Bob's Pool Service

Bob's Pool Service runs as a family owned outfit handling pool construction, repairs, maintenance and supply sales out of locations in Pearl, Ridgeland and Gluckstadt. They build custom inground gunite pools and handle vinyl liner replacements along with water features and outdoor living additions. The business serves Madison, Pearl, Brandon, Jackson and nearby spots in central Mississippi and has operated since 1973 with a focus on service calls and in store supply needs.

Customers call them for remodel work on older pools where issues come up during the job and get sorted out by techs like Chad. Others bring in new pools for startup help with full explanations on operation and chemical balance. Maintenance visits cover regular cleaning and water checks handled by Justin and Ting while store staff like April and Keith walk through product choices for ongoing care. Reviewers also mention quick help with chemical mixes and equipment questions that keep pools running without extra trips elsewhere.

The company keeps several locations open for drop ins or calls with staff answering questions on supplies and service needs. Pricing comes across as fair next to other local outfits and techs explain steps without rushing. Service reaches the listed central Mississippi towns with both in store hours and field visits for repairs or cleanings though some waits occur when schedules fill up.

Google shows a 4.5 rating across 72 reviews with frequent notes on friendly and informed staff who handle pool chemicals and maintenance details well. A few reviews flag delays in service timing, incomplete visits and added charges that led to follow up disputes. DIRT Score 4.1 from N reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Had Bobs do a remodel on existing pool and they did great. Had a few problems, which is expected doing a remodel, but they took care of everything! Absolutely recommend them and use them again. Chad has went out of his way to take care of me on this project. Thanks again Bob’s team!”

“Have been using Bobs Pool service in Pearl for 8 years. They are always very helpful and do a great job in-store and on service calls. Highly recommend them for anything you might need”

“Bobs came out started up my pool gave all the necessary information I needed to understand my new pool and how to operate it and gave me options. I am a new home owner and new pool owner and the peace of mind I received from Bobs pool service was wonderful. Their prices are reasonable compared to other companies in the area and their attitude of great service far exceeds their competitor in Clinton. Don’t make the mistake of using the other guys like I almost did. Wait for Bobs pool service. There is a reason they are so in demand it is because they are honest and very good at what they do. 🙏”

“Best company I've ever dealt with.. well trained service techs. and the people in the store (April and Keith, I believe) are the nicest people to deal with. they always explain everything and spends plenty of time with me. thanks bobs!!”

“Always friendly!!! Great staff!!! Helpful and always makes sure to get every detail needed!!! Met a new face today TING very kind, helpful and very thorough with what needs to be done to keep our pool BEAUTIFUL!!!! Thank y’all for your services!!!!”

“This place has the best service. Justin, the gentlemen who is doing maintenance and working up front, helped me numerous times with serval problems I was having with my pool. I couldn’t find help at all around town but Bobs was there to help me out. Thank y’all again”

“Justin and Ting at Bob’s Pool Service in Pearl always takes good care of all I need for the pool !! I love the water checking Stratton. So convenient for me. Highly recommend!!”

“Very friendly staff but they were very backed up on cleaning pools but seemed to be a great place if you needed monthly or weekly cleanings etc! I just called, didn't go to store.”

“Unethical business practices. They don’t tell you how much they are going to charge upfront, they sent me a invoice for over $400 . They took 75 days to service my pool. They didn’t not complete service the pool but still charged fully and failed to fix other issues discussed. They left behind empty chemical containers, cigarette butts and trash like soda bottles. I ended up having to get another pool place to finish serving my pool which was another $200. I sent them a long letter explaining my disappointment and a check for $200 which was half of the original invoice. Today they sent me a invoice for the remaining balance. They did not consider how the negativity effect me the customer. Safe yourself and go to another pool place. I’ll be filing a complaint with the BBB.”

“The staff are very friendly and helpful! Even though they didn’t have what we needed they pointed us in the right direction. Great customer service!”

“Great customer service and very knowledgeable staff. They are always willing to help in getting me the right chemicals.”

“I have been looking for a local pool service for supplies and advice. I had recent transactions with Bob's Pool Service in Ridgeland and Pearl. Staff at both locations were extremely helpful and professional. I highly recommend them.”

“We have been disappointed with the lack of communication and the excessive fees. The work was inconsistent and incomplete on most service visits. Tablets were routinely dumped into the strainer basket without filling the pool to the appropriate level for the water to cycle. The cleaning was spotty. Any issues or questions were met with indifference and no follow up.”

“We have used Bobs for 2 months since we moved into this new house. They don’t come on a regular day, they have broken every piece of equipment they touch, and our pool always looks cloudy and dirty. Gotta love sarcastic employees too!”

“Best advice on keeping a beautiful pool around. Also the products offered at Bob's are of a premium nature unlike that weak mess sold at big box retailers like Lowe's.”

“Always the greatest service! Very knowledgeable staff!!! Always eager to help in any way they can!!!”

“Awful customer service. Overpriced. Would not recommend engaging in any way with this company.”

“Staff are super helpful and knowledgeable. Answer all questions and don’t talk down to you.”

“Only place in town that had what I needed. Staff was very knowledgeable about my situation and very helpful in making sure I got the correct stuff. Thanks”

“Great and fast service! They know how to take care of your pool!”