WaterDog Pools & Leak Detection

WaterDog Pools and Leak Detection runs pool service work out of Metairie as a husband and wife team. Jessica and Jonathan handle the family owned business with full maintenance on inground saltwater and chlorine pools plus a range of repairs. They stay licensed and insured while keeping the operation small with no employees or contracts so they can focus on each account without overload.

Homeowners bring them in for chemical balance problems that turn pools green, pump suction failures, electrical upgrades on equipment, and leak detection jobs. Jessica often starts with phone or video troubleshooting using messages and pictures before heading out to replace pumps on short notice or drain water during heavy rain. They fix suction issues the same day after initial calls and monitor small problems at no added cost while teaching owners how systems work.

The pair sends texts before arrivals and shows up on weekly schedules for regular cleaning with keys to gates. They respond quickly even on off days and keep rates reasonable while sending details on products used. Service stays in the New Orleans area where they avoid overbooking to maintain direct care and stay available for weekend or holiday needs when possible.

Reviews rate the work at 4.9 from 88 accounts with frequent notes on knowledge, reliability, and clear communication. Owners mention pools stay clean without extra effort and praise the duo for handling crises fast while staying friendly. One lower mark cited limits on schedule changes. DIRT Score 4.7 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We are thrilled with WaterDog's service. As new pool owners I wish we'd hired them earlier; we would have saved $$ and aggravation. The previous guy just did the minimum, and we needed more guidance as the pool had some issues. In addition to excellent service & water quality testing, they have provided sound advice on equipment. They've also been patient with our numerous questions about pool care.”

“We are new to pool ownership, and we have figured out how to do most of it ourselves, but when we ran into some issues last summer, we knew we needed people with a level of expertise we didn't have. We found WaterDogs after reading glowing reviews and asked them to come help us in our time of pool crisis. (We also really liked the name.) They came right out to the house and not only solved our issue, but educated us about pool care and how all of our equipment works. Jessica is prompt, thorough, and very knowledgeable about pools and all their systems. She has helped us several times since, and we have been grateful every time. We most recently had an electrical issue, and WaterDogs came out to try to determine what was going on with our pump system. After troubleshooting everything they could think of, the WaterDog team directed us to a contact that was better suited to work on electrical issues. They really care about getting you all set up and solving any issues you have, even if they need to refer you to an outside source. I highly recommend the team at WaterDogs for all your pool care, or even if you just need some help now and then, like us, this company will definitely do”

“I called WaterDog to help with a pool issue and even though they don’t service in our area, Jessica helped me to troubleshoot our issue over the phone! So helpful and kind, I wish we could use them for routine service and maintenance!”

“Jessica is a blessing! My pump was not getting the suction from the skimmer it needed to maintain pump pressure. I called on Friday and she tried to walk me through the solution over FaceTime and told me to reach out if I had issues. Well…I had issues. Talked to her again today and she came out this afternoon and fixed the problem in no time flat. I will only call WaterDog moving forward for any of my pool issues.”

“Jessica and Jon have been exceptional! I was attempting (never again) to maintain my own pool. I lost all chemical balance and it turned green. I tried to trouble shoot with no success. I called Water Dogs. Jessica and Jon came out same day, and within 24 hours my pool was crystal clear with no draining required. I was stunned. 3 months later, they text me while “on the way” and my service has been superb. They have to be best in New Orleans area. Highly recommend! You will be glad you make the call/switch pool service. David”

“Jessica and Jonathan are lifesavers!! Excellent service and very friendly. Jessica talked me through a small issue over the phone after i sent pictures. I needed more work done. They were able to squeeze me into their schedule. They explained everything they did to me and showed us how to do it on our own. Very reasonably priced and sent information on what products they used. I would definitely use them again and recommend them to anyone who needs pool service and cleaning.”

“I feel very fortunate to have found Jessica and Jonathan at WaterDog Pools. Jessica was able to diagnose my issue via a few SMS messages and videos. Not only are they competent, but they also had such a great attitude about the work. Three main points: 1) they quickly figured out the issue and resolved the situation 2) they took the time to teach me about my system and how I can do some steps myself and 3) Jessica even went above and beyond, noticing another unrelated issue and even fixed that. Thank you very much WaterDog Pools. You all are the best I've seen.”

