairs, hot tub and spa installations, and chemical balancing along with water testing at their store location. Staff members such as Dustin and Justin assist with product selections and financing during in-store visits, while technicians including Nick, Kenny, and Larry handle on-site work for pools and spas.

Customers describe calling Nick for issues at any hour and receiving same-day or next-day visits to address problems. Weekly service teams have prepared pools thoroughly ahead of events by focusing on appearance and function. Installers completed full pump and filter setups in short order, explained system operation on site, and left work areas clean. Hot tub buyers noted Dustin arranging wet tests, following up over months, and coordinating with crews that measured spaces precisely and labeled chemicals for ongoing use.

The company sends technicians promptly after requests and keeps customers informed about schedules through store visits and calls. Pricing often runs higher than other options, yet reviewers note the inclusion of detailed explanations and follow-through on equipment questions. Service covers Highland Village properties with some mention of consistent availability, though a few accounts note irregular billing without itemized details and occasional missed cleaning days.

Poolwerx Highland Village holds a Google rating of 4.1 from 35 reviews. Recurring topics include technician reliability on named staff, assistance with chemical choices that reduced algae issues, and mixed feedback on sales pressure versus helpful product knowledge during store interactions.

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“I have a weekly cleaning service with Poolwerx and I’m always pleased with their reliability and effectiveness. However today I had to leave a review because they were just exceptional. I’m having my first pool party since we’ve owned the pool, and when I mentioned this to the technicians they made a point of reassuring me the pool would be perfect, and they weren’t lying! When I came out later I could see how much care they put into my service this week. This is a company I’m proud to do business with.”

“I needed to get a whole new.pool system (pump and filter). I shopped around tland these guys were a little more expensive but they certainly knew their stuff for the ordering process. The installer was very competent and got the work done quickly and cleaned up very well too. He took time to explain the whole system and made sure I was comfortable with it before leaving”

“Go somewhere else!! They over charge, miss days cleaning, and my pool is still dirty when they leave. Usually have to do my own cleaning after they leave, if they show up. Their billing is not consistent and when asked they cannot provide itemized receipts or tell you their billing schedule. So many more reliable and honest places to choose.”

“Wonderful experience! No-pressure sales staff, especially Dustin, answered all the questions I could could up with each time I visited! After the “wet test” where I sampled various tubs in the store, I knew for certain which tub was right for me! Now that it’s been installed for over 6 months, we have had no issues and truly LOVE hot tubbing almost daily. I can’t tell you how much better my hips, knees, shoulders, back and body feel with hydro therapy that’s really fun! And mine came with drink holders!!”

“Went in to learn about maintenance of chemicals as I am a new owner. The gentleman there was hell bent on selling me a monthly service, which I did not want. I asked several questions about Bromine vs Chlorine and the knowledge base was not there. The lack of professional help was a let down. People spoke highly of this place when it was Dolphin so I started there. Ended up at Leslies and the knowledge, experience, and service was at a much greater level.”

“Dustin was an excellent resource in our recent hot tub purchase. He went out of his way to meet our changing schedule and made sure we had the ability to wet test the actually hot tub we were considering. No other store was able to provide a true wet test. I would certainly work with Dustin again.”

“In an age where poor and even bad service is no longer the expection, but the new norm, we were pleasantly surprised and very pleased by the honesty, attentiveness and quick response of this sales team. That is until the tub arrived and were just blown away but the greatness of the installation team. They measured every nook and cranny and ensured the y otimized the location and position of the tub. They left everything better than they found it and their trainer marked and labeled all the chemicals to make it easier for us to follow the instructions. I give the sales team and A+ and the instalation team and AAA++++. Well done!”

“I shopped for my spa at The State Fair of Texas. I talked with a lot of salesmen and was just shopping at the time while building a house. Not very many were willing to help as I was not ready to buy. Justin was an awesome salesman. He was very informative and didn't mind giving me useful information on his product. He followed up with me over the following months and helped me with my purchase and financing options. I have recently contacted him 1 1/2 years later for some help and he was happy to help and remembered me like it was yesterday. Thanks Justin for your outstanding customer service. I have since recommended two other people that have purchased the same spa.”

“The service is great. They are extremely helpful and knowledgeable. I added the Endure product they recommended 2 years ago (even though I was skeptical) and haven't had a hint of algae since. I highly recommend this store.”

“Dustin is the best! He listened to our needs and want list and got us an amazing deal. He actually touched base with us several times throughout the process which I did not expect. This personalized care made us feel special. Kenny and Larry and their crews were very prompt and professional. We couldn't have asked for more.”

“Staff is always friendly and willing to help. Free water checks are great and informative. Prices are a little higher than other big box stores but they make up for it with customer service.”

“I have lived in Highland Village for 6 years... and have gone through about 4 companies. Some shut down others didn’t care etc. we have 4 current properties here with pools. Nick came to my rescue!! Doesn’t matter what time of day or night he answers the phone!!! Has someone out immediately to address the issue!!! OMG 6 stars if possible!!! AMAZING!!”

“Great service. Fast response time. Always reliable. I would recommend if you’re looking to build a long lasting quality bond with your pool and the service team looking after it!!”

“I have live in Texas for just over 3 years and have had many services in CA and a few here in Texas. Poolwerx has been the most professional company I have dealt with.”

“I saw your sign Monday regarding being closed Sunday’s effective 8-1-21 when I came to the store for some product and I will say communication is very top notch and we appreciate you all, Thank you!”

“If you like talking with your sales rep while he's actively texting on his phone and making you feel stupid for asking a question about a product then pool works in highland village is the place for you. I would give zero stars if that was an option”

“My service and quality of work is absolutely amazing!!! After 4 pool companies we found the one! Thank god!! Best in Highland Village!”

“I have been a customer here for over 10 years. I would never think of going anywhere else! Staff is very professional and has kept my pool Crystal clear!”

“Great place !! Friendly staff and profesional. Convenient service and cleaning department. They will send someone out next day. The service manager and technicians are expericed and knowledgeable. I recommend this place.”

“This place is not trust worthy. Every time I go they give a new brand and new chemical. I followed suit only to see at the end to see very green pool. Yet again they are trying to sell a newer product.”