Leslie's Pool Supplies Pro

Leslie's Pool Supplies Pro operates out of Flower Mound, TX as a pool supply and repair outfit. The store stocks chemicals and equipment while running water tests and handling service calls for pool owners in the area. Staff provide advice on maintenance and parts like filters or impellers when customers bring in questions about their systems.

Reviewers describe stops for new pool setups where Lexie walked through basics and gave solid recommendations on what to buy. Others brought in cleaners that needed work and left with fixes completed for under fifty dollars. Randy and Jeannie field questions on chemicals and equipment, while Ethan helps move customers through purchases during busy afternoons. Some report issues with robot parts no longer stocked after initial sales, or price shocks on items like a Pentair impeller that ran over double the expected cost.

The Flower Mound spot offers free water testing and runs a loyalty program that brings repeat visits. Communication stays direct with quick answers on stock and repairs, though some note higher costs than online or other outlets. Service stays local to the immediate area with no long waits mentioned for in-store help, and staff handle volume without much delay on Fridays.

Google shows a 4.1 rating across seventy three reviews, with frequent notes on friendly and informed staff alongside complaints about pricing and occasional rude exchanges or dropped calls. DIRT Score 3.5 from 73 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Highly recommend to new pool owners They are the definition of 5 star service. Wow! We are new pool owners and Lexie did a fantastic job explaining everything we needed. She went above and beyond with answering all of our questions and made great recommendations. Thanks for all the help!”

“Went in last weekend to look for a hand held pool vacuum. The model on display was clearly not what they were selling. The salesperson said it was the newer model, but it was a totally different brand and looked completely different than the photo on the box. I told the salesman I wanted to look at the filter canister to see if the size would fit my needs. I opened the unsealed box and started to remove the plastic wrap, but the salesman thought I was going to tear the plastic. I was just removing the tape, not tearing the plastic. The salesman asked "Are you going to buy that" and I said I might if the filter canister was big enough. The salesman said I could continue opening the package, but he clearly wasn't happy. I told him nevermind, boxed the package back up and left. I was able to find a vacuum at a different store that cost less. If you are going to put out a display, you need to display the product you are selling. You also need to train your staff how to talk to people.”

“I usually go to a different location on my town but I work over here so I came to this location they were all so kind and didn't make me feel like I was silly for asking questions and that's very much appreciated:)”

“I don't expect to be instantly greeted let alone in a cheery tone, but I just had a poor experience from another neighboring Leslie's and this store really delivered the WOW. They didn't just warmly greet me, they understood my issue, gave me a quick solution, and gave me further advice for becoming a pro myself. I can't thank this store enough for being a friendly reliable Leslie's store. Thank you again!”

“Friendly staff. Lots of business on a Friday afternoon but the lines/people moved quickly.”

“The Flower Mound Leslie's is great! They have a knowledgeable and friendly staff. Jeannie and Ethan are especially helpful! Leslie's has a customer loyalty program and offers free pool water testing. I love their easy to understand "grading" system. Our pool has never looked better thanks to their help!”

“Needed to purhcase an Impeller, Pentair Whisperflo WFE-8, 2.0 Horsepower for a pump repair and was shocked at how much Leslie Pool charged me. The part should have been around $65.00 but cost me $ 134.99.”

“If I could leave zero stars I would. An older tall gentleman who seems to be around his late 40s/ early 50s is one of the rudest people I have ever met. Yelling at a woman for no reason, shouting and harassing her is so unprofessional and very unacceptable.”

“Very poor customer service after major purchases. Their team was pushing a particular pool robot which they now no longer support or can/will order parts for. When I called today to inquire about parts, the employee on the phone said “I would never have bought that one”. Great, nice to know that they’ll push bad products on you then leave you out to dry. I’m starting to understand why Leslie’s has a bad reputation.”

“The Flower Mound location has restored my thoughts and confidence in pool companies, but ESPECIALLY Leslie's Company Name! Some will say they are more expensive, but "You get what you pay for!!!" For years I DREADED "pool season" because it meant more trips to Highland Village and even MORE $$$ for chemicals and advice. They always made me feel stupid and like I was paying a penalty for my lack of knowledge. I found the FM location 3 springs ago when I was having issues with my cleaner. They not only repaired it, but did so for less than $50 with a smile and appreciation. If you ask some pool supply stores, they will tell you repairs are 3-6 weeks out!!! The Leslie's in FM has had everything I asked for, REPAIRED in less than 24 hours!!! I highly value their customer service and advice. Will be a customer for many years to come!”

“I love this place. Every time I go in, the staff is incredibly nice and not pushy for sales at all. They seem happy to answer my questions and have a lot of knowledge. A++”

“Yes, their products cost more than you may pay somewhere else but in my experience, they DO stand behind their products. Infact, they have gone way out of their way to help me with items that I didn't even buy from them. Its like they are naturally curious about what went wrong and just can't help themselves from trying to figure it out with you. They test my pool water for me for free all the time. They offer free and great advice. They even put up with my non-stop chemical questions. Oh yeah, if you buy your Polaris from them, they will clean it for you when it gets gunked up with stuff. I was shocked to see how poorly this place has been rated when I have only experienced exceptional customer service from them on many, many occasions. I do realize that I am only one consumer but I just had to give my perspective.”

“The staff are friendly, honest, and knowledgeable. I know the free water tests are a way of getting me to buy the chemicals there but I never feel they are pushing unnecessary stuff at me.”

“Being a first time pool owner, I’ve had many questions about everything pool related. Every single time I’ve stopped by, they’ve gone the extra mile to help educate and assist me with all my questions. Very thankful that they’re just a few minutes away.”

“Prices are high, but the quality is better than what you get off Amazon. Randy is very knowledgeable and has been a great help.”

“Great service every time I'm there. Everyone has always been super helpful. Prices can be a little better, but they always have what I'm looking for.”

“Great shop and a pool owner's must! Randy is thorough and knows his stuff!”

“A dude here who’s a new pool owner. Walked in preparing to drop no telling what I needed on a cleaning robot and other cleaning supplies. I’ll go spend that moolah up the street. If I was the manager or franchise owner, I’d not be happy if my people were hanging out.”

“Great service if the store manager is there. The support staff is kids who know very little about pools. They do have what you need, including workable knowledge”

“Spoke to Michael at the Flower Mound location, he put me on hold, then hung up on me, then repeatedly hung up on me when I called back, then they apparently blocked me. Unbelievably terrible customer service.”