“I’ve been meaning to write this review for a while. Jessica, Jonathan and their team have been servicing my pool every week for almost 2 years. They are fantastic! They’re friendly, reliable and very reasonable. I love that ever since I hired them, I don’t have to think about the pool at all. They have a key to the gate, show up weekly, and the pool is always clean. I completely trust them and had no worries when I left for the summer. They also love my dogs and I’m a huge fan of dog lovers. I initially called them because “dogs” was in the name, and I’m so glad I did. I researched a few other companies at the time and these guys were clearly the best choice. And not just because of the name. I highly recommend them! Thank you for being so great!”

“Highly recommended! My above ground pool was at the point of no return (so I thought). Even through the busiest season with no service appointments available, Jessica still took the time out to give me the best advice possible on how to get my pool back up and running myself. She provided recommendations on reasonably priced products and step-by-step instructions. My pool was as good as new in just 3 days! This company genuinely cares about they work they do, not just for profit. If I ever need pool services in the future, they will be the first I call.”

“So responsive, helpful and knowledgeable - very glad I found waterdog!”

“The team at WaterDog pools has been incredibly helpful with my pool repairs. I had been wanting to do some electrical upgrades and they delivered in a big way. I got new conduit and wiring for my pool equipment. I could not be more thankful for their clear communication and helpfulness. I will continue to work with them in the future.”

“WaterDog Pools has taken amazing care of our pool. They are knowledgeable, professional, reliable and rates are reasonable. As new homeowners, Jessica has helped us understand pool ownership and she always makes sure our pool looks beautiful. She has even come to maintain the pool on non-scheduled days if we have an issue. She and her company are truly awesome. Thank you WaterDog Pools!”

“Great company to work with! They have been servicing my pool for over a year now and I am very satisfied. Jessica is very friendly and very responsive, whenever I need help, she usually comes over as quick as possible. Their service is professional and high quality!”

“The WaterDog Pools team is the best! They are so nice and helpful! We had a small issue with our pool, which they new how to fix right away and kept monitoring the problem (at no extra charge). They text me when they are on their way to our house to let me know before they arrive. They're all around great people and our pool is always clean and in good shape, thanks to them! My neighbors also use them and love them. I highly recommend WaterDog Pools! :))”

“Jon and Jess are amazing. Not only do they have incredible knowledge about everything pools, they are so down to earth and friendly. They also have invested in high quality leak detection equipment. I would recommend them to anyone looking for weekly service or getting pool leaks fixed! Thanks guys!”

“Jessica and Jonathan are just a great duo. I strongly recommend them for any pool services. I just cant express how friendly and knowledgable they both are. Jessica was able to answer questions to keep my pool from growing algae while my pump motor was out. I would rate this higher than 5 stars if I could.”

“Jessica has helped me tremendously with my pool since I moved back last year. She's very knowledgeable and responsive and has gone above and beyond in ensuring I have a handle on everything. Would highly recommend”

“Jessica and Jonathan at WaterDog replaced my pool pump with very short notice. Professional, super competent, and kind. Jessica even had treats for my dogs. Highly recommend them!”

“We used their service for about three months. Our biggest issue is that they would come out only on Tuesday when we only utilize the pool on the weekend and holidays. By the time I would get in the pool on Friday, I would have to spend the first 20-30 minutes cleaning out the debris myself and sometimes even brush or vacuum the pool. We asked them to start coming out later in the week on Thursday if possible, and they were unable to accommodate us and explained that they could only come on Tuesday. We asked if they would be able to change it in the future if a slot opened up and we were told that Tuesday is the only time that our pool guy is available in our area. If we swam on Sunday or a Holiday Monday, by that Tuesday, the pool was already cleaned by me, and all they had to do was check the chemicals and add if necessary. The guy even mentioned how clean the pool was one time when he came out and my wife mentioned that it was because we swam the day before and I had cleaned it. Due to this, whenever I got in the pool on a Sunday or a Monday, we asked that they not come back until either Thursday or the following Tuesday as I had already cleaned the pool and did not want to pay $”

“Jessica and Jonathan of WaterDog Pools are amazing. They do a great job every time, and their customer service is outstanding. Here’s a SMALL example of how great they are.....recently my pool was about to overflow during consecutive days of heavy rain. I called Jessica on her cell, and she picked up right away. Although it was the end of the day and it was still raining, she came over anyway to help. She spent 45 mins in the pouring rain draining my pool from the filter (old pool and no better option), waited for it to be done, and even helped tape over threads for a few better seal points while she waited, all while helping me better understand my system. Can’t thank them enough for the work they do and for their friendliness and responsiveness.”