Stellar Custom Pools

Stellar Custom Pools operates as a family owned and operated business out of Magnolia, Texas. The company handles pool construction for residential and commercial properties, along with remodeling, repairs, weekly maintenance, and splash pad installations across Magnolia and surrounding areas. Their services cover new builds planned around property needs as well as routine upkeep to keep equipment running and water clear.

Customers have described remodel projects that addressed cracks in the mud line, leak repairs, tiling, coping work, pebble tec additions, and full resurfacing. Technicians named Tiffany stayed involved through color selections and changes, while Bill led crews on builds that turned backyards into resorts. Maintenance reviews mention both sparkling results from regular visits and problems with community pools where slime and algae persisted despite claimed daily service, leading some to question the scrubbing approach versus added chemicals.

Reviewers note arrivals on site within 48 hours for leak issues, clear answers to questions with recommendations on quality and price, and quick resolutions when changes came up. They describe crews as on time for maintenance, proactive with equipment checks, and easy to reach by text or email for recaps of work done. Service extends to nearby spots like Conroe, with some calling the rates higher yet worth it for the follow through.

The business shows a Google rating of 4 alongside mixed feedback across the provided reviews. Recurring points cover strong results on construction and remodeling alongside complaints about inconsistent community pool cleaning.

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“We recently remodeled our pool and patio with Stellar Custom Pools. They did a fantastic job. Any time we had a question - they had a knowledgeable answer and also made great recommendations based on quality and price. If we didn't like something - it was easy to communicate and resolutions were quickly found. They take pride in their work and have a high quality standard. I was especially impressed by the QC of the company. The craftsmanship of the workers was constantly reviewed and if they felt something was not up to par - it was fixed.”

“Stellar Pools with less than Stellar service. They “maintain” our community pool but can’t seem to actually get it clean. We’re told they come daily, but the pool remains filled with gross slim. They need to send someone to scrub the pool walls instead of just “adding more chemicals.” Would you let your kids swim in this? But I assure you - it’s been cleaned. If I could give 0 stars, I would.”

“Stellar Custom pools an Absolutely phenomenal, family run business in Magnolia. Initially upon purchasing our home there was a crack in the mud line of our new pool. We called Stellar out and the technicians were on site within 48 hours and within the week the process was underway to fix our leak situation. We were so enamored with the timeliness and exceptional work on the tiling, coping, and repair work that we decided to have extra changes implemented including pebble Tec addition to the bottom ultimately resurfacing our pool. Tiffany was incredibly hands-on through the entire process eating us and picking colors that not only would look good in our pool but even cohesive with the exterior of our home, and Bill was on site at least every other day answering our questions and checking with workers to see the entire job was not only performed on time but without any incident. The customer service was exceptional and we have continued to use Stellar for our pool maintenance as well. If you are looking for a company that values your opinions, offers fantastic customer service, and top-notch value look no further than stellar custom pools.”

“Our pool project with Stellar Custom Pools is in the final stages. I wanted to post this review because I am hoping that someone else will see it and it's the least I can do to try to give something back. We signed a pool contract with a local contractor in April of 2021. We were given the run around for months and months and eventually the contractor abandoned the project around November of 2021. In most situations I don't call someone out from behind a keyboard, but after what this gentlemen did to us, and what he has done to others in the time since, he deserves it. Never use Steve Creswell or Image Pools. The first few photos show what we were left with. We met with numerous pool builders to try to find a way to get our pool finished. The results were discouraging. Either they didn't want the project at all (understandable) or they quoted us at a number that we simply couldn't afford. At one point, we were ready to just give up. Our kids were so depressed. Can you imagine, as a child, seeing a pool get started in the summer of 2021, only to see that dream snatched away? I get a text one day from a friend of mine who mentioned that his pool builder had seen what we w”

