Leslie's Pool Supplies

Leslie's Pool Supplies operates a store at 2725 Eastern Blvd in Montgomery. They handle pool supplies along with service and repair work. The business focuses on professional water testing and energy-efficient equipment to keep pools in good shape. Customers visit for chemicals, replacement parts, and advice on maintaining water balance.

Reviewers describe visits for algae issues that cleared up after staff suggested changing the sand in the filter. Others brought in water samples showing high cyanuric acid levels and received guidance on corrections. Pool cleaner problems came up when one customer returned a Polaris unit that failed to cover the full area, while another picked up a net and sand for ongoing maintenance. Staff members like Chloe handled last-minute questions with a smile, Cody managed repairs as the lead tech, Rashad explained product details step by step, and Rashad along with others walked through test results without pushing extra purchases.

The store stays organized and staff members respond quickly at the counter for same-day needs. Reviewers note that prices run higher than online options yet the location works for urgent chemical or part runs. Communication stays direct during water tests, with employees explaining readings and next steps in plain terms. Service covers the Montgomery area and hours allow stops near closing time when staff remains attentive.

Google shows a 4.3 rating from 63 reviews while recurring comments praise staff knowledge on pool care and note occasional complaints about parking access and costs. Positive feedback centers on clear explanations during testing and reliable fixes for common water problems. DIRT Score 3.8 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Staff is always helpful and nice. Location is TERRIBLE. The store could not be located in a worse place. The parking lot is awful and there is no good way in or out of the parking lot.”

“Customer service can be at times hit or miss but Leslie's helped end my algae-pool woes with a simple conversation with one of their employees after much money thrown away on chemicals ... he asked me when was the last time I had my sand in the filter changed. Since then algae has been a problem of the past. I was so grateful to him helping me fix my problem. Today I saw him again for the first time in a while and he was just as helpful and informative and did not try to even sell me any products after I tested my water Update: I am updating this 2 years later to compliment Leslie’s service on my last 2 visits. I am battling high cyanueic acid because my old pool company incorrectly told me to use more chlorine than I really need. An employee on my last trip recommended refilling in deep end instead of shallow to make sure I am draining the old water. I hadn’t heard that before—not sure if it is correct? Today I also appreciated that the employee said they had a cyanueic acid remover but that I shouldn’t buy it and just keep draining my pool. I appreciated her honesty”

“Outstanding customer service”

“Chloe' is The Best Customer Service! She is guaranteed to greet you with a smile, even at 1 minute before closing time! Now THAT'S an employee worth praise & reward! Thank you, Chloe' for assisting this ole lady with her pool dilemma! I'm enjoying view of my Pristine Pool at this moment!”

“I went in to purchase a net for my pool cleaner because the one I had broke. Dan the sales associate for the day (May 19, 2018) asked me for my name then my email address to look me up. I informed him that I was in a hurry very nicely. He started typing away saying "slow down, take your time" talking to himself. He then said I'm locked out and wouldn't be able to do my transaction. He also said it with a smile on his face like he was happy that he wasn't able to assist me. I asked if anyone else was the to check me out and he said no. Dan did not try to provide me with a solution or even apologize.”

“Fast pleasant easy experience today grabbing sand and chemicals. Customer service was top notch. Everyone was polite and helpful.”

“I've bought two dolphins from Leslie's in the past. Loved the dolphins. They've both quit over time. I went in to purchase a new dolphin and was sold a Polaris 825. I brought it home excited to use it. This thing was terrible. Didn't clean the pool at all. Pool wasn't that dirty either. Had recently used some sink and sweep so it just needed a light vacuum. This thing didn't cover the entire pool over the course of approximately 8 or more cycles..I started it in different areas of the pool each time as well and still didn't clean the pool..I call to return it. They tell me there's a 15% restocking fee.. that's going to be $150. They say bring it in and they would work with me..I bring it in and nothing just charge the fee, never offer to try and substitute anything or work with me as they promised..even told them the item was defective and wasn't my fault. So basically this overpriced junk they sold they just made money off of and will turn around and sell.it again to someone else for almost new price and when they return it , will get charged the same restocking fee. I've been a customer of this place for years and bought alot of things from them , but this will be the last tim”

“Great service but products are high. Chemicals cost less when ordered online+free shipping and no sales tax. This is my local go to place at the last minute.”

“Very well trained staff that helped to explain everything i needed to know. Also, the girl with the glasses looks like a young Olivia Wild. 10/10”

“Rashad is very knowledgeable he explained everything and was extremely patient.”

“Cody is the best tech they have and he is also the manager. If you have any problems with your pool, definitely go see Cody. And the store is so organized.”

“Found a thermometer just where it should have been at a reasonable price . Checkout was fast and friendly.”

“Very helpful and experienced with pool problems. Helped mesave money on something I was going to do.”

“Professional and helpful staff, regular testing and following their recommendations has kept my pool clean and clear”

“I was very impressed with the guys knowledge and ability to help me care for a pool without spending a fortune.”

“Most disrespectful clerk I ever encountered shopped there for years but will never again. Also, prices higher than most.”

“These guys are so knowledge and polite!! Love shopping here!”

“Always have great service and explanation of water test for my pool.”

“The staff was very attentive and knowledgeable.”

“They know what their doing and saying. Very knowledgeable”