Polaris Connection

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“We found Polaris Connection after having been quoted a 4-week turnaround just to have our unit looked at by a local chain pool shop. Janice responded immediately and within a couple of days she had us up and running. We ended up having to purchase a new unit as ours was trashed. Janice facilitated the entire purchase process and event filled out all of the warranty and rebate paperwork on our behalf! Highly recommend using Polaris Connection for any pool cleaner needs as you are not going to find better folks! Look forward to dealing with them again in the future!”

“I found Polaris Connection through an online search when my Polaris 360 stopped working, and I'm so glad I did! From the moment I reached out, Janice was incredibly responsive and helpful. When Troy and Janice came to pick up my Polaris, they quickly diagnosed the problem and were able to fix it on the spot. Their knowledge and expertise were impressive—not only with Polaris pool cleaners but also with pool maintenance in general. They provided honest, professional service and made the entire experience easy and stress-free. If you're having any issues with your Polaris pool cleaner, I highly recommend Polaris Connection. They truly know their stuff and provide outstanding customer service!”

“Excellent communication and service. Our polaris 3900 sport has not this well since it was new and despite a previous overhaul by Leslie pool supply, Very friendly and proactive people.”

“This team provided me stellar service. They came to my house and were able to replace the broken parts on my Polaris 380 on the spot. In no time, Polly was back running full speed. The easiest repair service I’ve ever had on anything! Very reasonable prices. Quick response too!”

“The service we received from Troy and Janice at Polaris Connection far exceeded our expectations. We contacted them when our barely 1 year old robotic Polaris ("Pete") suddenly stopped working. They responded to us almost immediately and offered to come to our house the next day to pick up Pete. Four hours later, they reached back out to let us know they were able to replace the motor under warranty and Pete was ready to come home. The only thing we were charged for was a $20 transportation fee! If you need your Polaris repaired, this is the team you need to contact.”

“Janice was very professional and so communicative throughout the entire process of reconditioning our Polaris Quattro. Janice and Troy even come back out and fixed an issue with the pump pressure coming to the unit. Also, the pick up and delivery was well worth the $20 cost. It was a great experience and we will definitely use them again.”

“This was the most awesome repair service I’ve ever used. I sent an email on Sunday expecting him to return the email on Monday and I got a call on Sunday. The appointment was set for Monday. They came out, made the repairs within a less than an hour, and it was so reasonably priced. These are very good people and we highly recommend them.”

“Our Polaris P825 was barely out of warranty, but Janice was able to work magic to get parts at a discount. With a new gearbox and motor, we now have an almost brand new robot for less than 1/3 the price of a new one. Our robot is working better now than it has been for the last year. They are both very knowledgeable about all things Polaris (and pools) and I highly recommend calling them if your Polaris is struggling.”

“Awesome people, excellent service, AMAZING price. I can't believe they fixed my Polaris for such a great price. Before I found Polaris Connection, I called Leslie's and Pinch-A-Penny. Both said it would take weeks or months to even look at my Polaris. I'm so happy I found Polaris Connection. Janice and Troy are amazing. They picked up my Polaris on a Sunday and returned it the next day. It works better now than when it was brand new! I'm telling all my friends about them!”

“These guys are the real deal when it comes to customer service. They are local, in location and attitude. Super honest and helpful. I have a 280 and a 360. Both had stopped working the way the are supposed to. I called and they came out the next day and picked them up. They called and texted throughout the process. The basically rebuilt my 280 for about 1/4 of the cost of a new one. They also told me that my vacuum pump sounded like the impeller was damaged and how to fix it myself. He gave me the part number after finding it online and verbally told me what to do to repair. Cost to hire someone ranged from $225-$300. I decided to order the $30 replacement parts and do it myself. It was super easy and everything is working like a charm. Janice and Troy are Awesome. #TENstars”

“Janice KNOWS Polaris pool robots. She's friendly, fast, experienced and trustworthy. If you have a Polaris, CALL them. We went to a pool store first and they quoted us an absolute arm & a leg to repair a robot (and told us it was out of warranty so not to even bother calling Polaris). Janice had it fixed in a couple days and got it covered by Polaris! Amazing.”

“My Polaris 360 was repaired by the Polaris connection. I got same day service. Then I got excellent service and my Polaris works great. My reg pool service took my info for the Polaris connection and has been passing out the info That proves my pool is sparking clean thanks to the repairs”

“A lifesaver. My polaris has not been working for maybe 2 weeks . I unhooked it took it with me to my ofc in farmer Branch. The Polaris connection, Janice owner, had it picked up at my ofc in Farmers Branch, They delivered it ONE day Later and it only cost me $74,, She totally had to clean it out, replace several parts etc. it was fantastic and my Polaris is now climbing walls. Cannot recommend her enough. Brad C”

“From the get-go, Janice was all about clear communication and transparency. She meticulously explained each phase of the repair process, ensuring I was well-informed and comfortable with the proceedings. What impressed me most was her commitment to her word; she delivered exactly what she promised, precisely when she promised. It's refreshing to encounter such reliability and professionalism in service. Highly recommended for anyone facing issues with their pool equipment!”

“First time to use their service . My Polaris was picked up in a timely manner, repaired & returned. Janice knows her Polaris stuff and got it covered under Warranty.”

“Can’t recommend enough. Took my broken vacuum to Leslie’s Pool Supplies and it was nearly $250 to fix. Went here for a second opinion and had the entire unit warrantied for free. Don’t take your Polaris equipment anywhere else.”

“Janice was quick about returning my call regarding my Polaris. It was picked up, repaired and returned. Service was awesome & I will definitely use their service again”

“Great service -- fast, reliable, picked up, repaired and installed our Polaris for a reasonable price. Highly recommend.”

“OMG what a great relief from the pool store “we’re swamped it’ll be week+ …” Janice & Troy are sooo customer focused, exceedingly competent so good they are there and eager to repair/service pool sweep and more!! Bid fat 5”

“These two make a great team. They were responsive, quick, and an affordable option as opposed to buying an all new robot. Will definitely keep using them in the future.”