“UPDATE: since posting this review 3 hours ago. Stellar has contacted us in a text message stating they loss money on the deal (which we paid them $52k+ for a remodel) and intend on suing us for slander and loss due to their incompetence. Granted we have a contract (which when it benefited them they held us to it) We have all emails, text, and photos that show it was us reaching out to them with zero response. On top of receipts from another pool company to correct and add what they did not do. No reviews were posted at the time I posted my original review. Beware consumers!!! This review is solely intended to warn other consumers so they do not have the nightmare experience we had. Original post 7/18/2020 1:30pm CST Signed the contract with them in December 2020 for remodel of our current pool. Yes there was the winter storm but the first time we used it was May 2nd. The Hot Tub, after contacting them several times to show us how to run the equipment. We were always contacting them for any information. They have zero customer service. You literally have to stay on them if you intend to get anything done. Fire bowls were installed last week. Fire glass (not what we picked) put in y”

“I couldn’t be happier with the service from Stellar Custom Pools! They consistently go above and beyond to ensure my pool is not just clean but absolutely sparkling. Their attention to detail and professionalism set them apart from the rest. The team is incredibly reliable, showing up on time every visit and leaving my pool in perfect condition. They are proactive in maintaining the equipment and addressing any issues before they become problems, which gives me complete peace of mind. The staff is friendly, knowledgeable, and always willing to answer my questions or offer tips for keeping my pool in top shape. It’s clear they take great pride in their work, and it shows in the quality of service they provide. If you’re looking for a company that truly cares about their clients and their pools, I can’t recommend Stellar Custom Pools highly enough. They’ve made owning a pool a worry-free and enjoyable experience! ⭐⭐⭐⭐⭐”

“🌟🌟🌟🌟🌟 I couldn’t be happier with the pool cleaning service! They are professional, reliable, and pay attention to every detail. My pool sparkles every time they finish, and it’s clear they take pride in their work. The team is always on time, communicates well, and even provides an email to recap what was done. It’s such a relief to have found a service I can trust, and I look forward to enjoying a crystal-clear pool all season long. Highly recommend to anyone who wants their pool looking its best!”

“Great company. They installed the pool and they are responsive to requests for service. After a few months of using someone else to clean the pool I started using Stellar and although they are perhaps a tad pricier, the customer service is worth the extra pennies.”

“Stellar Custom Pools did an excellent job building our pool. Bill and his crews were very professional and knowledgeable! They turned our backyard in to a resort and we couldn’t be happier!”

“I had 2 friends of mine advise me not to use them. Being that I thought I had a good relationship with this company I did. I regret it! Beware and get all work promised and material in writing. I have spent over 40k in last 9 months with them getting work done from plaster to cracks decking and leaks. they led me to believe a project was bigger than what it was and quoted me a price with material, when it was done differently than promised I questioned it and they lowered the price a bit. I thought it was still hi but I paid it, little did I know there were upset about it, which not sure why, they knew they overcharged for the work that was done. Fast Forward my pool is leaking after they tell me there are no leaks found on test which is a lie there was leaks found on test, this was never addressed to me. I ask for a another leak test only this time I get another bid from a competitor and its 350% less than what Stellars bid was. yes 350% less. When I ask Stellar about what the difference is they tell me go there instead and that I am always trying to get them to lower there price not true. I am like what? Just asking if they do something different why such a difference in price.”

“Stellar Custom Pools helped us so much after the freeze and made sure everything that was broken was fixed quickly! We switched to them for weekly pool maintenance as well an have been extremely impressed with their professionalism!”

“Stellar Customer pools did an excellent job with our BEAUTIFUL pool! We love it. They were fast and very professional. Love their work.”

“I'd give 0 stars if I could. The "maintain" our community pools and the lack of care is ridiculous. A blind person could of cleaned pur pools better. Black alge, slim, and claim they come daily haha what a joke. Even on maintenance days they don't clean or just come and walk around to look busy then leave. The pools will get people sick!!! And stop going back and forth with HOA with pointing fingers.”

“Love Stellar Pools! They are reliable, easy to communicate with and they always leave my pool in tip top shape.”

“Stellar pool at Watercrest subdivision in Conroe Texas… is it okay to have mold growing in the pool? I don’t think so! Monday is cleaning day, the pool is closed all day ! Tuesday? Still mold! What the heck are you being paid for? Not cool !”

“Stellar Custom Pools is very professional and honest company.”

“Great Pleasure doing business with this company. Definitely top notch!!”

“Stellar Custom Pools is an excellent company”

“Great company reliable and reasonable.”