Leslie's Pool Supplies

Leslie's Pool Supplies operates a store in Lewisville, TX that handles pool supplies along with service and repair work. They run water tests on site and stock maintenance items like chemicals, parts for cleaners, and pump components. Clay serves as a manager at the location and handles a lot of the day to day customer repairs and questions. The store also employs others such as Vanessa, Bill, and Valentin who assist with equipment fixes and product guidance.

Customers drop off Polaris cleaners and pumps that need work, and the crew often finds simple fixes like a single $45 part instead of full replacements that run several hundred dollars. They help first time owners read test results to balance water and keep pools clear without extra chemicals. Reviews mention repairs on vacuum hoses, bags, booster pumps, and sweep heads, plus occasional free used housings when stock parts are short. Staff walk through reconnection steps for equipment like Racers and advise on heaters and plumbing during visits.

The store handles walk in repairs and returns with same day attention in most cases, and staff answer questions without pushing extra sales. Pricing comes up as reasonable for the work done, and some customers drive past closer stores because of the consistent help. Service stays local to the Lewisville and Highland Village area with in store pickup and testing available during regular hours.

Google shows a 4.5 rating from 69 reviews, with frequent notes on Clay's knowledge and straight answers plus quick fixes that save money. A few reviews flag trouble with returns on sealed items or inconsistent service on busy days. DIRT Score 4.1 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Just saved me over $700 on a cleaner repair. My pool company quoted me around $750 to repair my pool cleaner and replace all of the parts but Leslie’s took a look and found it was just a $45 part that was the issue. Thank you so much to the excellent staff over there and the great service you provide!”

“Clay. Let me tell you about Clay. For many years we have watched this guy work. He’s knowledgeable, kind, and honest. Honesty. That goes along ways these days. Recently, we brought our Polaris in for service. He didn’t try to upsell us on anything. He was even willing to takeoff what he put on so that we could try and learn to fix it ourselves. He even found an old Polaris housing and let us have it at no charge. Granted it was old and used scrap, but it was still an incredibly kind gesture. Owners who have employees like Clay ensure that we continue to come back later and spend a lot more of our resources when it matters down the road. Don’t lose Clay. If I could hire Clay into my line of work, I would do it. Clay continues to ensure that we come in through those doors to buy what we need, rather than going to other places.”

“Great staff that's eager to assist. Went to simply pick up an online order but ended up buying some more things just because the people were so friendly. It's nice to have someone actually care that you're at the store. I recommend this location and I'll continue to shop here even though it's further from my house than another store.”

“I have a Leslie’s closer to me. I drive out of my way for this one. I don’t know what they’re paying Clay but they need to double it! Definitely one of the most knowledgeable people around!”

“First time pool owner (since September last year) I’ve been maintaining/cleaning the pool myself and the crew here make it so easy to understand what the water test results mean and what my pool needs. My pool water is crystal clear thanks to everyone here!”

“Vanessa was great! We were having issues returning an item we purchased online at a different location. When we went Highland Village location, Vanessa was able to figure out the issue and advised us she would take care of it. We left and she followed up with us the next couple of days until a refund was able to be issued. She went above an beyond to take care of us. Great asset to the company!”

“Always the best experience. Clay has all the answers & takes care of me anytime I come in.”

“I really have enjoyed all of my experiences at the HV store. The staff is really, friendly and helpful. They’ve repaired my Polaris 280 several times, and were quick and reasonably priced. So far my new Polaris booster pump is working great too.”

“Manager very helpful and showed me how to reconnect my vacuum hose for Racer that came apart. Also was able to change my bag for it. I was unable to figure out how to remove the bag from the adapter. Thank you so much for the helpfulness!”

