Metroplex Pool

Metroplex Pool runs pool service work out of Grapevine, Texas. Steve owns the company and they focus on putting in Latham fiberglass pools along with the concrete decking, tile work, and related backyard changes that come with them. The outfit also handles pergola setups and general contractor tasks when those fit the job. They serve the wider DFW area and keep the process to fiberglass models that go in fast.

Homeowners call out the dig and set crews like Dustin and Josh for getting the shell placed without extra complaints even when layouts get picky. Ivan runs the final pool school sessions and stays on top of questions through the end. Steve brings design ideas for spas or water features after meeting at the house, and crews finish the concrete patterns and colors to match what was picked. Some jobs include fence work or spray textures around the edge.

They give straight numbers on cost and timing when Steve visits first. Communication runs through Ivan, Erika, and Ryan with quick answers on next steps. The team works in tight backyards or larger lots across the DFW spots and keeps crews moving from excavation through tile and final checks. Most reviews note the whole job wraps in a couple of weeks once the pool arrives.

Reviews give the company high marks for the finished pools and how the crew handles itself on site. A handful mention fixes needed later on tiles or gaps between the shell and concrete. Steve and Ivan step in to sort those out when they come up.

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“We are extremely happy with how our pool turned out! Metroplex Pools helped bring our vision to life, and the finished product is absolutely beautiful. From the pool itself to the surrounding decking, everything came together to create a backyard space that we truly love. Adding a pool was a big investment for our family, and seeing the final result has been exciting. The pool complements our home beautifully and has completely transformed the look and feel of our backyard. We're looking forward to spending countless days relaxing, entertaining, and making memories with family and friends. We appreciate everyone who contributed to bringing our vision to life and are very pleased with the finished product!”

“Am so glad that I chose MetroPlex Pools. The engagement started with Ryan for the initial visit onsite to discuss my layout options and my very detailed and extensive needs. He advised me on the pool color which I love as well. He understood and gave me a firm quote. The owner Steve was also involved in making sure they understood my vision, and Steve was kind enough to invite me to his home to allay my doubts and give me design ideas for the spa and waterwall as well. The pool (Latham Astoria 14) was ordered on Mar 15th and the pool got delivered Mar 26th as promised. The dig crew (shout out to the brothers - Dustin and Josh) was fantastic. Courteous and never complaining with my demands. My lot entry is quite narrow, and Dustin handled bringing in the pool expertly. From them on, the drainage, piping and waterline tiles crew were great as well. Prompt and on time. And I cannot thank Ivan (Pool School extraordinnaire) and Erika (Project Co-ordinator) with the level of support that they have provided in finishing up the project. I would recommend a fiberglass pool, and MetroPlex Pools in particular to everyone in the DFW area. They have a fan for life.”

“We had a great experience with Metroplex Pools and would absolutely recommend them. From start to finish, Ivan was fantastic to work with. He was always responsive, answered all of our questions and concerns in a timely manner, and made sure we understood what was happening throughout the process. Building a pool is a big investment, so having someone who communicates well and is available when questions come up makes a huge difference. Ivan was patient, knowledgeable, and genuinely helpful every step of the way. We’re extremely happy with how our pool turned out and with the service we received from Metroplex Pools. A huge thank you to Ivan and the entire team for helping make it happen!”

“Metroplex Pools installed our pool for us. We interviewed multiple companies and they were easily the winner with their innovative approach to getting the pool into our tight backyard and attractive pricing. They were very partnership oriented throughout the whole process. Every team member we interacted with was helpful, friendly and professional. Thank you Steve, Ryan, Erika and a special shout out for Ivan for his amazing customer service and attentiveness!! We love our backyard and would highly recommend Metroplex Pools to anyone wanting to put in a new pool!!”

