WATERFALLS POOL SERVICES LLC.

Waterfalls Pool Services LLC handles pool service work out of McKinney, Texas. Alex runs the company along with his son Vinny as service manager and a crew that includes Jose and Kelby. They provide full service and partial pool cleaning, chemicals only plans, one time cleanings, filter cleaning, repairs, and remodeling jobs across the Collin County area. The business carries insurance and draws on eight plus years of direct operations experience with equipment and procedures.

Customers describe weekly cleanings that keep water clear, filter work on systems clogged by oak debris, pump fixes, equipment repairs after winter freezes, and quick prep for summer use. Alex explains chemistry levels and how to run the gear, while Jose and the others handle on site tasks and send condition updates. Reviews note pools that stayed ready during house sales and maintenance that prevented small issues from growing into bigger ones.

They answer calls fast and often fit jobs in within a couple days. The crew sticks to set weekly schedules, arrives on time, and charges reasonable rates for the work. Communication covers what needs attention, with checks during storms and photos after visits. Service stays limited to Collin County with a focus on proactive checks before problems worsen.

Most reviews praise the steady results, clear updates, and on time arrivals across more than a hundred entries, though one mentions a pump repair that needed extra parts and left communication gaps. The company shows a strong Google rating from many reviews. DIRT Score 4.7 from 142 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“"Top-notch service! Water pool service is reliable, thorough, and my pool has never looked better. If you’re looking for a pool pro you can actually trust, this is the team to call. Thank you Alex!”

“I can’t say enough great things about Waterfalls Pool Services. The owner, Alex, has consistently been highly attentive to the needs of our pool and is always very quick to respond. His level of professionalism is unmatched. He also has an awesome team behind him including his service manager, Vinny, and our pool cleaner, Jose. They always promptly stick to our weekly schedule and leave our pool sparkling clean after every visit. I highly recommend Waterfalls Pool Services. Thank you, Alex and team!”

“I was in the middle of trying to sell my house, get moved out of state, and keep everything running smoothly. Alex was quick to respond, able to fit me into the schedule within 2 days, the pool looked great, and the communication of data about chemicals was super helpful. Will definitely recommend him to the new owners.”

“Alex was great with getting our pool cleaned and ready for summer! He was thorough on explaining what we needed and why and we were very happy with his services. His prices were very reasonable, and his repair services were quick, efficient, and restored our pool. Thank you Alex.”

“Thank You Water Falls for your excellent Work on Our Swimming Pool. Alex is a professional. He explained detail about how to use or pool equipment and what To look for To resolve some issues. He’s Very knowledgeable and very helpful and reasonable expense wise.”

“Alex and the Waterfall Pool Services crew have taken care of our pool for a little over a year now and it has never looked better. He shows up when he says he will, keeps the chemistry dialed in, and lets me know if something needs attention before it turns into a problem. Easy to reach and easy to work with. Recommend them without hesitation.”

“Mister Alex is very professional and respectful person. He help us with a lot of questions about our pool and gave us a special estimate for an our needs. A company and a person that you can Trust. We really appreciate do business with Waterfalls Pool Service.”

“Alex and his son Vinny at Waterfalls Pool Services LLC have been taking care of our pool, and their service has been excellent. They are professional, responsive, and truly care about doing the job right. Communication is always clear, they show up on time, and our pool has been in great condition since they started maintaining it. It’s rare to find a family-owned business that takes this much pride in their work. Alex and Vinny are honest, reliable, and very easy to work with. I really appreciate their attention to detail and friendly attitude. Highly recommend Waterfalls Pool Services to anyone looking for dependable and high-quality pool maintenance.”

“Alex from Waterfalls Pool Service has been helping me take care of my swimming pool and equipment for two years. He is always helpful and always willing to help whether it’s to clean the filter, pool, or the maintain the equipment. He put my pool filter on cleaning schedule to maintain its cleanliness. He is reliable, trustworthy, and full of knowledge. We appreciate their team for their services”

“Alex and his team at Waterfalls Pool Service is fantastic! They have been servicing my pool a year now and they are the best! They are friendly, professional, competent with integrity! They are simply the best!”