“Hopefully, these stores are franchises. The store in Flower Mound on FM 3040 is great. This store, in Highland Village, has problems. I bought the higher end pool sweep broom head. Only used it a couple of times and noticed that the plastic bristles were coming out in the water (not good for the filter). I took it back to the HV store and told the salesperson there about it. This is exactly what he said, "Yeah." and that was it. I was a little taken back so I asked what he was going to do about it. He said that because I had it for more than 15 days, nothing. I just looked at him and said, "Well, I guess you don't stand behind your products the way a good company would." and left. If I had had the broom for 6 or 7 months, I could see his point. But, I didn't. I even showed him how the bristles were coming off very easily. "Yeah." is all I got. This store needs to train their people a whole lot better to respond to customer situations much better as well as understand that, especially in this day of social media, the old adage of "bad news travels fast" travels even faster. Very disappointed. I went on-line and bought one as well as some other things I needed. At least I don't get a”

“My pump had a broken housing and I was afraid to leave my equipment off in this Texas heat. Clay at Leslies did not have the part in stock but had a used part that he gave me FOR FREE!! Really saved the day Great store and even greater employees! Thanks Clay!”

“The personnel in this store are amazing. They always go out of their way to help me make sure my pool is on track and have helped me get my pool looking great again. A big thank you to Bill and Clay and all the wonderful staff in this store!”

“These guys really do help with taking ownership of your pool regardless of whether you use a pool company or not. The pool school was super helpful and allowed me to learn to use the spa and pool heater and all the settings, plumbing and equipment properly. They offer free water tests so you can verify the pool is being maintained correctly. Best of all their staff is knowledge and willing to answer all questions.”

“Fort time pool owner. My Polaris wasn’t working correctly and I don’t know anything about them. Took it in thinking it was going to cost a few hundred dollars. $0! Simple problem, they are very honest and reliable. Will come back soon!”

“This, Leslie’s location is the best one I have ever been to! They have some really great employees working there. Shout out to Clay the manager for always being so accommodating and answering all of my dumb questions. This is the only Location I will go to now.”

“Bad service beyond imagination! The guy who came out to our home to check equipment missed a number of issues, plus made a rude inference to my wife. Then testing water at the store they provided wrong readings telling us to add something like 6 bags of salt. We question this as the salt level was fine two weeks before, and the lady then says don't worry their equipment must be wrong don't add the salt! The last visit ever to the store was incredibly bad service, at least 3-4 other customers walked out without being served, they refused to check out purchases and was overall rude. Even with the manager/owner called in. The lack of service is coming from the top, not an isolated problem with one bad employee. Avoid!”

“Clay always knows what to do when I’m having problems, and hooked me up with a filter when I needed it desperately. Don’t spend your money at the big box stores, come to Leslie‘s! Their knowledge and service is best in Highland Village!!!”

“Worst customer service ever. Manger lied about a pool pump being water damage saying I had installed it wrong. Would not warranty out the pump after 3 weeks of use when he was told the bearings are out. Would not recommend this store for anything other than chemical test.”

“Don't try to return any chemicals even though they are sealed. It doesn't matter if you bought them yesterday or last month. Corporate policy as I was told. Hazmat fine up to 3k I was told also if they accepted the sealed products from 3 days ago. I spent almost $200 for chemicals at their recommendation and a $35 50ft backwash hose. I plugged/clogged the impeller while vacuuming and hired a guy to take care of it. (Yes I am a rookie). He did that at no cost and showed me alot more. He is going to supply the necessary chems/salt to take care of the pool. I tried to return the unopened and sealed products 3 days later and was refused. It doesn't matter if they fixed your rover/auto vacuum. Nobody said anything about no returns with chemicals/conditioner/no phos. No signs posted that said that either. I will never have them do any repairs to my equipment again and certainly will not buy any product from them. I will also tell everyone I know to stay away from this crooked company. I feel sorry for some of those folks working for crooks.”

“Oh man Leslie’s is my place to go there was this fine young Hispanic man named Vałéntin and this young man was marvelous. He helped me choose the perfect salt for my pool and helped me find the perfect chlorine that was quite precise to my taste. I highly recommend this place and if Vałéntin is working I’d say give that man a high five.”