“If you’re looking to have a pool put in, metroplex is who you need to use, hands down. After doing our research and having a couple of other companies come out to see our space and give us a quote, we decided that Steve was no doubt, the man for the job. From the first visit, he was very friendly , knowledgeable and honest about the process, start to finish. He was always so easy to get ahold of as well, which is a big deal to me when I’m having big projects done. Working with Steve and his crew has been, by far one of the best experiences we’ve had. Dustin and Josh, the guys that dug and installed the pool were nothing short of awesome to work with, they felt like family for the time they were over to work on their part. Erika was super sweet and easy to work with. Ivan, this man is awesome!! Any time I had a question about the equipment or just the pool itself, he always responds quick and without hesitation helps with whatever I need. Felix and his concrete crew did a phenomenal job on the deck and my patio. Sergio was awesome as well. He cleaned the pool before the it was all finalized and also showed me how to work some of the equipment and how to use the vacuum and cle”

“Metroplex pools did a great job designing and executing our new fiberglass pool. Steve was very informative and upfront with costs, timelines, and project details. All the installers from excavation to tile were professional and genuine kind people. Ivan was great with pool school and ensuring that we received a finished product that we loved. I would not hesitate to recommend Metroplex pools for anyone in the greater dfw area looking for a fiberglass pool option. Also as a side note, I prefer the fiberglass to prior owned gunite/concrete options for ease of cleaning and feel on the feet.”

“Unfortunately, we’ve had quite a few problems with our pool. The tiles are falling off, the skimmer was installed too low so the step into the pool cannot be underwater as it was designed to be and there are large gaps between the concrete and the pool which seems to be poorly installed. The people were lovely but unfortunately, the quality of work is lacking.”

“Metroplex Pool was straightforward on cost and timing. They provided, in my families opinion the best options for design and installation. We were very picky on the concrete patterns and colors around the pool and they took the time to advise and then assure we got exactly what we wanted. I will not single out any group of workers, whether it be excavation, plumbing, concrete workers or electricians, they were all professional and courteous. I will take a moment to recognize Ivan as he was our point person and ultimately our “pool school” instructor upon closing out the project. We would use this company again if we moved. As for the our choice on in-ground fiberglass pool vs concrete we have found in-ground fiberglass to be everything advertised. It is a quicker installation and requires less maintenance. We have owned a concrete pool in the past. This is first experience with fiberglass and our first couple of months we are finding ourselves very pleased with this recent selection, along with our installation company.”

“From design to final touches, this company delivered exceptional quality. The pool is gorgeous and built with precision, the paver surround is level, clean, and expertly laid, and the new fence adds both beauty and privacy. The crew was respectful, efficient, and clearly takes pride in their work. I'm thrilled with the transformation and would absolutely recommend them to anyone looking to upgrade their outdoor space.”

“After much research, my wife and I decided to go with a Fiberglass pool. We got 4 quotes and ultimately chose Metroplex Pools and we are very happy with the outcome. It started with Steve the owner meeting us at our home to understand what we were looking for and to see what opportunities and challenges our backyard presented. Where the other contractors who quoted for us had a sales rep come out and basically ask “what pool design do you want and where do you want it”, Steve cast a vision of how to transform our backyard into a well-balanced, functional outdoor space with an updated/modern look, centered around a beautiful pool and spa. His experience and vision helped us to expand our somewhat limited imagination of how nice our outdoor space could be. From there Erika (project scheduler) and Ivan (project manager) took over. The estimated time to complete was 6 weeks, they finished in 5 weeks even though we had over 6 inches of rain from project start of 26 May to finish on 30 June. Communication was very good and all the various trades (pool install, plumbers, electricians, concrete, etc) were very professional and good to clean up was they progressed. I would whole-he”

“We got our pool installed a little over a year ago. It was one of our best purchases and I would recommend Metroplex Pools to others looking to instal. There were hiccups with communication and understanding but that is to be expected with such a large project. Even our sod team mentioned how if that’s our only issue then we are very lucky because he hears horror stories with pool installations that he goes to after to complete the sod. So that was humbling for us to hear after the project was complete. We did a lot of research, a few different quotes, and even spoke with past clients before going with Metroplex Pools. They are definitely the most highly rated and sought after in the fiberglass pool industry, even by other installers. They worked with us for a great price for the pool we desired and I think the instal was 2-3 months max. Ivan was great with pool knowledge, coming out and showing us things, and responding to any messages. He has been out to help figure out our salt/chlorine production far after the instal was complete, as well as next day coming and repairing a pipe piece that cracked on us and started a leak (from over tightening after cleaning salt cell). I would”