“I just have to give a shoutout to the incredible team at Waterfalls Pool Services, who not only rescued my pool equipment after a winter freeze but also handle our weekly pool maintenance with unmatched friendliness and expertise! When the winter freeze caused issues with my pool equipment, I reached out to Waterfalls Pool Services, and they were on it like pool superheroes. Their response was not only quick but also delivered with a level of friendliness that turned a potentially stressful situation into a positive experience. Now, on top of their fantastic repair services, we've been relying on Waterfalls Pool Services for our weekly pool maintenance, and let me tell you, they consistently go above and beyond. The team takes care of everything, from skimming the surface to maintaining the chemical balance, ensuring our pool is always in tip-top shape. And here's the best part—they make it all affordable. Dealing with unexpected repairs can be a headache, but Waterfalls Pool Services has a fair and transparent pricing structure that keeps it all budget-friendly. Their commitment to affordability without sacrificing quality is truly commendable. Throughout both the repair and m”

“I switched pool companies to Waterfalls about six months ago and I have never been happier! The service consistent, reliable, and I feel like they treat my pool as if it was their own. I really love the personal touch that they provide and how they keep me informed on any issues or concerns they have. I highly recommend their services!!”

“Alex and his team do an awesome job keeping our pool crystal clear and are super responsive to issues or repairs when they come up. I highly recommend them for all pool maintenance and repair needs!”

“We initially hired this company to fix my pool pump, with the owner quoting $500. After the technician’s visit, the owner requested an additional $300 for parts. Despite these charges, the pump remained unfixed and the work was not completed. Communication was a major issue throughout the process. I repeatedly asked for clear answers and a timeframe, but was not given a defined window and was instead expected to wait most of the day or leave access open. When I asked specific questions, I felt the responses were dismissive, and my attempts to get clarity were described as ‘ping-ponging’ rather than being addressed directly. We noted that very little work was performed on-site relative to the amount paid. The technician was present briefly and the issue was not resolved. The equipment was also left open and disassembled. When I raised this concern, I was told it did not make sense to close it since it will be reopened later. This left us with an incomplete and exposed setup. Later, additional work was suggested that would have brought the total cost close to that of a new pump, at which point we chose not to proceed further. Overall, this was a frustrating experience. I would s”

“Excellent service, Alex went above and beyond. Always quick to respond to any issues, and the pool has looked great since I started with them.”

“Alex provided excellent service on short notice. He was professional, responsive and completed my repair quickly. I recommend Alex and his team!”

“Alex always does an amazing job cleaning our pool filter. In addition, he provides good tips on how to best maintain our pool, pipes and filter especially given that we have 5 mature oak trees surrounding our pool that drop catskins every spring. It makes for a very dirty filter, to say the least. Alex is also a great communicator and has such a great disposition about him that the customer service piece further solidifies our loyalty to having him as the only one we feel confident in servicing our pool. Please see before & after photos of Alex’s tremendous work!”

“This company is great. Kelby is incredible. He comes with high energy. Does his job thoroughly with a great attitude, and leaves the pool looking spectacular.”

“Alex and team have been a tremendous help with their pool maintenance and repair services! After having used a few different companies in the past, Waterfalls pool service is the one that I will continue to stick with as the have been the most reliable, friendly, and trustworthy in servicing our pool and answering all of our questions. They even messaged to check in on us and our pool during this winter storm which was a really nice gesture!”

“Waterfalls doesn’t just clean the pool. The technicians “take care” of the pool. I appreciate the pictures after cleaning to show the pool’s condition, the time taken while on site to ensure the system is working well, and the proactive communication during inclement weather to avoid equipment damage. Highly recommend this company!”