Leslie's Pool Supplies

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Only giving one star for store condition the ac was not working it was 90 degrees in there with the chemicals very strong the employee on the other hand was very helpful and very apologetic about the condition we expressed that we are sorry that he has to work in that situation June 12 2026”

“Not specifically this location but the repair department. I had used their repair service twice in the past. The tech they sent did great work on my pump and my heater. So i figured id call for a simple repair to a valve gasket. Was told the tech would be out on a Tuesday. They no called no showed. I actually had to call them the following day and they said they had it scheduled for the following day. So 2 days past the schedule with no call or notice to me. My wife spent the entire day waiting at home for them. I called to complain and all i got was a sorry with a crap attitude from the operator. No offer to make it right or send someone right over. Texsun, it shouldn't be your customers responsibility to keep track and resetting appointments. I understand you get busy and have to push people off to another day, but call them don't leave them hanging in the wind. If a Tuesday appointment had to be pushed to 2 days later you knew that Tuesday morning, a phone call would of fixed a lot and kept you a customer.”

“I went here for 5 years when it was Texsun. Since it went to Leslie's, it is terrible. Took them 10 days to repair my Polaris and I had to follow up 3 times to make any progress. The quote to repair was 33% less than the final bill. Terrible communication. Their employee, Cody, admitted to me that he had no idea how to fix the Polaris but there was no one else. I had to show him that the wheels were not right. They replaced the hose and the hose disconnected after I put it in my pool. Absolutley terrible.”

“I've been going to the Kingwood locations since my pool was built in 2017. They never disappoint. I buy all of my chemicals here. I replaced the garbage vacuum that came with the pool with a new Polaris Quattro Sport from Texsun. These guys are the best!”

“DO NOT USE FOR POOL REPAIR SERVICE! We have been dealing with a minor service issue that has dragged on for almost 2-months with no show service people. When they finally showed up to replace timer & box they installed only a box but charged me for a box & timer. Said would return the next day but OF COURSE no call no show as usual. Now I’m forced to dispute the charge and not pay for anything until they do this job. These folks don’t care about anyone. Do yourself a favor and go elsewhere for pool repairs.”

“Excellent service - repair. Had to replace heater last summer and they were prompt and very fair priced. This year had a leak and a skimmer issue. Immediate thorough response.”

“Knowledgeable and helpful staff. They have helped this new pool owner to better understand what is needed to properly maintain the pool. They have made it so easy to do my own pool care that I don’t understand why anyone would pay someone else to do it.”

“Used to be a solid place before Leslie’s bought them out. Now, two trips in a row they didn’t have supplies for very basic pool needs. Easier to just order online than deal with the Leslie’s effect in this place now. Super bummed.”

“I"ve paid over 3k this year. You installed an electrical outlet so it is exposed to the weather - sideways so the rain can just fall in because, "it was the only one we had" and they promised to come out and replace the outlet, they said they would charge me a service charge of $ 125 to replace the mistake. Oh, and Roy said the job would cost about $200 for installation and it cost me $500,00. I'm done with Texsun, now Leslie, Pools.”

“Called to find a part for my pool and the person who answers tells me right off the bat that there’s no one there who knows anything about pool parts. I know there’s a worker shortage but if your employees don’t know anything about pools it’s time for new management and new employees because no one is doing their job correctly.”

“Personable and knowledgeable service- and being a fairly new pool owner, I also appreciate the tips and advice they share with me. Good prices and on pool chemicals and supplies.”

“Kyle did a great job og cleaning the filters and checking on all the parts. He took extra time to look at some other things as well.”

“Always helpful, great staff. Barry, Matt, and th' other Matt! They go the extra mile to help if your equipment or chemicals need help!”

“These guys are very knowledgable and nice. Always get the help I need to get my pool crystal clear.”

“Excellent place for shopping g for your pool needs! Great local company, great service and knowledge”

“Really poor service, I would never recommend anyone to use them. I will call the radio show to complaint.”

“Friendly staff, Quality products, prices set higher than some of their competition.”

“Great service, very helpful and friendly”

“Great customer service!”