“Metroplex Pool saved my pool project!!! I got involved with the wrong people… twice (there are a lot of them out there) to have a pool and spa installed in my backyard. They took my money, tore up my backyard and then left town. Leaving me with a mess to untangle. Thankfully, I reached out to Steve at Metroplex Pool and he came through to save this project! He came to my house and seen the condition that everything was left in, the damage that was done and immediately took action to rectify the situation. I couldn’t be happier with the outcome of the project and can’t thank Steve and the Metroplex Team enough for bailing me out of the horrible predicament I found myself in. If you are considering having a fiberglass pool installed, I’d highly recommend reaching out to Metroplex Pool for an honest, trustworthy company (in an industry where so many are not) that does amazing, quality work at a very competitive price.”

“Metroplex Pool did an incredible job from start to finish! They installed our Latham fiberglass pool, handled all the concrete decking, and finished everything off with a beautiful spray deck texture. The entire process was seamless — great communication, attention to detail, and excellent craftsmanship. We couldn’t be happier with how everything turned out and highly recommend them to anyone looking to add a pool or upgrade their backyard!”

“We had an amazing overall experience and the final product is exactly how we pictured! Metroplex was very responsive from the initial contact to the final wrap up of our backyard project. Thank you Metroplex pools for making our backyard dreams a reality!”

“We had such a great experience working with Metroplex Pools, and we LOVE our new paradise in our backyard!!!! From the beginning, Steve impressed us with his knowledge and his ideas to help bring our vision to life! His whole team is super helpful, kind, and they all went above and beyond to help us make everything perfect! Excellent communication, and amazing customer service! They even rushed to complete the water wall so it would be complete in time for my husband’s surprise birthday party! As a Realtor, I am going to refer Metroplex Pools to any of my clients considering getting a pool. Thank y’all for giving us a beautiful outdoor space that brings us peace and so many wonderful memories with our family and friends!”

“From start to finish, Metroplex Pools has been absolutely incredible. The owner, Steve, runs his company with honesty, professionalism, and genuine care for his customers. He set the tone from the beginning and made sure everything went smoothly. I can’t say enough about Erika—she was always kind, responsive, and on top of every detail. She kept me informed throughout the process and made everything feel stress-free. And Ivan—his work and attention to detail were outstanding. You can tell he takes pride in what he does, and it shows in the final result. Thanks to this amazing team, my pool turned out better than I could have ever imagined. I’m beyond grateful for their hard work, professionalism, and the personal care they put into making sure everything was perfect. If you’re considering building a pool, I highly recommend Metroplex Pools—you won’t regret it!”

“We were extremely excited about getting our pool and the experience started off great. The owner, Steve, was honest, straightforward, kind, and thoughtful throughout the process. Along the way, we had the pleasure of meeting a few awesome people—Dustin and Josh—who were both absolutely professional and great to work with. As with any big project, a few hiccups did come up. We were not entirely pleased with the concrete work, and at some point, communication became a bit unreliable. However, what truly stood out was how everything was handled in the end. Steve and Ivan made sure all the issues were addressed and corrected to our satisfaction. In the end, we are absolutely thrilled with our pool and how it turned out. We’re grateful for the team’s efforts to make it right and deliver a final product we love.”

“We enjoyed every part of this process with Metroplex. In just 15days we had a completed pool! Every employee and contractor that came out from the digging to the final step of pool school was of professional and kind. Dustin and Josh took great care in digging and placing the pool, Erica was very helpful with choosing the tile and stone, Ivan was very knowledgeable and responded quickly to any random question we came across. We were always kept in the loop on each step of the process and it ran so smoothly! Can’t recommend them enough.”

“Steve and the crew are excellent. We are 4 years in and loving our fiberglass pool. Beyond the pool I can not say enough about the customer service after the install. I can still call today and the whole team are responsive and aim to please. Do not hesitate to buy here and become part of the family!”

“Shout out to Metroplex Pools! As first time pool owners, we could not ask for a better experience. From start to finish the entire Metroplex Pools Team was amazing! If you are thinking about building a pool, we highly recommend Metroplex Pools you will not be disappointed!”