Leslie's Pool Supplies Pro

Leslie's Pool Supplies operates as a pool service and supply business in Metairie. The store handles supplies, service and repair work along with expert water testing and top quality chemicals. Manager Curly oversees daily operations and works with associates like Caleb to give professional advice on pool and spa care. Customers come in for a wide selection of products and guidance on keeping systems running.

Reviewers describe bringing in problems like green water turning clear after following product instructions, old filter systems needing workarounds when parts are unavailable, and new pool setups requiring basic maintenance steps. Some mention taking videos of issues for Caleb to review and recommend fixes, while others note Curly helping trim costs on purchases or explaining how to use equipment. A few customers report calling for service checks that never got followed up or facing delays with online orders set for store pickup.

The store sits on Veterans Memorial Boulevard and handles walk in visits plus phone questions during business hours. Reviewers note free water analysis at the counter, though products often get added on, and mention that online orders can take up to 48 hours to process even when stock shows available. Pricing sometimes shifts between quote and pickup, and staff focus on showing physical items or apps for extra savings during busy periods.

Google lists a 4.1 rating from 121 reviews with recurring notes on solid product advice mixed with complaints about service delays and attitude. DIRT Score 3.7 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Rude customer service. Thank god another pool company is opening a store near by.”

“Placed an order on line for store pickup. I traveled quite a ways to the store only to be told that I couldn't get it today. Even though they had 135 of the items in stock. The guy behind the counter says online orders take up to 48 hours to complete. I wish I would have known that before I ordered it. Terrible rule.”

“The manager here runs a tight ship, focused on customer service and providing professional guidance on how to keep your pool and spa in top condition. While it is a national chain, the personalized service you get makes it feel boutique.”

“Leslie's were supposed to send someone to check work which was already paid. They called the next day and said someone would be out to check it. They even sent a text confirming.I was not called after to explain if the situation was fixed or needed additional work. i tried calling that day and the next at least 7-8 times and nobody picked up the phone at the store. i don't know if they ever came to my house. Terrible customer service.”

“As most are aware, chlorine is difficult to come by. 1) do not buy online from this site and expect to pick up in store without excuses of why the order couldn't process- even after pending for 4 days. 2) this business needs to be reviewed for price gouging 50lbs chlorine. My order was cancelled 4 days later and I was explained that I would have to buy the same 50lbs 3 inch tab# but now $50 more. This was a monday- Tuesday price change and a discount expired on Monday as well. Do yourself a favor and go to SAMS or anywhere else for 3inch. Current price for tricolor 3inch# 40lbs was $99. I will not ever go to a Leslie's again.”

“Was having trouble with new pool. Took video of issue. Spoke to associate named Caleb. He was very happy to look at the video, he was able to recommend what he thought the issue might be. He took the time to show me a physical version of the same device I was having trouble with and how to fix it. He was patient, thorough, and professional. Will definitely be coming back because of Caleb.”

“Excellent advice has ALWAYS been given to me by the manager. I am a DIYer and I always prefer to do it than rather than paying someone. I saved tons of money using their products and doing it myself.”

“Curly is the best will spend time with you and help you solve any problems you may have. Store is busy so give him time and he will listen. Great staff and well stocked store.”

“Have generally had good experiences at Leslie's. Went in recently for a problem with the filter system. The system is old and the part was not available but the tech helped me come up with a workaround to repair it and get the system running again.”

“I ordered something online and go pick it few hours later and they told that process the order take up three day... Who the heck would order something to pickup three day later, for that I order from Amazon that get to my door in two days. No wonder why Amazon is killing all this business.”

“New pool owner so I'm clueless on how to keep it up. Curly is awesome! He and his employees are very patient and helpful. They answer what might seem to be stupid questions and help me trim the cost on occasions when my wallet might be a little light.”

“Terrible customer service! I called to get pricing on a Multiport valve, I was told $229.00 plus tax. When I arrived to pick it up the price changed to $299.00 plus tax. The manager (Curly was extremely rude!”

“Curley is the man! After 1 week following his instructions, we turned my pool from a neglected, thick green soup to crystal clear, and my pool has basically been on autopilot ever since.”

“Unbeliable service with extreme knowledge. The manager Curly saved me a lot of money but more especially a lot of time and mistakes. My family will always return.”

“When I got my first above ground pool it was trial and error. But as I continue to work with curly and his crew I learned more and more and now my second pool is this beautiful as I can expect it to be, thank you to the crew and curly for making my pool days wonderful. Also triple point Tuesday is awesome.”

“One of the worst experiences of my life. Will Never Go To This Store again. The man behind the counter was rude and unfriendly. You do not treat customers like dirt that are trying to spend money in your store.”

“Never disappointed when I visit this store. Mr Curley is a perfect gentleman and a very knowledgeable pool counselor. If he recommends a product, I do not doubt him.”

“Bought a pool vacuum today at the location on Veterans Memorial Boulevard and Lime Street in Metairie Louisiana. All CSRs were waiting on customers. Curly waited on me and advised me how I could get extra money off of my purchase by downloading the Leslie's Pool Supplies app; and was extremely patient while I did so. Thanks Curly for all your help🙂”

“I think they give excellent advice and sell excellent products for pool maintenance but I jokingly, but seriously tell them that each FREE water analysis costs me between 20 and 100 dollars. More often on the lower end of that, but still...”

“Called Leslie's for help with a pool purchased from them years ago that needs replacement parts. The man answering the phone was one of the rudest people I've ever spoken to over the phone for assistance. Not to mention that they quoted more than $250 more than other pool companies. Do yourself a favor and bring your money elsewhere.”